From the start the whole process was easy, the sales person Amy from Drumchapel explained everything in detail. On the day of the delivery I got a reminder which gave a window for the delivery. All t... See more
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A very pleasant experience buying my bed from Bensons. Lesley, the sales assistant could not have been more knowledgeable and helpful. Would highly recommend
Company replied
Lesley at the store in Glasgow was exceptional. Very knowledgeable, helpful, friendly and made sure we knew what type of mattress we wanted before leaving us to chose which one to take. The deliver... See more
Company replied
Extremely helpful staff in Great Western Road and Paisley shop. Ended up booking online because I was given an extra 5% discount code that could not be applied in store. Shame, because I prefer de... See more
Company details
About Bensons For Beds - Glasgow Great Western660
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Great Western Retail Park, G15 6RX, Glasgow, Glasgow, United Kingdom
- 1419447536
4.9
Excellent
272 reviews
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I bought a Sealy firm bed from Bensons…
I bought a Sealy firm bed from Bensons in 2017. I bought the new version of the same model last month. The constant communication and updates was extraordinary; I certainly didn't expect that level of professionalism! The delivery guys continued the same real time contact and the bed arrived exactly within the time frame they gave me. The bed is firm and exactly what I had hoped for. In addition, they have improved this model significantly and I'm already sleeping better,deeper and longer. I verified this on my smart watch and observed an incremental increase in sleep quality over the last month. It's still " bedding" in but I expect it to improve over the next few months before I turn it. Benson's don't do plumbing or electrical but perhaps Tradesmen in those professions could learn from their business model. I think we would all sleep better if they did! Highly recommend Bensons and in particular the Sealy range
June 3, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for choosing Bensons and the Sealy firm bed. We are thrilled to hear that our constant communication, professionalism, and improved model have led to better sleep for you. We appreciate your recommendation and look forward to continue providing top-notch service. Sweet dreams, Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! Our team strives to provide exceptional service with a polite and helpful attitude. We appreciate your feedback and look forward to seeing you again soon, Megan at Customer Care
Benson's for Beds at Great Western Retail Park Glasgowwas so attentive and…
The chap Kevin was so attentive and knowledgeable in his approach. He asked what we were after, and explained every different aspect of the various mattresses that were available and the pros & cons with each
June 20, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We are so glad to hear that Kevin provided attentive and knowledgeable service during your visit. Our team takes pride in helping customers find the perfect mattress by explaining all the options and their benefits. We appreciate your feedback and look forward to seeing you again in the future, Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your kind review! Our team strives to provide exceptional service by being helpful, knowledgeable, friendly, and professional. We are thrilled to hear we have met your expectations. We look forward to seeing you again in the future,
Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your 5 star review. We appreciate your feedback and hope to see you again in the future. Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that you are enjoying the sofa. We appreciate you mentioning our helpful team! Take care, Megan at Customer care
Bed delivered and assembled in time.
Bed delivered and assembled in time.
June 4, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that your bed was delivered and assembled promptly. Thank you for your positive feedback; we appreciate it, Megan at Customer care
The salesman was knowledgeable and we…
The salesman was knowledgeable and we didn’t feel rushed. We were able to try out the mattresses and use the electronic bed to find out which mattress was recommended for our size and sleeping position.
May 29, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We're glad you enjoyed your experience with us Pat. It's great to hear that our team member was helpful and that you felt comfortable exploring our mattresses and technology to find the perfect fit for your needs. Thank you for your feedback, Megan at Customer Care
The sales advisor Qaisar was…Amazing !
The sales advisor Qaisar was fantastic,very
patient and knowledgeable.Didnt feel rushed or pressured at all. Gave us space & time to make our decisions / choices . Bought 2 beds and will return later in the year to get 3 more .
May 11, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We are thrilled to hear that Qaisar provided you with fantastic service and made your decision-making process stress-free. We can't wait to welcome you back later this year for your future purchases. Our team is dedicated to providing exceptional customer experiences every time. Thank you for choosing us for your bed needs!
Very helpful staff
May 5, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We are thrilled to hear that our staff was able to assist you in a great way! It is our top priority to provide excellent service to all our customers. Thank you for your kind words! #CustomerSatisfaction #ExceptionalService
Excellent value and service
I recently visited my local branch of Bensons for Beds, and ended up buying a mattress. Amy, who helped me was completely supportive and patient while I tried out many of the mattresses on display. It took a while! After I bought one, the level of communication with advice re care etc was excellent, right up to the delivery day. Chris and Richard, the delivery guys called me, as promised, 30 mins before delivery, and were so efficient, wrapping my old mattress for removal and disposal, and putting the new one in place.
Altogether an excellent service
March 31, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Hi there! Thank you for your glowing review of our local branch. We're thrilled to hear that Amy provided excellent support and guidance during your mattress shopping experience. We pride ourselves on delivering top-notch customer service and we're delighted to hear that you had a great experience from start to finish. Thank you for choosing Bensons for Beds!
First class service no sales pressure
First class service no sales pressure, honest and we received a discount and free bed care products. Definitely recommended!!!
April 14, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Went to Drumchapel store Great…
Went to Drumchapel store Great experiences
April 15, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Barbara, we are so pleased you enjoyed your visit to Bensons for Beds - Glasgow Great Western!
Reply from Bensons For Beds - Glasgow Great Western660
Thank you again for taking the time to let us know how we did. We hope you have a great day!
Lovely bed promptly delivered
Lovely bed, good value, promptly delivered and expertly installed for us.
March 21, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Ruth, thank you so much for the positive review!
I purchased a single adjustable bed…
I purchased a single adjustable bed from Benson for beds at their Great Western branch in Glasgow. The staff in the branch were courteous. This was on the 24/11/24. Unfortunately it has been all downhill since.I was given a delivery date of about the 23/12/25.I did not receive it till the 7/01/25. Unfortunately the drawer was damaged and not fit for purpose as it had been badly assembled. The delivery representative took a photo of the damaged door and informed me I should receive a new drawer within 7 working days. After numerous phone calls I eventually got a delivery date for 25/02/25. It arrived on that date but the drawer was missing a side rail and was chipped. Once again a photograph was taken and I was assured I would get a replacement drawer . The manufacturer is a company called Dura Beds and are responsible for manufacturing the bed and delivering it.I contacted them by telephone and was informed they only deal with companies. I have since written a letter to the CEO of which I have not had the decency of a reply.I have been left with no other option but to get in touch with the Scottish Trading Standards.
November 24, 2024
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We regret to hear about the issues you've experienced with your adjustable bed, especially the damaged drawer and delayed delivery. We appreciate you bringing this to our attention. We have since rectified this for you. If you do have any further issues at all, please reach back out to us directly.
Thank you, Megan at Customer Care
Salesman
Salesman, was very professional and very helpful. The whole atmosphere was very conducive to shop around.
March 18, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We appreciate you taking the time to share your feedback. We're happy to hear that our team was helpful and that you enjoyed the shopping atmosphere. Take care, Megan at Customer Care
Thank you Amy
Thank you Amy, Great Western Road Branch, for helping myself and my partner choose our new bed, mattress and furniture. We received a friendly welcome and your knowledge was amazing. Altogether a pleasant experience.
January 26, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that you and your partner had a pleasant experience choosing your new bed, mattress, and furniture at our Great Western Road branch. We appreciate your kind words and value your feedback, Megan at Customer Care
Friendly staff, and happy to help
Received a warm welcome, staff very friendly and happy to help
January 31, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're so glad you felt welcomed! Our friendly staff are always happy to help. We appreciate your positive feedback and support, Megan at Customer Care
Given a variety of options and time to…
Given a variety of options and time to decide what was best for us.
January 21, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that you felt well-supported in making the right choice for your needs. Thank you for your positive feedback, Megan at Customer Care
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