Bensons For Beds - Hamilton447 Reviews 

324
TrustScore 5 out of 5

4.9

Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD Hamilton, South Lanarkshire, GB


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Rated 5 out of 5 stars

Bozena at hamilton is the most wonderful team leader. Top customer service, so knowledgeable and welcoming. Great conversation and guidance about my new bed order. She is an asset to the company and c... See more

Company replied

Rated 5 out of 5 stars

Had the best experience in Hamilton store. Bozena was amazing. Found a great bed on a really nice deal, super king and it’s so comfortable, had a great thick mattress with pillow top that’s... See more

Company replied

Rated 5 out of 5 stars

Visited Hamilton store on Saturday and received great, friendly and helpful advice. Ordered new mattress which was delivered yesterday (Thursday). Again delivery men were efficient and friendly and... See more

Company replied

Rated 4 out of 5 stars

My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed... See more


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Hamilton447

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 4b Palace Grounds Retail Park, Palace Grounds Road, ML3 6AD, Hamilton, South Lanarkshire, United Kingdom

  • 1698426483

4.9

Excellent

TrustScore 5 out of 5

324 reviews

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4.9

All reviews

(324)

26,021 reviews in the last 12 months

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Rated 5 out of 5 stars

Star experience

Staff very experienced helpful informative got me exactly what wanted.Could not have had such a delightful experience.

February 10, 2025
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Reply from Bensons For Beds - Hamilton447

We're delighted you had such a positive experience! It's great to know our staff's expertise and assistance helped you find exactly what you wanted. Take care, Megan at Customer Care

Rated 5 out of 5 stars

Great experience and very friendly

Great experience and very friendly but not your typical salesman very informative, i have a sore back from my old matress so took me to a bed which could tell what matress would help me. I had 2 young children with me and Allan was amazing with them chatting away to them and was very patient espically since my boy has ADHD and Autism.

February 2, 2025
Unprompted review
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Reply from Bensons For Beds - Hamilton447

We're glad you enjoyed your experience. It's wonderful to hear that our team member was so helpful and patient, especially with your children. We appreciate you sharing your positive feedback, Megan at Customer Care

Rated 5 out of 5 stars

Cameron was extremely helpful with lots…

Cameron was extremely helpful with lots of knowledge and experience he made the experience of selecting a bed more relaxing and gave me lots of options to chose

December 31, 2024
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Reply from Bensons For Beds - Hamilton447

We're happy to hear that the selection process was relaxing and that you feel the options provided met your needs. We appreciate you sharing your positive experience with us, Megan at Customer Care

Rated 5 out of 5 stars

Friendly and helpful service

As soon as we walked in we we're given a moment to look around and then greeted by a member of staff who was friendly and informative. Bozena took us through the process and explained everything to us while doing a test to see what mattress would suit us best etc.

December 26, 2024
Rated 1 out of 5 stars

They kept cancelling the delivery date…

They kept cancelling the delivery date stating that the order was not in stock and they took ages to refund me. I will never use this company again. They lied to me about waiting time on furniture. Shambles.

December 22, 2023
Unprompted review
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Reply from Bensons For Beds - Hamilton447

We’re very sorry to hear about the repeated delivery cancellations and the delay in processing your refund. It will be passed on to the relevant teams to help improve communication and reliability. Thank you for your review – Lauryn at Customer Care.

Rated 5 out of 5 stars

Simple and hassle free

Alan made the purchase simple and efficient answering any questions we had promptly, we look forward to receiving the delivery

December 16, 2024
Rated 5 out of 5 stars

Excellent service and great deal!

The staff were very knowledgeable and helped us to choose a mattress that suited our needs. We weren't initially expecting to make a purchase but the service was excellent, no pressure to buy and we were given a great deal on the perfect bed. Thanks Boszena!

November 15, 2024
Rated 5 out of 5 stars

Great service.

We had a great service when buying our guest bed. Our attendant Bozena was very helpful and new exactly what we needed. Also very fast on doing all the paperwork. Now is just wait for the delivery.

October 8, 2024
Rated 4 out of 5 stars

Bed delivery delayed

My bed was meant to be delivered on the 1st of October 2024, got an email saying it will be delayed until 7th of October 2024, didn't think I'll have this problem going into shop and ordering the bed on 19th of September. A bit disappointed as had everything planned and a day off.

September 22, 2024

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