Bensons For Beds - Farnborough648 Reviews 

Tina the sales representative was excellent and very accommodating with our requests . Advised us of the availability and payment methods as well as aftercare details.
Demonstrated adjustable bed and benefits exceptional customer services skills a credit to the Farnborough store. Thank you

Service provided by Naveed was professional, effecient and met expectations in all areas.
Brilliant customer service, thank you Naveed.

The staff were very helpful and not at at all pushy .

The staff were very friendly and knowledgeable.

My login is Unhappy of Frimley, but in this case I am Happy of Frimley!Bed great, service taking old bed out, setting up new bed all very good. Advice good, friendly helpful delivery guys. Arrived on time.

Bensons have been brilliant through ought the whole process. The per-sales was brilliant no hard sales, good old fashioned sales a laugh and a joke but with all the information, to make an informed decision.
we were kept updated through ought.
Delivery was brilliant we were kept updated, The delivery guys were spot on,
I cant say there was anything they could do to get it better, other than make them for free

The service and products were first class and so good we wrote to the company directly to advise them how impressed we were.

Excellent throughout. Very helpful store staff who took time to show us the different types of bed and mattress suitable for our needs. Very clear communication. Delivery was as expected and on time.

No option to give no stars or would have done . Gave wrong information in store and sold something that was supposed to be part assembly but turned out to be full assembly and now will not refund as they say we ordered the item they did not care that there sales person told the wrong info . Now have had to go through the bank to dispute

From when I went into the shop to choose a mattress to delivery all the staff were patient and helpful in answering my questions. The delivery came within the allocated time slot and I had a phone call about 20mins before they arrived.

Very helpful staff in the shop

Great service. Lovely lady that served us 😊

I recently purchased a new bed from Bensons for Beds, and I couldn’t be happier with the entire experience. From start to finish, everything was smooth, straightforward, and genuinely enjoyable.

A huge part of that was thanks to Tina from the sales team. Tina was exceptional — super helpful, incredibly informative, and wonderfully kind throughout the whole process. She had a cheerful energy that made us feel welcome, and she was more than willing to go the extra mile to ensure we found exactly what we needed.

What really stood out was that Tina stayed after her shift had finished just to make sure we were completely happy with our order. That level of dedication and customer care is rare, and it made all the difference.

We left feeling confident, cared for, and truly satisfied with our purchase. Thank you, Tina, and thank you, Bensons for Beds, for such a brilliant experience!

The lady I dealt with was very friendly knowledgeable and informative

Helpful staff explained what was available, without pushing products for their benefit

Great service received in store , store assistant was very informative and made sure we tried all options available to find the right mattress.

super helpful staff, great product

Very helpful without being pushy. Had a good understanding of the products and demonstrated each one . Offered all extras with clear explanation

The show room assistant was informative and helpful in meeting our needs.
Communication has been good.
We are not expecting our bed until February so cannot comment on delivery or product.

Had a very strange experience. My daughter and I were looking for beds for my daughter. One of the staff came and I told her we are just looking for a bed for my daughter. She offered to help but I made it clear that I was looking and will be back later with my wife.

She then started behaving a bit strange and started to ask me to leave the store as she was assigned to me and she can't attend another customer till I was in the store. I needed more time to assess but she would keep following me and staring and repeated that I have to buy now since I spent a lot of time in store.

My previous bed was a Benson's bed which is why I returned so I can make a decision in store. However, now I am an ex-Benson's customer. The behaviour might be due to sales target but either way, gives no right to make a customer uncomfortable.