From the start the whole process was easy, the sales person Amy from Drumchapel explained everything in detail. On the day of the delivery I got a reminder which gave a window for the delivery. All t... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant experience buying my bed from Bensons. Lesley, the sales assistant could not have been more knowledgeable and helpful. Would highly recommend
Company replied
Lesley at the store in Glasgow was exceptional. Very knowledgeable, helpful, friendly and made sure we knew what type of mattress we wanted before leaving us to chose which one to take. The deliver... See more
Company replied
Extremely helpful staff in Great Western Road and Paisley shop. Ended up booking online because I was given an extra 5% discount code that could not be applied in store. Shame, because I prefer de... See more
Company details
About Bensons For Beds - Glasgow Great Western660
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Great Western Retail Park, G15 6RX, Glasgow, Glasgow, United Kingdom
- 1419447536
4.9
Excellent
272 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Neil was excellent
Neil was excellent, provided in depth detail on all styles of matress and allowed us to take the time to choose what was best fit for our needs.
No pressure just pure professionalism and extremely pleasant to deal with.
Great ambassador for the company.
November 25, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for sharing your experience! We’re delighted to hear that Neil provided detailed information on all mattress styles and gave you the time and space to make the best choice for your needs. His professionalism and pleasant approach truly reflect the service we aim to deliver every day. We appreciate your kind words about Neil being a great ambassador for the company!
Thank you for your positive review Matt 💜 – Lauryn at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. Thank you, Anthea - Team Bensons
Great information about mattresses and…
Great information about mattresses and various bed frames. Given time to consider options. Plenty of details about delivery and recycling and after care.
November 10, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We’re delighted you found our information helpful! It’s great to know the details on mattresses, bed frames, delivery, recycling, and aftercare gave you the confidence to explore your options. We always aim to make the process clear and stress-free for our customers.
Thank you for an amazing review Anne – Lauryn at Customer Care 💜
Excellent service from the sales team…
Excellent service from the sales team and after 6 months I can say their advise was spot on. We went for a medium softness as opposed to our previous hard mattress, much better sleeps and no sore backs.
June 22, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We’re thrilled to hear the advice from our sales team was spot on and that your new mattress has improved your sleep! It’s wonderful to know the switch to medium softness worked so well for you.
Thank you for your positive review Gordon – Lauryn at Customer Care 💜
Salesman was very helpful and helped us…
Salesman was very helpful and helped us find a new mattress with ease.
October 14, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that our salesman was very helpful and made it easy to find a new mattress. Thank you for your positive feedback,
Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
We appreciate your positive feedback! We are so glad you enjoyed our product and service. Thank you for your support,
Megan at Customer Care!
Great service plenty choices
Great service full of information from the sales man and trying mattresses around the store. We’ve bought one with the discount worked out a great price highly recommended. Store great western retail park Bensons for beds
October 25, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We're happy to hear that you received great service and helpful information while trying out mattresses at our store. We're glad you found a mattress at a great price and appreciate your recommendation!
Thanks again for your support – we truly appreciate it!
Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your feedback! We’re glad Kevin provided excellent service.
Best Wishes,
Megan
Bensons for Beds Customer Care
Kevin and Neil very very helpful
Kevin and Neil very very helpful, Im moving house and was worried about which size of bed to buy, I chose one then went back a few days later changing my mind and bought the small double bed, both men were really patient and understanding I cannot praise them enough.
Hope they get a bonus once you’ve read this!
Mrs Joyce Smillie
October 3, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you so much for your kind words! We’re thrilled to hear that Kevin and Neil were so helpful, patient, and understanding throughout your visit. It’s great to know they helped make your decision easier during such a busy time.
We’ll be sure to pass on your praise to both of them — feedback like this really does mean a lot (and we agree, they deserve that bonus!).
Wishing you all the best with your move and your new bed!
Best Wishes,
Megan at Customer Care
Excellent.
Well informed and helpful shop staff, without being too pushy; good communication re delivery; delivery on time; delivery guys went above and beyond to get the mattress where we wanted it. Thanks to all.
October 4, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your kind words! We're delighted to hear our staff provided helpful, pressure-free service and that the delivery team went above and beyond. We appreciate you.
Take care,
Megan at Customer Care
Staff friendly and helpful delivery…
Staff friendly and helpful delivery service and information very efficient and easy to use Delivery staff friendly and helpful. Very happy with process from order to delivery.
September 19, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thanks a lot! It’s wonderful to know our team and delivery service made your experience easy and pleasant from start to finish. We appreciate your kind feedback!
Take care,
Megan at Customer Care💜
Low quality slumberland divan base
Slumberland single divan bed on legs poorly constructed with low quality materials.
September 21, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We regret to hear that the bed's construction and materials were unsatisfactory, Marion. We understand the importance of addressing this issue and would like to offer support in resolving it. Please get in touch with us through the following link so that we can assist you further: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Lauryn at Customer Care.
Fabulous service from the staff member…
Fabulous service from the staff member in store who helped us and was very knowledgeable.
Communication from store afterwards was excellent and delivery was spot on with 2 very helpful delivery men.
August 28, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
We appreciate you sharing your positive experience! We're happy to hear that our team member was knowledgeable and helpful. We're also glad the communication and delivery were excellent.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Glasgow Great Western660
We appreciate you taking the time to share your experience! We are happy to hear that you found our service excellent, friendly, and informative. Take care, Megan at Customer care
Great experience
Just want say it was a great experience Neil the salesman was very helpful and informative and mattress selection machine was very helpful Neil was very patient and not pushy allowed us time to think and look at all our options even left shop for coffee to way them up . Then back to shop where Neil helped us again though purchase and finance options inc 40 night trial and warrenty all in all great shop great product and great service thanks just waiting 2 week for delivery thanks Neil.
August 27, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're glad you found our salesperson helpful and informative, and that the mattress selection machine aided your decision. We appreciate that our team's patience and the available options contributed to a great experience. We hope you enjoy your new product, Megan at Customer care
High quality new mattress.
Neil wash helpful and straightforward. Didn’t try to sell us anything other than the mattress we wanted and sundries related to it. Explained interest free credit but also cooling off period and our right to cancel. We were aware a high quality mattress would cost more but didn’t feel he tried to exaggerate that.
August 12, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We're glad you enjoyed your experience Gordon. It's great to hear that the information about the mattress, related items, and payment options was helpful and clear. Thank you for your positive feedback, Megan at Customer Care
Staff very welcoming
Staff very welcoming, explained everything, pointed out best value for money
August 9, 2025
Reply from Bensons For Beds - Glasgow Great Western660
We appreciate your feedback! We are happy to hear that our staff was welcoming and provided helpful explanations about the best value options. Take care,
Megan at Customer Care
Great sales experience
Bought a lovely new bed today from the Great Western Road store in Glasgow. Fantastic range, and quality.
The buying experience from Umran was first-rate. Not at all pushy, explained the product range fully.
Got a great deal, including free mattress care package and made use of their insurance, which for £40 for five years is a no-brainer.
Thank you to Umran, it was the fourth bed shop we'd been to but would highly recommend them.
August 9, 2025
Unprompted review
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for choosing to shop at our Great Western Road store in Glasgow! We're thrilled to hear that Umran provided you with a first-rate buying experience and helped you find the perfect bed from our fantastic range. We appreciate your recommendation and are happy you were able to take advantage of our special deals and insurance options. Sleep well on your new bed, Megan at Customer Care
100 % happy.
I am very very happy with the whole experience of buying a new mattress from Bensons for beds. All my questions were answered in store and the delivery and recycle of my old mattress could not have been any smoother. I wish all companies and shops could be as helpful as Bensons for beds. Thank you for making my life feel 100% more comfortable.
July 23, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for choosing Bensons for Beds for your mattress purchase! We are thrilled to hear about your positive experience and we strive to provide the best service to make our customers' lives more comfortable. Thank you for the wonderful review, Megan at Customer Care
Your salesman was helpfull in helping…
Your salesman was helpfull in helping us choose the right mattress with the right firmness and was easy to talk to
July 23, 2025
Reply from Bensons For Beds - Glasgow Great Western660
Thank you for your review! We're thrilled to hear that our salesman was able to guide you through the process and find the perfect mattress for you. Our team always aims to make our customers feel comfortable and well-informed. Sweet dreams on your new mattress! Megan at Customer Care🛏️
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.