Bensons For Beds - Farnborough648 Reviews 

Very helpful and a pleasant experience in your Farnborough store

Tina at Farnborough branch had excellent product knowledge. We knew what we wanted and she was able to quickly show us what we wanted to see without any fuss. She offered the full range of services for us to choose from and we were very happy with our purchase and the service we had.

The salesman and delivery staff were very professional and helpful and provided excellent customer service.

We tested every bed in the shop, several times and felt no pressure at any time to hurry along. Very patient staff and kind and courteous. The delivery was fantastic, on time, very polite and helpful.

Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members very happy with your services.
Kind Regards,
Meena & Family’s.

Very disappointing experience with Bensons for Beds from start to finish. The attitude and customer service at the Farnborough store were poor, and we felt unsupported from the moment we placed the order. Purchasing a bed should be a simple and enjoyable experience, but this turned into an unnecessary headache. Unfortunately, based on our experience, we would not recommend Bensons for Beds.

Great service from the second we stepped into the Farnborough showroom.
Had to change the delivery date a few times and Bensons were very accommodating. The communication has been extremely good and the delivery guys were polite and assembled our bed perfectly.
Thanks Bensons 👍

From when we first walked in the shop to the delivery of our new mattress was all very easy. Benson's kept in touch by email on a regular basis and delivery was within the allocated time slot. All the staff, from Richard in the shop, to the delivery driver & his mate, were very helpful & polite
Excellent service all round.

From start to finish Bensons were helpful and ensured we fully understood the process etc.
Very pleased with our new bed

We were unhappy about the igel side sleeper pillows purchased along with a very expensive Mammoth mattress. We went into the store day after receiving them to explain the pillows were too large and also wouldn’t fit in our pillow cases so could we return them. The sales assistant we spoke to asked the Manger if this was possible but he said no and walked past, saying get a larger pillow case, sales assistant stated there is a strict no return policy on pillows due to hygiene concerns, although mattress can be returned after up to 40 days after sleeping on it. After using the pillows for two weeks still not happy with them as although we chose side sleeper pillows we don’t always want to sleep on our side all the time so not a great product.

Very good sales team, delivery was great and we love the product. 2 nd purchase of hip hop bed for the children

Naveed was very helpful and friendly, he made the experience enjoyable and simple

From walking into store to delivery the service was great. Mattresses is perfect for me and I am incredibly grateful for the time the lady who served me gave me to find the right mattress based on the results from the machine used. Would highly recommend

Store staff very helpful and patient with us and delivery team professional

Had great service when looking for new mattress. Unfortunately didn’t get on with my choice and took advantage of the 40 day exchange
Team in Farnborough store very helpful, ensured I took my time choosing alternative
Both delivery teams did a great job

Great all round service from beginning to end! Started off with a really perceptive sales person who got it just right! The delivery arrived during the time slot provided and the guys who did the delivery (Gary & Warren) were excellent in every way. Just love my purchase, it's so comfortable and got a brilliant nights sleep. Thanks to all who made the process so smooth!

They did everything they said they would, what else does a customer
want. Exellent service, welldone
everybody, the shop and the delivery
boys, brilliant.

Really helpful and very patient with our constant pillow swapping etc….no pressure put on us for a sale just helpful and left decisions to us. Looking forward to better sleep.