We visited this store twice before we decided on our mattress. Great helpful and friendly team both visits, different people each time. The second visit we were attended to by Andrew, he was really ha... See more
Company replied
Location
Switch locationUnit 15a Team Valley Retail World, Gateshead, NE11 0BD Gateshead, Tyne And Wear, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We have had our new bed for a few days now. Mammoth mattress and Divan. We have had the best nights sleep for months. From walking into the show room to accepting delivery, every part of our purchase... See more
Company replied
We had Andrew to support us at the Team Valley site. He was absolutely fantastic. He placed us on a posh machine that helped us understand our preference for beds, explained the additional options... See more
Company replied
We visited Bensons for Beds - Gateshead Teams Valley and left happy with a new bed purchase. Angela was amazing and helped us around the store, showing us options, breaking things down nicely and simp... See more
Company replied
Company details
About Bensons For Beds - Gateshead
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 15a Team Valley Retail World, Gateshead, NE11 0BD, Gateshead, Tyne And Wear, United Kingdom
4.9
Excellent
194 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My experience with Bensons was…
My experience with Bensons was fantastic from going to the showroom and selecting my mattress to delivery the company were professional and kept me informed of delivery dates etc.
The crew delivering the mattress were respectful of my home and carried out their job with expertise
I am very happy with the purchase of my mattress which is a quality item should I need another mattress in the future Bensons will be my first port of call
October 3, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you for your fantastic feedback! We're delighted to hear your entire experience—from showroom visit to delivery—was professional and smooth. We look forward to assisting you again in the future!
Take care,
Megan at Customer Care
Your salesman Andrew was brilliant and…
Your salesman Andrew was brilliant and very thorough. Measured us for our mattresses and demonstrated the bed I chose.
October 2, 2025
Reply from Bensons For Beds - Gateshead
Thank you for your kind feedback! We're pleased to hear Andrew was thorough and helpful throughout your purchase.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're so glad we could assist you effectively with your selection and order. Thank you for your positive feedback; it means a lot to us!
Thank you,
Lauryn at Customer Care
Excellent staff and good service
September 28, 2025
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are happy to hear that our staff provided excellent service during your visit with us.
Thank you,
Lauryn at Customer Care
New bed, mattress & headboard
We purchased a new bed, headboard and mattress yesterday for our grandaughters. The service we received in Metro Retail Park Gateshead was second to none. Louise the sales representative was lovely, she was very friendly and efficient she was very knowledgeable and informative about the beds and mattresses. She was helpful without being pushy....which always puts us off. We will make Bensons for Beds our first port of call for any future bed purchases. If we could give 11/10 we would! Thanks again to Louise and Bensons for Beds. 😊
September 25, 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear about the positive experience you had purchasing beds for your granddaughters. It's great to know that our sales representative was so knowledgeable and helpful without being pushy. We appreciate you sharing your positive feedback.
Thank you,
Lauryn at Customer Care
Andy in the Gateshead store was…
Andy in the Gateshead store was extremely helpful, informative & friendly. Great service, not pushy & would return again in the future.
September 16, 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience at our Gateshead store. We're happy to hear that you found our service helpful, informative, and friendly. We look forward to your return!
Thank you,
Lauryn at Customer Care.
Great experience buying new mattress
Great experience buying new mattress. Assistant called Jan was very knowledgeable and friendly. Talked through offers etc but left us to try different options which was great. Woukd definitely recommend.
September 12, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
Thank you so much for the positive feedback! We are thrilled to hear that you had a great experience with our team, especially Jan. We pride ourselves on our knowledgeable and friendly staff and are happy to hear that they were able to assist you in finding the perfect mattress. Thanks for recommending us! Sweet dreams on your new purchase. 😴
Helpful, charming service
Karen was charming and knew the product thoroughly. She answered all my questions fully and was always polite and respectful. The product sold itself, Karen was not pushy, but showed all the capabilities of the product.
September 9, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience. We're happy to hear that our team member was so helpful, knowledgeable, and respectful. We value your feedback on the service provided!
Best Wishes,
Megan at Customer Care
Great service again
Great service again. Explained well and took time showing products. Good conversation. Felt valued and appreciated. Thank you Araf at Team Valley.
September 6, 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your experience! We're so glad to hear that you felt valued and appreciated, and that our team member explained and showed the products well.
Thank you,
Megan at Customer Care
The mattress was delivered on time with…
The mattress was delivered on time with great care
September 4, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that your mattress was delivered punctually and with great care. Thank you for your positive feedback, Megan at Customer Care
Store was welcoming from the off set
Store was welcoming from the off set.
Sale rep, Andrew was fantastic. Showed me everything there was to the process of buying a bed and mattress.
Loved my experience
September 3, 2025
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our store welcoming and that you enjoyed the assistance provided during the bed and mattress buying process. Thank you for your positive feedback, Megan at Customer Care
The lady who served us was very helpful…
The lady who served us was very helpful and wasn’t pushy
August 28, 2025
Reply from Bensons For Beds - Gateshead
We're glad you enjoyed your experience with our team member! Thank you for your positive feedback; we appreciate it very much.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We appreciate your positive feedback and are so glad you were happy with our clean environment and good service!
Take care, Megan at Customer Care
My experience at Bensons-for-Beds was…
My experience at Bensons-for-Beds was excellent 👌👏👍We were served by Andrew. What a wonderful person,very friendly,helpful,knowledgeable about his job.He helped us choose the right bed, mattress and pillows. I'm very grateful for the mattress and pillows inspection as I have a back problem. If is wasn't for his advice we would have chosen the wrong size of drawers at the sides of the bed which would have caused inconvenience in the future.
August 29, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We're happy to hear that you had an excellent experience. It's great to know that our colleague was friendly, helpful, and knowledgeable, assisting you in choosing the right bed, mattress, and pillows. We appreciate you mentioning the advice regarding the drawers. Thank you for your positive feedback, Megan at Customer Care
The person who served us ( Peter) was…
The person who served us ( Peter) was very knowledgeable, helpful and patient. We didn't feel under any pressure to rush our decision. We left the store feeling satisfied and happy. We also appreciate all the other services on offer such as bed assemble, removal and recycling off the old bed.
August 27, 2025
Reply from Bensons For Beds - Gateshead
We appreciate you sharing your positive experience. It's great to hear that our team member was helpful and patient, ensuring you felt comfortable with your decision. We're also glad you value our additional services. We appreciate your feedback, Megan at Customer Care
Great Service
excellent friendly service from ordering to delivery
delivered on time no issues
all packaging removed - no assembly problems
August 22, 2025
Reply from Bensons For Beds - Gateshead
We're so happy to hear about the excellent and friendly service you received from our team, from the moment you placed your order to the prompt delivery. We appreciate your feedback, Megan at Customer Care
Bought £300 child’s bed and £200…
Bought £300 child’s bed and £200 mattress 8 months ago , and was told there was a 1 year guarantee..
When the bed was assembled by a friend with vast knowledge of assembling pre packaged goods he did think the chipboard panels were not very well made but it did seem sturdy as it was built in place ..
We have just decorated the room and as we had to move the bed away from the wall I had two men with experience in removing furniture lift it out of the way , as soon as the bed was lifted off the floor the whole underside including the supports broke away rendering the bed useless..
called bensons for beds emailed them the documents and pics of damage which clearly show how brittle the chipboard was all I got from them was that it was my fault for moving it and they we must of moved it wrong !!!. The two men who moved it both have done handling and lifting courses for there jobs and have moved hundreds of beds and even they said they have never seen this happen before …
Obviously bensons don’t care that we now don’t have a bed for our daughter to sleep on and don’t want to admit the product is poorly made so they now won’t do anything to help and say it’s our fault , since when do u buy a bed knowing your never going to be able to move it and if it hadn’t been against a wall this could of happened while my daughter was on the bed causing her injury !!!… never ever going to buy from them again after this nd now im getting in touch with trading standards as this is disgraceful
August 17, 2025
Unprompted review
Reply from Bensons For Beds - Gateshead
We appreciate you bringing this to our attention. We're sorry to hear about the damage to the bed and the issues you experienced with our customer service. We'll review the details you provided and investigate this further. Your feedback is valuable as we always want to improve our products and services. Thank you,
Megan at Customer Care
Absolutely brilliant
Very lovely staff and brilliant knowledge of everything felt very valued and very happy with my purchase. excellent all round
August 14, 2025
Reply from Bensons For Beds - Gateshead
We appreciate your kind words! We're happy to hear that you felt valued and were pleased with your purchase, especially with our staff's knowledge. Thank you, Megan at Customer Care
Reply from Bensons For Beds - Gateshead
We're happy to hear that you found our shop floor display excellent and comprehensive. Thank you for your positive feedback, Megan at Customer Care
Great experience
The staff were very helpful and knowledgeable, we had a great experience and are very happy to purchase from Bensons. Louise from Gateshead was very helpful and made the process so easy
August 4, 2025
Reply from Bensons For Beds - Gateshead
Thank you so much for your kind words, we are thrilled to hear that you had a great experience with our staff. We pride ourselves on providing knowledgeable and helpful service, and we are happy to have Louise on our team. It was a pleasure doing business with you, Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.