We bought a bed, headboard & mattress from Bensons 3 1/2 year ago, and whilst the bed & headboard are still in a very good condition, the mattress’s topper was not. There was no problem with having... See more
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Information for delivery was excellent. Delivery guys good. Unfortunately the manual electrical buttons don't & there is a problem closing the ottoman bed! Benson were updated & a new delivery date w... See more
Company replied
The shop assistant was very helpful and had a great knowledge base for us to make an informed decision. The delivery was great and very accommodating to our needs.
Company replied
Nasim was very polite when we ordered our Bed back in Feb, we were due to move to our new property in the March but unfortunately the chain collapsed so our bed order had to be pushed back. Nasim was... See more
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Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
599 reviews
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Fabulous experience from start to finish
Fabulous! Excellent service, really kind and helpful store staff, easy ordering process. Everything was explained, and we got a great deal on a really wonderful bed. The delivery set up and removal of the old mattress could not have been easier. Highly recommend this shop!
October 17, 2025
Reply from Bensons For Beds - Farnborough648
We appreciate your fabulous feedback! We're happy to hear that our store staff was kind and helpful, and that you found the ordering process easy. It's great to know you got a wonderful bed and that the delivery and removal process was seamless.
We’d love to serve you again in the future.
Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you felt valued. It is important to us that our customers feel this way. Thank you for your feedback,
Megan at Customer Care
Brilliant Bensons for Beds
All our dealings with Benson for Beds in Farnborough have always been met with an exemplary level of service together with a smile. No pressure and every assistance.
October 6, 2025
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you consistently receive exemplary service with a smile at our Farnborough location. We appreciate your review, Megan at Customer Care
Friendly helpful and knowledgeable staff
October 5, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We’re pleased to hear our staff were friendly, helpful, and knowledgeable.
Thank you,
Megan at Customer Care
The salesman was very helpful…and friendly
The salesman was very helpful understanding and helped us find what we needed. No pressure just a gentle steering.
Great attitude and friendly.
October 2, 2025
Reply from Bensons For Beds - Farnborough648
Thank you for the kind words! We're glad to hear our salesman provided a helpful and pressure-free experience. We'll be sure to pass on your feedback! If there is anything you feel we need to improve on, please dont hesitate to let us know.
Thank you,
Megan at Customer Care
Quick response and helpful in the whole…
Quick response and helpful in the whole refund process
September 28, 2025
Reply from Bensons For Beds - Farnborough648
We are happy to hear that we provided a quick response and helped you with the refund process. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care
Knowledgeable sales person who answered…
Knowledgeable sales person who answered all of our questions.
September 27, 2025
Reply from Bensons For Beds - Farnborough648
We’re happy to hear our knowledgeable team made your experience easier! Asking questions is always encouraged, and we’re here to help every step of the way.
Take care,
Megan at Customer Care✨
Brought two Matresses from Benson for…
Brought two Matresses from Benson for Beds in Farnborough mead today Sun 28/9/25.
A customer Advisor called Navid asked if he could assist I explained i was looking for two new Mattresses for my daughters Navid was very helpful and polite.
He showed us around the different brands of beds, explained the positives and negatives.
My daughters tried various mattresses and finally decided on Memory foam eve hybrid they felt were best for them.
Very happy with our purchase and they were in the sale plus a added 10 percent plus 6% from the blue light card.
September 28, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you so much for sharing your experience! Navid is thrilled to hear he could help you and your daughters find the perfect mattresses. It sounds like the Memory Foam Eve Hybrid was a great choice! We’re glad you got a fantastic deal with the sale and those extra Blue Light Card savings too. Enjoy those comfy nights ahead!
Take care,
Megan at Customer Care💜
Reply from Bensons For Beds - Farnborough648
We regret the long delivery wait time. We'll review our processes to improve our delivery estimates. We have contacted you to discuss the delivery date so I can assist further.
Thank you,
Lauryn at Customer Care
Very pleased
Very pleased with the overall experience from in store shopping at Farnborough to final delivery. Great communication throughout. Great bed frames and mattress choices
September 19, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're delighted you're pleased with your in-store shopping and delivery experience! It's great to hear that you found excellent bed frames and mattresses and that our communication was effective.
Thank you,
Lauryn at Customer Care.
Naveed helped us on Tuesday 2nd…
Naveed helped us on Tuesday 2nd September he was so helpful and showed us the beds that we were wanting with an ottoman and when it came to the mattress he was so informative as my husband has a bad back and made sure we were happy with the purchase by us spending some time double checking on and laying on the mattresses.
Fantastic customer service.
September 5, 2025
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you received such helpful and informative assistance while choosing your new bed and mattress. It's great to know that you were able to take your time to ensure you were happy with your purchase. We appreciate your fantastic feedback, Megan at Customer Care
Very friendly helpful staff
Very friendly helpful staff, so helpful and informative that I ended up buying a double bed, thank you Tina.
September 3, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you sharing your experience with us! We're so glad to hear that our staff was friendly, helpful, and informative, resulting in your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you found our team helpful and enjoyed the discounts and service! We appreciate your positive feedback, Megan at Customer Care
Very helpful assistant …
Very helpful assistant and able to offer what I considered a good deal.
August 28, 2025
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that our assistant was helpful and you were pleased with the offer.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We are glad you found our service quick and efficient, and we hope to see you again soon.
Take care,
Megan at Customer Care
In-store experience was great, downhill from there
Kept asking me for a review, so here it is.
In-store experience was great, however it went downhill from there. Still awaiting a call back from customer success management regarding the complaint I put in a couple weeks ago.
The only reason it's a two star and not 1 is because of the in store service at Farnborough, no issue there, but I suppose that is before they had my money.
- Edited to add after Benson's reply below. Unsure why Im the one who needs to follow up and chase the company. that's half the reason the complaint was requested in the first place.
12/02025 editing to add that I'm still awaiting a call back from my complaint. Avoid, I for sure won't be using then again.
August 15, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to leave a review. We're sorry to hear that your experience went downhill after your visit. We' are here to support you. Please use the link to provide your order details so we can help further: https://www.bensonsforbeds.co.uk/contact-us/
Thank you
Good customer service
Good customer service. The guy knew what he was talking about. No nonsense and straightforward.
August 27, 2025
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to leave us this great feedback. We're happy to hear that you found our service helpful and straightforward! Take care, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that you had a good buying experience and found our staff helpful with a good discount.
Take care, Megan at Customer Care
Very professional
Alex was a great help - very knowledgable and patient - was a real pleasure dealing with a professional sales person who was not pushy in any way and helped us make our decision.
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words, ! We take pride in our knowledgeable and patient sales team, and we're happy to hear that Alex provided you with a pleasant and non-pushy experience. It was a pleasure doing business with you. We hope to see you again soon! 😊 #HappyCustomers #ExcellentService
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! Our team takes great pride in providing top-notch customer service and being able to assist our customers with their needs. We're glad our staff could be of help to you. #customerreviews #excellentstaff
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