Sofabed ordered. Looked at this sofabed last year, but only purchased it this year. Helpful staff member in the Gloucester branch was able to sort everything out and agree a delivery date. Ver... See more
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Location
Switch locationUnit 5a The Peel Centre, St Anns Way, GL1 5SF Gloucester, Gloucesteshire, GB
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See what reviewers are saying
Went into Bensons with a view to looking for a mattresses to replace an old Slumberland one. Steve welcomed us, and after listening to our requirement took us to a display of Slumberland and Sealy ma... See more
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We had a great time with the employee. They were massively helpful and let us try the bed machine so we could find out what kind of mattress we needed. She also provided some recommendations for mattr... See more
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Great service from store to delivery. Replaced our 13 year old mattress ( also bought from Bensons).. with like for like, a supremely comfortable Sealy top of the range mattress. Have slept really w... See more
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Company details
About Bensons For Beds - Gloucester370
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5a The Peel Centre, St Anns Way, GL1 5SF, Gloucester, Gloucesteshire, United Kingdom
- 1452308821
4.6
Excellent
394 reviews
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Reply from Bensons For Beds - Gloucester370
We’re so glad our team was friendly and helpful without any pressure – that’s exactly what we aim for! 💜 Thank you for your positive review - Lauryn at Customer Care
Reply from Bensons For Beds - Gloucester370
Thank you for your 5 star review Linda! We’re so glad you found our team welcoming and understanding—that’s exactly what we aim for!
See you next time! Megan at Customer Care 😊
Good store
From going into the store, staff were pleasant and not too pushy. We were allowed to look around and try what we wanted. We decided on a slumberland mattress (not cheap). Delivery date was good, BUT, we were disappointed on charges. Perhaps naive but buying an £1100 mattress then being charged £50 to deliver, we thought a bit mean. We did get a discount, but delivery and removal charges of old mattress outweighed this. Can't fault the experience. Just the management....
January 1, 2026
Reply from Bensons For Beds - Gloucester370
Thank you for sharing your experience with us. We’re delighted you found the perfect Slumberland mattress and enjoyed the service in-store. Your feedback regarding delivery charges is valuable and will be reviewed internally. Thank you for your positive review – Lauryn at Customer Care 💜
Excellent customer service
Excellent customer service. Sales people acknowledge you and ask if you would like help but leave you to browse and then check on you which is what we liked. Great amount of beds and mattresses to choose from in a very inviting environment and very knowledgeable staff. Would highly recommend.
January 1, 2026
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're happy to hear that you enjoyed our customer service! It's great to know that our team's approach and knowledge were valuable. Thank you for your kind words and recommendation,
Megan at Customer Care
Steve - The man that Can
Steve, the store manager is an absolute asset to both the store and Bensons. Excellent knowledge & superb suggestions
December 30, 2025
Reply from Bensons For Beds - Gloucester370
We're happy to hear about the excellent service you received! It's great to know the manager's knowledge and suggestions were so helpful. Thank you for your positive review – Lauryn at Customer Care 💜
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing! We are so glad that you found our staff friendly and knowledgeable and that we had lots of choices for you. Michael @ Team Bensons
Steve was amazing and very helpfull
Steve was excellent and a great helped and was very knowledgeable he went above and beyond to answer questions and find us our perfect matresses he showed us different options and advised about wot would suit us ect and his knowledge and customer service skills were above and beyond a truly great team member for the Gloucester branch all the staff were smiley and helpful and steve was very very helpful hopefully when the matress arrives all goes well and we get a good sleep for years to come
December 29, 2025
Unprompted review
Reply from Bensons For Beds - Gloucester370
We're happy to hear that you had a great experience at our Gloucester branch! We appreciate your kind words about our team member's knowledge and customer service. We are glad that they were able to assist you in finding the perfect mattress and we hope you enjoy many restful nights. Thank you for your positive review – Lauryn at Customer Care 💜
We have always used Bensons for beds…
We have always used Bensons for beds and will continue to do so. The staff are very friendly and knowledgeable about their products, they listen to what the customer wants and then offer advice and show products suitable for them. I would never go anywhere else
December 20, 2025
Reply from Bensons For Beds - Gloucester370
Fantastic feedback! Listening, advising, and helping you find the perfect products is what we love to do. We’re thrilled you wouldn’t go anywhere else. 💜 Thank you for your positive review – Lauryn at Customer Care.
Reply from Bensons For Beds - Gloucester370
Polite and positive service is exactly what we love to hear! Thank you for taking the time to share your experience. 💜 Thank you for your positive review – Lauryn at Customer Care
Good quality products at good prices
September 16, 2025
Reply from Bensons For Beds - Gloucester370
We appreciate you noting the good quality and prices of our products. We're so glad you're happy with your purchase!
The most important point was the
The most important point was the honesty of the gloucester shop personnel to enable us to choose the product which satisfied our needs!! Also the delivery crew were highly efficient and polite at all times which made the purchase excellent overall
November 27, 2025
Reply from Bensons For Beds - Gloucester370
We appreciate you highlighting the honesty of our personnel in helping you find the right product! We're also happy to know that you found our delivery crew efficient and polite. Thank you!
Thank you, Team Bensons - Jess
Was not rushed into buying anything was…
Was not rushed into buying anything was able to look around before any sales person came over to see if we needed any help nice
December 12, 2025
Reply from Bensons For Beds - Gloucester370
We're glad you enjoyed your experience and appreciated the relaxed atmosphere while browsing. Thank you for your positive feedback; it means a lot to us.
Team Bensons - Keaton
Good service and communication good…
Good service and communication good experience and would recommend them to anyone, the fitting team were very polite and courteous let it all clean and tidy in the bedroom then took all of the rubbish and boxes away with them
December 4, 2025
Reply from Bensons For Beds - Gloucester370
We appreciate you sharing your positive experience! We're happy to hear that you received good service and communication. It's great the fitting team was polite, courteous, and left everything clean and tidy.
– Thank you, Jess- Team Bensons
Everything made easy
From purchasing the bed to delivery, everything went smoothly. Being able to track the delivery and the phone call from the delivery drivers beforehand was ideal.
November 30, 2025
Reply from Bensons For Beds - Gloucester370
We appreciate you taking the time to share your feedback! We're happy the process, from purchase to delivery, was smooth. It's great you found the delivery tracking and call helpful.
– Thank you, Jess- Team Bensons
Not a trustworthy retailer
So on Saturday the price for a mattress was 599, 3 days later exactly same mattress moved to 799 so that they could say they were discounting for Black Friday just another example of how retailers try to manipulate the consumer. You cannot trust this retailer. Just be honest with us your consumers
November 25, 2025
Unprompted review
Reply from Bensons For Beds - Gloucester370
Thank you for sharing your concerns with us. I completely understand how this situation might feel frustrating, and I appreciate the opportunity to clarify.
The price change you noticed is due to the launch of our Black Friday event, which started on Monday, 24th November and runs until Friday, 28th November.
During this period, we apply promotional discounts based on the current selling price, which can differ from previous prices outside of the event.
Black Friday is a limited-time campaign designed to offer customers exceptional deals that aren’t available throughout the year. We never intend to mislead our customers, and transparency is very important to us.
We have contacted you today also to discuss this further with you,
Megan at Customer Care
Left us alone to decide but available…
Left us alone to decide but available to answer questions.
November 21, 2025
Reply from Bensons For Beds - Gloucester370
We're glad you appreciated our approach of providing support while allowing you to make your own decisions. Thank you for your feedback,
Megan at Customer Care
Reply from Bensons For Beds - Gloucester370
We’re so pleased our team member could provide helpful and knowledgeable service. Enjoy your new purchase,
Megan at Customer Care!
Really pleased with the customer…
Really pleased with the customer service. Very helpful given lots of information given.
November 18, 2025
Reply from Bensons For Beds - Gloucester370
We’re thrilled to hear you were pleased with the customer service! It’s great to know our team was helpful and provided all the information you needed. 💜
Thank you for your positive review – Lauryn at Customer Care
Good experience
Personable, helpful and questioning how sleep, side, back etc encouraged to try range of mattresses and reminded ones in store broken in so will feel but different at home. Clear to check what type of base would go and how would alter feel.
November 8, 2025
Reply from Bensons For Beds - Gloucester370
We're happy to hear that you found our team helpful and informative as you explored our mattress selection. We appreciate you taking the time to share your experience,
Megan at Customer Care!
Good service
The comms and updates is generally well thought through. Only caveat is I had a message for me to rate the quality of the mattress well before (weeks) it was delivered.
After purchasing the mattress we realised that we could get it cheaper online, so we called and got the money back on the discount.
Time will tell if the mattress works out, but so far it’s great.
November 14, 2025
Reply from Bensons For Beds - Gloucester370
We appreciate your feedback on the communication and updates. We're glad you were able to get the discount honoured and that you're enjoying the mattress so far. Thanks for taking the time to share,
Megan at Customer Care
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