Richard at Benson for Beds in Farnborough was very professional, kind and delivered an excellent service! We couldn't leave the store without ordering our new mattress. We left super happy!
Company replied
Location
Switch locationUnit E Blackwater Shopping Centre, GU14 8BL Farnborough, Hampshire, GB
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Every aspect was professionally carried out and I was kept informed of the progress of my order. All the staff were very knowledgeable and helpful both in the store and with the delivery.
Company replied
Thank you very much for your kind & help support during shipping in your shop. Really big thanks to Tina Farnborough gate. Much appreciated your Excellent customer service. We all Family members ver... See more
Company replied
Effecient.service...no hard sell salesman. Bed delivered.by two courteous men kept informed at all.times. Bed very comfortable.sleeping well on it higher then i am used to but good. yet to try out.p... See more
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Company details
About Bensons For Beds - Farnborough648
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit E Blackwater Shopping Centre, GU14 8BL, Farnborough, Hampshire, United Kingdom
- 1252549783
4.8
Excellent
562 reviews
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Good all round!
From going into the showroom and the beds arriving - all was good. The showroom employee was pleasant and efficient, helpful but not pushy. (Richard, I think). The delivery men were on time and kept us informed about when they would get to us. They took care in bringing the beds in and were polite and pleasant. The tracking system was excellent.
The beds seem really lovely. (Guest room so not slept in as yet).
May 4, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for the lovely review! 😊 We’re so pleased to hear everything—from the showroom visit with Richard to the smooth, well‑communicated delivery—went so well. It’s great to know the tracking system and care from the delivery team made a difference. We hope the guest room beds are just as lovely once they’re put to use! 🛏️✨
Reply from Bensons For Beds - Farnborough648
We appreciate you taking the time to share your feedback. We are happy to hear that you found our team informative, patient, and understanding.
Team Bensons
The mattress is fine
The mattress is fine but when it was delivered I had three men the two older men John and Andy were lovely but the young man who I guess was a new guy in training used my toilet and urinated everywhere and somehow managed to drop my toothbrush behind the sink
May 8, 2026
Reply from Bensons For Beds - Farnborough648
We appreciate your feedback on the mattress and delivery. We're sorry to hear about the unacceptable incident involving our team member and the condition in which your bathroom was left. We'll address this internally to ensure it doesn't happen again.
Team Bensons
Very helpful!
I went to Bensons looking for a new mattress. Naveed asked if he could help and took me through the process. I could not have asked for better service. He was extremely helpful, did not rush me, and talked me through everything. Very satisfied with my experience.
May 3, 2026
Reply from Bensons For Beds - Farnborough648
We're delighted to hear about the excellent service you received while choosing your new mattress! It's great that our advisor was so helpful and thorough. Thank you for sharing your positive experience with us.
Team Bensons
Impeccable customer service at Farnborough Store from Nasim
My partner and I have just ordered our mattress from the Farnborough store at Blackwater Shopping Centre. We had such excellent service from Nasim who took care of us and helped us assess our sleep styles to find the best solution. My partner has quite specific comfort needs for his back whereas I am all about the breathability of a mattress - Nasim helped us navigate this and nothing was too much trouble for her. I even left with an unplanned new pillow purchase as well as the mattress, because I wanted to take advantage of Nasim’s advice while she was with us.
May 2, 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that you and your partner had such a positive experience at our Farnborough store! It's great to know that our team member was so helpful in finding the perfect mattress and pillow to suit your individual needs. Thank you for your kind words.
We had an excellent experience in…
We had an excellent experience in Benson for Beds in Farnborough. We had Richie as our advisor who was brilliant. He didn't rush and was very patient. He sorted our delivery to our choice. Well done Richie .A big Thank you for your assistance and humour. From the 007 family.
April 24, 2026
Reply from Bensons For Beds - Farnborough648
We're happy to hear you had an excellent experience in our Farnborough store! It's great that our advisor was brilliant, patient, and helpful with your delivery. Thank you for your positive feedback!
Team Bensons
Excellent delivery service
I left a 5* review when we ordered our bed. This review relates to delivery.
Delivery was between the timeslot they gave us. Received a call beforehand confirming delivery time. They got held up but still made a courtesy call to explain. The 2 men were polite, introduced themselves and followed instructions as to where the bed was to be placed. Assembly was perfect and they insisted on me checking the bed once it was all finished. They also took photos of the finished product. They were very careful not to damage the walls.
Excellent service.
May 1, 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our delivery team provided excellent service, kept you informed, and ensured the bed was assembled perfectly. We appreciate you sharing your positive experience!
Team Bensons
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our team was helpful. Thank you.
Fantastic service
Fantastic service
Sale team were great and very helpful
Delivery team went above and beyond a credit to the company
April 27, 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're happy to hear that our sales team was helpful and that our delivery team exceeded your expectations. Thank you for acknowledging their dedication!
Team Bensons
The whole experience from purchase to…
The whole experience from purchase to delivery has been very smooth.
April 30, 2026
Reply from Bensons For Beds - Farnborough648
We're so pleased to hear that your entire experience, from making the purchase to receiving your delivery, was seamless! 🙌
Team Bensons
Reply from Bensons For Beds - Farnborough648
Thank you! 😊 We’re glad you found the advice friendly and informative and that your experience was helpful and pleasant. Enjoy your purchase!
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback. We’re delighted to hear that you had a great experience and really appreciate you taking the time to let us know.
Thank you for your positive review – Lauryn at Customer Care 💜
A smooth and hassle-free experience
The whole experience of buying a bed and sofa bed and having them delivered was smooth and hassle-free.
I had originally planned to only go and browse a few products as I'd only started to think about purchasing these items but the salesperson in the shop - Nasim did such a wonderful job that I purchased both before leaving the store!
The delivery team were equally professional and helpful and I would not hesitate to purchase further products in the future! Thank you!
March 16, 2026
Reply from Bensons For Beds - Farnborough648
Thank you so much for such a lovely review! We’re delighted Nasim could help make your decision so easy in store, and that our delivery team matched that same professional service. We’d be delighted to welcome you back in the future,
Megan | Customer Care Specialist😊
We were very pleased with the service…
We were very pleased with the service which Richard gave us. He showed us the bases we were looking for and then directed us to a colour that we liked (seen on a base on the other side of the shop). His manner was caring and very informative. Excellent service all round.
April 17, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely feedback! We’re so pleased to hear Richard took such good care of you — his caring manner and helpful guidance in finding the right base and colour really reflect the service we aim to give. Excellent service all round indeed.
Thank you for your positive review - Lauryn at Customer Care 💜
I would have given five stars but the…
I would have given five stars but the delivery was excessively delayed. Otherwise, I am delighted with my new bed.
April 16, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback! We’re sorry about the delivery delay and appreciate your patience. We’re delighted to hear you’re enjoying your new bed and hope it gives you many comfortable nights ahead,
Megan | Customer Care Specialist🛏️✨
Warm welcome
We were warmly welcomed, the customer service was first class and the transaction was seamless. Looking forward to our purchase being delivered.
Special thank you to Nasim.
April 13, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for the wonderful review! Providing a warm welcome and seamless service is exactly what we aim for — we’ll be sure to pass on your thanks to Nasim.
Thanks again for your support—it means a lot,
Megan | Customer Care Specialist🌟
Reply from Bensons For Beds - Farnborough648
Really appreciate the review! Happy to hear our expertise helped
See you next time,
Megan | Customer Care Specialist😊
Bensons are the best.
Nasim was very knowledgeable about the products and which ones would suit our needs best. She explained the differences between each mattress, offered advice, gave us space to make our own decision with no pressure or "hard sell" and so made the whole experience relaxing and enjoyable.
April 11, 2026
Unprompted review
Reply from Bensons For Beds - Farnborough648
We're so glad to hear that our team member's product knowledge and guidance suited your needs so well. It's great to know the experience was relaxing and enjoyable because of the no-pressure environment. Thank you for your review.
Team Bensons
Great customer service
April 10, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your feedback — we’re really pleased to hear you received great customer service. Your kind words are very much appreciated and will be shared with the team.
Always use Bensons for Beds!
The salesman we saw in the Farnborough Gate branch was so helpful and clearly knew what he was talking about. He was a a great salesman, left us to ponder but ready to help with all our queries. The bed arrived as planned and we are very pleased with it.
April 4, 2026
Reply from Bensons For Beds - Farnborough648
Thank you for your lovely review! 😊 We’re so pleased to hear our Farnborough Gate team gave you such a positive experience. It’s great to know our salesperson struck the right balance—knowledgeable, supportive, and never pushy. We’re delighted your bed arrived as planned and that you’re very happy with it. Enjoy many comfortable nights ahead,
Megan | Customer Care Specialist🛏️
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