Odette helped me choose which mattress was right for my spare room, she was polite, helpful and did not push for me to buy a more expensive product, I would go to her in future if and when I needed a... See more
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While we had a good in store experience, the delivery let everything down. The delivery team "couldn't" get the futon up the stairs (I managed single handedly) and the packaging / rubbish wasn't tak... See more
Company replied
Great shop staff, very helpful, very polite. Good prices, delivery guys fantastic, arrived on time, all assembled, well done.
We had a great experience at Bensons, our sales lady Kelsey was very good and easy to talk to. Delivery went well and bed very comfy
Company details
About Bensons For Beds - Gillingham593
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Gillingham Retail Park, ME8 0PU, Gillingham, Kent, United Kingdom
- 1634378333
4.7
Excellent
274 reviews
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The customer service was very friendly…
The customer service was very friendly and polite. He made me smile all through.
October 5, 2023
Great selections to choose from, excellent customer service.
We had Richard as our expert staff member to explain everything we need to know about the beds we had narrowed our choices down to. He was able to effectively answer all our questions and concerns. He made selecting our final choice quite easy.
October 1, 2023
Young lady was very helpful and was…
Young lady was very helpful and was honest enough to say she didn’t know to some questions
September 28, 2023
Excellent customer service from…
Excellent customer service from Richard. Consummate professional
September 27, 2023
Assistant helped me choose pillows
Assistant helped me choose pillows to suit my need as me and my partner need different pillows to help us sleep
I was offered a chance to test my pillows on a test bed
Excellent service
September 29, 2023
Excellent buying experience
Excellent buying experience - and great customer service!
September 24, 2023
Amazing services
The gentleman that served us was amazing
I’ve had really bad experiences in the past from benson for beds but this gentleman was outstanding
In fact probably the best customer services I’ve ever received anywhere
He knew his stuff and was so helpful
September 22, 2023
Richard guided us from the moment we…
Richard guided us from the moment we walked in and we found the right beds and mattresses for our daughters. Thank you once again.
They are just waiting for their new beds to arrive eagerly.
September 14, 2023
The sales lady was very polite…purchasing at Benson's for Beds
The sales lady was very polite informative and helpful, a pleasant experience
September 12, 2023
The sales person was warm friendly and…
The sales person was warm friendly and very knowledgeable
September 14, 2023
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent
Excellent sales team member provided us with the necessary information and support to make our purchase.
August 29, 2023
Reply from Bensons For Beds - Gillingham593
This is the Bensons way, Mr Singh. Chuffed to bit you experienced this first hand! - Team Bensons
Friendly staff member and good choices.
August 21, 2023
Reply from Bensons For Beds - Gillingham593
Glad you had a good experience in store, Ms Londono. - Team Bensons
Excellent customer service
From the moment we walked through the door the Bensons for Beds team were excellent and very knowledgeable, with no pushy sales team try to sell us a top of the range mattress
August 27, 2023
Reply from Bensons For Beds - Gillingham593
We are delighted our Gillingham store were able to help you with your purchase! - Team Bensons
Highly recommended
Great knowledge, very friendly and helpful, not pushy or hanging around. The perfect experience. The lady who helped us was so down to earth and really made our experience fun.
August 28, 2023
Reply from Bensons For Beds - Gillingham593
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
helpful staff
The gentlemen was very helpful and explained everything well and didn't try and press for a bigger sale when he knew we had a budget
August 28, 2023
Reply from Bensons For Beds - Gillingham593
We really appreciate the time taken to leave us this lovely review. - Team Bensons
Great Purchase, Gemma made us aware of the options &…
Gemma made us aware of the options & never pressured, allowed us time to think & discuss what we wanted
August 27, 2023
Reply from Bensons For Beds - Gillingham593
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Great experience with professional consultant
Me and my partner ordered an Ottoman bed from a shop in Gillingham. Consultant Richard met us with pleasure to help. We were looking for nice family ottoman bed, which will looks nice in our new place and not that expensive because we are waiting for a baby.
After long comparing price+quality+look we decided to wait longer but get what we want!
Separate thanks for Richard, he was very competent, helpful and kind to our “family situation”❤️
It was very pleasant experience to visit exactly this store and meet Richard with his colleague which also was very nice.
Also we were pleasantly surprised with prices, offers and furniture during our visit.
August 21, 2023
Unprompted review
Reply from Bensons For Beds - Gillingham593
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Richard can be given the credit he deserves. - Team Bensons
Happy with the staff
Happy with the staff. Was happy with the way I was treated. Product that I purchased which was a mattress was Happy as was very comfortable when lying on the shop product.
August 15, 2023
Reply from Bensons For Beds - Gillingham593
We're pleased to hear this Stella! Thank you for your feedback. -Team Bensons
Good customer service just disappointed…
Good customer service just disappointed bed is a wait on 6 weeks when told the day before I purchased a 2 week delivery date
August 11, 2023
Reply from Bensons For Beds - Gillingham593
Hello Tracy.
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Reply from Bensons For Beds - Gillingham593
Hello
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
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