Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Every aspect was professionally carried out and I was kept informed of the progress of my order. All the staff were very knowledgeable and helpful both in the store and with the delivery.
Company replied
Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... See more
Company replied
Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... See more
Company replied
Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
562 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We're happy to hear that you had a good buying experience and found our staff helpful with a good discount.
Take care, Megan at Customer Care
Very professional
Alex was a great help - very knowledgable and patient - was a real pleasure dealing with a professional sales person who was not pushy in any way and helped us make our decision.
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words, ! We take pride in our knowledgeable and patient sales team, and we're happy to hear that Alex provided you with a pleasant and non-pushy experience. It was a pleasure doing business with you. We hope to see you again soon! 😊 #HappyCustomers #ExcellentService
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! Our team takes great pride in providing top-notch customer service and being able to assist our customers with their needs. We're glad our staff could be of help to you. #customerreviews #excellentstaff
Very welcoming
Very welcoming, helpful and clearly explained plus showed me options, without overwelming me
August 18, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you felt welcomed and found our explanations and options helpful without being overwhelming. Thank you for your positive feedback, Megan at Customer care
A quick and helpful service polite and…
A quick and helpful service polite and helpful staff.
August 15, 2025
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to leave us a review. We're glad our staff was helpful and provided quick service for you. Take care, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We appreciate your positive feedback! We are happy to hear that you received excellent service from our team. Thanks for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
We're glad our assistant's knowledge of beds was helpful! Our goal is to provide excellent support, so we appreciate your feedback.
Thank you, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
Thank you for your kind feedback! Our team takes pride in providing excellent service to all of our customers. We're glad you had a pleasant experience with us. Come back soon! Megan at Customer Care😀
Nathan and Darren were excellent in…
Nathan and Darren were excellent in their service
August 5, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We're happy to hear that Nathan and Darren provided excellent service. We appreciate your business and hope to continue exceeding your expectations in the future, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
Thank you for the rave review! Our team is dedicated to providing top-notch service to all of our customers. It's our pleasure to exceed your expectations every time, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We are always happy to assist and provide excellent customer service. It was a pleasure seeing you, Megan at Customer Care
Reply from Bensons For Beds - Farnborough648
Thank you for taking the time to share your experience with us! We are thrilled to hear that you had a great service with us. We are dedicated to providing excellent service to all of our customers. Thank you for your support, Megan at Customer Care
Great advice and helpful
Had a great experience in your store in Farnborough. Alex was so helpful and gave lots of advice and guidance. Thank you
August 7, 2025
Reply from Bensons For Beds - Farnborough648
We are thrilled that you had a great experience at our Farnborough store! Our team, especially Alex, is dedicated to providing helpful advice and guidance to our customers. Thank you for your kind feedback, Megan at Customer Care
Very friendly staff and helped with…
Very friendly staff and helped with everything I was looking for
August 6, 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! Our staff is dedicated to providing excellent customer service and we are happy to hear they were able to assist you with everything you needed. We appreciate your support!
Mattress order…
Ordered online after visiting store with helpful advice from staff. Easy process kept up to date with delivery slot and times. First class service from order to delivery no hassle.
July 24, 2025
Reply from Bensons For Beds - Farnborough648
Thank you for the amazing review! We are thrilled to hear that our staff provided helpful advice and that you had a seamless ordering and delivery experience. We always strive to provide first-class service to our customers. Thank you for choosing us, Megan at Customer Care
Alex was very knowledgeable and helpful…
Alex was very knowledgeable and helpful and friendly.
July 28, 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words, we are glad to hear that Alex provided you with excellent service. Our team strives to always be knowledgeable, helpful, and friendly, Megan at Customer Care
Helpful customer service with quick…
Helpful customer service with quick ordering process.
July 18, 2025
Reply from Bensons For Beds - Farnborough648
As a business owner, we are thrilled to hear that our customer service was helpful and that our ordering process was quick for you. Your satisfaction is our top priority! Thank you for choosing us, Megan at Customer Care
Excellent service from both members of…
Excellent service from both members of staff particularly Dave in the first instance and the manager who helped us when Dave was busy on our return.
July 20, 2025
Reply from Bensons For Beds - Farnborough648
Thank you for your kind words! We're thrilled to hear that Dave and our manager provided you with excellent service. We strive to ensure that all of our customers have a positive experience. We appreciate your business and hope to see you again soon! Megan at Customer Care
Great in-store experience
Dear Bensons for bed team,
I just wanted to take a moment to share some feedback following a recent visit to your Farnborough branch.
My partner and I came in to look at beds and were helped by a member of your team named Naveed. Although we ultimately ended up purchasing a bed elsewhere due to specific needs (from a friend in fact), we felt strongly that we wanted to let you know how impressed we were by Naveed’s service.
He was incredibly helpful, knowledgeable, and patient. He took the time to walk us through all the options, explain the differences between models, and made us feel genuinely looked after without any pressure to buy. It was clear he really cared about helping us find what was right for us.
Naveed is a real credit to your team, and we hope this message reaches his manager so he gets the recognition he deserves.
Many thanks again,
Ben & Becca
July 5, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
Thank you so much for taking the time to share your feedback, Ben & Becca! We are thrilled to hear that Naveed provided you with excellent service during your visit. We are sorry that you ultimately found a bed elsewhere, but we are grateful for your kind words about Naveed's knowledge, patience, and professionalism. We will definitely pass along your message to his manager so he receives the recognition he deserves. We hope to have the opportunity to serve you in the future. Thank you, Megan at Customer Care
Farnborough gate was amazing
Nasim in Farnborough gate was wonderful, friendly and helpful from the moment we walked in. She knew exactly what she was talking about, gave us plenty of options, time to test lots of beds and listened to our needs. She stayed after store time to finish our order and was really helpful explaining the process of ordering, delivery and payment plans. She is a star!
June 25, 2025
Unprompted review
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to share your positive experience. We're happy to hear that you found our team member to be friendly and helpful, providing you with suitable options and guidance. Thank you for your great review, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.