We were served by Marshall who was extremely helpful and professional. We were invited to try out the matress sleep Pro system to see which type of matress would be best for us. We were shown around a... See more
Location
Switch locationUnit B Park Farm Retail Park, Park Farm Road, CT19 5DS Folkestone, Kent, GB
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See what reviewers are saying
The whole process of buying a new BED was a pleasure, Samantha (Folkestone Branch) helped me to choose the Double bed with 2 drawers that I needed for my spare room. Informative and professional, wit... See more
Company replied
Huge selection of everything beds, which can make the process of choosing a bit daunting. Luckily we had the service of Damian at the Folkestone branch, who had extensive knowledge of all the products... See more
Company replied
My delivery was brilliant. My only negative part of the whole purchase was that the wrong price was displayed for our mattress which made our total more than we were expecting. The price displayed w... See more
Company replied
Company details
About Bensons For Beds - Folkestone411
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B Park Farm Retail Park, Park Farm Road, CT19 5DS, Folkestone, Kent, United Kingdom
- 1303223370
4.9
Excellent
313 reviews
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Great company and fantastic…
Great company and fantastic communication
October 24, 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We're glad you had a fantastic experience with our great communication. Thank you for your positive feedback,
Megan at Customer Care
Went into the store just to check it…
Went into the store just to check it out and the sales lady Sam was amazing promoting your goods and we came out with a new bed.
October 24, 2025
Reply from Bensons For Beds - Folkestone411
We're happy you had such a wonderful experience in our store! It's great to hear that our team member was so helpful, and that you found the perfect bed. Thanks for your feedback,
Megan at Customer Care
Good experience all round
Good experience all round. The salesmen were very friendly and helpful, delivery quick and efficient. The bed was delivered old mattress removed, new bed erected and new mattress on all in 45 minutes. Very good service.
October 22, 2025
Reply from Bensons For Beds - Folkestone411
We're so pleased to hear you had a great experience from start to finish — with friendly, helpful sales staff and a smooth, efficient delivery. It’s great to know our notification system kept you well-informed too. We’re thrilled everything went so smoothly!
Thank you for an amazing review Jill – Lauryn at Customer Care 💜
Excellent service throughout
Excellent service throughout, the staff went out of their way to sort out our order, especially Damien in Folkestone and Tom in Ashford.
October 23, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you received excellent service. We appreciate your positive feedback regarding how our team sorted out your order. Thank you for an amazing review – Lauryn at Customer Care 💜
Samantha at the Folkestone Store
Samantha at the Folkestone Store was incredibly helpful and patient.
Thanks Sam
October 12, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you had such a positive experience. We appreciate you taking the time to share your feedback; it means a lot to us. – Lauryn at Customer Care 💜
Excellent service
Excellent service. Good range of products and good prices , very pleased with the delivery service too.
Would highly recommend.
October 8, 2025
Reply from Bensons For Beds - Folkestone411
Thank you so much for your kind comments — we’re really pleased to hear you were happy with the service, range, and delivery experience!
We did notice that your review was rated 2 stars, which might have been an oversight. If you’re happy with everything, we’d really appreciate it if you could update your star rating to reflect your experience.
If there’s anything you feel we could do better, or if you need any further support, please don’t hesitate to reach out to us at https://www.bensonsforbeds.co.uk/contact-us/
— we’re always here to help.
Kind regards,
Megan
Customer Care Team
Bensons for Beds
Reply from Bensons For Beds - Folkestone411
We're so happy to hear that you found our staff friendly and knowledgeable and that you received excellent customer service!
Thank you,
Lauryn at Customer Care
Very good service
Your sellers assistant Damian he was more than helpful pleasure to do business
September 30, 2025
Reply from Bensons For Beds - Folkestone411
We are happy to hear that our sellers assistant was helpful and that you had a pleasurable experience doing business with us.
Thank you,
Lauryn at Customer Care
Always a friendly and helpful welcome…
Always a friendly and helpful welcome in the Folkestone Store. Marshall listened to my needs and pointed me in the right direction according to budget. He went through the different options in detail and the whole process was faultless. Thank you
September 19, 2025
Reply from Bensons For Beds - Folkestone411
Thank you for your lovely feedback!
We’re delighted to hear that Marshall provided such a friendly, helpful, and detailed service in the Folkestone store. It’s great to know the process was faultless. We’ll be sure to pass your thanks on to him!
Take care,
Megan at Customer care
Fantastic service
The sales lady was amazing and incredibly knowledgeable and helpful.
September 21, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that the sales lady provided you with amazing, knowledgeable, and helpful assistance. Thank you for your positive feedback!
Thank you,
Lauryn at Customer Care.
Good helpful customer service
September 8, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that our customer service was helpful! Thank you for your positive feedback; we appreciate it.
Take care,
Megan at Customer Care
Starr listened to what I was needing…
Starr listened to what I was needing and gave informative information
There was no pushing to do a deal ; and it was because of this I made the purchase with Benson for beds
September 5, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that Starr provided helpful information without pressure. We appreciate you choosing Benson for Beds and thank you for your positive feedback.
Take care, Megan at Customer Care
The friendliness and professionalism of…
The friendliness and professionalism of the lady that served us was excellent.
August 31, 2025
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you received excellent service! Our team values friendliness and professionalism, and we appreciate your positive feedback.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
We're happy to hear that the sales assistant was helpful in understanding your needs. Thank you for sharing your positive experience with us, Megan at Customer care
Sam very helpful knowledgeable
Sam very helpful knowledgeable, friendly. A credit to your company.
Happy customers 😀
August 26, 2025
Unprompted review
Reply from Bensons For Beds - Folkestone411
We're happy to hear that you had a positive experience. We appreciate your kind words and are glad that our team member was so helpful to you.
Take care,
Megan at Customer care
Reply from Bensons For Beds - Folkestone411
We appreciate your positive feedback! We are happy to hear that our team provided professional service. Thanks for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Folkestone411
We appreciate you sharing your kind words, and we are so pleased to hear that our team was helpful for you. Thank you for your feedback, Megan at Customer Care
very helpful and knowledgable young man
August 9, 2025
Reply from Bensons For Beds - Folkestone411
Thank you for your kind words! Our team takes pride in providing exceptional service to our customers. We're glad our knowledgeable young man was able to assist you. Have a great day, Megan at Customer Care
Great Service
The assistant was extremely helpful and knowledgeable and understood what product we wanted. Dealt with our order quickly and efficiently. We are very happy with the service we received.
August 5, 2025
Reply from Bensons For Beds - Folkestone411
Thank you for taking the time to leave us such a wonderful review! We are so pleased to hear that our assistant provided you with an efficient and knowledgeable experience. Your satisfaction is our top priority and we look forward to serving you again in the future, Megan at Customer Care
Sam was excellent
Sam was excellent and knew what she was talking about bed mattresses
August 8, 2025
Reply from Bensons For Beds - Folkestone411
Thank you so much for leaving such a positive review, we really appreciate it! Sam is one of our most knowledgeable team members, and we're so glad she could assist you with finding the perfect mattress. We hope you enjoy your new bed, Megan at Customer Care
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