Fay at Bensons for Beds in St Leonards was extremely helpful. She listened to what my 16yr old wanted, asked her questions and spoke with her about her choices whilst giving considerations to budget... See more
Company replied
Location
Switch locationUnit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB
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We had been putting off buying new bed. The choice of beds now available since we bought our old bed is mind boggling. We decided to keep it local and visit the Hastings store. We were fortunate en... See more
Company replied
A bright and modern showroom. Excellent staff who greet customers and then leave to walk around the showroom themselves and when called over to assist, they are helpful and knowledgeable.
Company replied
Helpful, friendly staff,all options considered and the opportunity to have my old mattress (at cost) to be disposed of.
Company details
About Bensons For Beds - Hastings392
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, United Kingdom
- 1424420138
4.9
Excellent
332 reviews
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Amazing customer service
Our bed specialist was perfect in showing us exactly what we needed at what budget we was looking for.
We wanted a payment plan of 3 years and managed to do this with 0% APR.
Both very much looking forward to our new bed!
June 8, 2025
Reply from Bensons For Beds - Hastings392
We're happy to hear that our bed specialist met your needs and budget. We're glad you found a suitable payment plan. We appreciate your positive feedback and hope you enjoy your new bed! Take care, Megan at Customer Care
Adam made it a lot easier than it could…
Adam made it a lot easier than it could have been,.he was so help full and patient believe me he did well.
With out him I don’t think we would have made the purchase.
June 3, 2025
Reply from Bensons For Beds - Hastings392
We're happy to hear that the assistance provided was so helpful during your purchase. We appreciate your feedback and are glad the experience was a positive one. Take care, Megan at Customer Care
Buying a replacement matress
The Salesman we dealt with asked us clear questions and lisened to our answers before attepting to show us the matresses he then let us try several that he felt fitted our breif giving some back ground to the products Not once were we pushed into a purchase
A salesman that knew his job
June 5, 2025
Reply from Bensons For Beds - Hastings392
We're happy to hear that the salesperson provided you with a helpful and informative experience. It's great to know that the salesperson listened to your needs and offered suitable options without pressuring you. Thank you for your positive feedback, Megan at Customer care
Reply from Bensons For Beds - Hastings392
We're happy to hear that our assistance was helpful and honest, and that you are enjoying the bed. Thank you for your feedback, Megan at Customer care
Great for Beds
Great staff, suitable advice.
Decent range of products and found the perfect mattress.
Credit options available too.
May 28, 2025
Reply from Bensons For Beds - Hastings392
We're happy to hear that you found our staff helpful and our product range suitable. We appreciate you finding the perfect mattress and mentioning our credit options. Thanks, Megan at Customer Care
Very good customer service,plesent…
Very good customer service,plesent experience,will be back again,thank you very much.
May 29, 2025
Reply from Bensons For Beds - Hastings392
We appreciate your positive feedback and are so glad you had a pleasant experience. We look forward to your next visit; thank you so much, Megan at Customer Care
Great caring salesman
May 26, 2025
Reply from Bensons For Beds - Hastings392
Thank you for your amazing feedback Sandra. This made our day. Thank you, Megan at Customer care
Good advice from salesman lots of…
Good advice from salesman lots of mattress to choose from. Also easy payment plan explained if we needed it .A very good experience overall. The delivery came when expected with a call before to let us know they were on the way. Very polite and helpful delivery men. Driver - Phil and assistant-Antono
May 24, 2025
Reply from Bensons For Beds - Hastings392
We're happy to hear that you received good advice and had a wide selection of mattresses to choose from. We appreciate your feedback regarding the payment plan and the delivery service. It's great to know the delivery team was polite and helpful. Thank you, Megan at Customer Care
Very good customer service specially…
Very good customer service specially Martin served us really good he was so polite and kind.
May 24, 2025
Reply from Bensons For Beds - Hastings392
We appreciate you taking the time to leave us such a wonderful review. We are so glad to hear you received such polite and kind service. Take care, Megan at Customer Care
Only one member of staff on and a queue…
Only one member of staff on and a queue waiting. the prices were too high had to go elsewhere and got the same deal for 1420 pounds cheaper.
May 17, 2025
Unprompted review
Reply from Bensons For Beds - Hastings392
We appreciate your feedback and regret the long wait due to limited staffing. We also acknowledge your concern about the pricing. We'll review these issues. Thank you, Megan at Customer Care
The guy in store was really friendly
The guy in store was really friendly, there was enough different choices , and hopefully the bed we brought will be ok
May 14, 2025
Reply from Bensons For Beds - Hastings392
Thank you for your kind review! We strive to provide excellent customer service and a wide variety of choices for our customers. We are confident that the bed you purchased will meet your expectations. Thank you for choosing our store!
Reply from Bensons For Beds - Hastings392
We are thrilled to hear that Adam provided you with exceptional service! Our team takes pride in being helpful, informative, and patient with our customers. Thank you for sharing your experience! 😊 #CustomerSatisfaction #ExceptionalService
Reply from Bensons For Beds - Hastings392
Thank you for your kind feedback! We are so glad to hear that you enjoyed our wide selection of options and felt that we gave you enough time to make a decision. We hope to see you again soon!
Sleep well, Team Bensons💜
Excellent service and friendly staff.
April 18, 2025
Reply from Bensons For Beds - Hastings392
We are thrilled to hear that you had such a positive experience with our service and staff! Thank you for choosing us and we look forward to serving you again in the future.
Great service
April 18, 2025
Reply from Bensons For Beds - Hastings392
Thank you for your kind words! We are thrilled to hear that you had a great experience with our service. We strive to provide top-notch service to all of our customers and we are happy to know that we met your expectations!
Very good straight forward service.
Very good straight forward service.
Friendly, helpful & professional.
Thank you again.
April 10, 2025
Reply from Bensons For Beds - Hastings392
Thank you so much for your positive review! We are thrilled to hear that you had a great experience with our straightforward and friendly service. Our team works hard to provide professional and helpful service to all our customers. Thank you for choosing us!
Very helpful
Very helpful, took time to explain and helped us to choose the right mattress. Very pleased 😊
April 8, 2025
Reply from Bensons For Beds - Hastings392
We're thrilled to hear that you had a positive experience with our team! We take pride in educating our customers and helping them find the perfect mattress. Thank you for choosing us! 😊
A Kick Back to The Good Old Days
Extremely helpful staff. A kick back to the good old days when customer services mattered.
April 9, 2025
Reply from Bensons For Beds - Hastings392
We're thrilled to hear that our staff provided you with exceptional service! We strive to make sure our customers feel valued and taken care of. Thank you for taking the time to share your kind words. Come back and see us again soon! 🙌
Brilliant, helpful, knowledgeable
Can’t find one bad thing to say, Martin and staff at the Hastings branch were very helpful and understanding they didn’t pressure or over sell friendly, helpful, knowledgeable made the whole experience of choosing and buying a new bed very comfortable experience thank you guys really appreciated all your help from start to finish.
April 9, 2025
Unprompted review
Reply from Bensons For Beds - Hastings392
We're thrilled to hear about your amazing experience at our Hastings branch! Providing a comfortable and pressure-free buying experience is what we strive for. Thank you for choosing us and for your kind words. We hope you enjoy your new bed!
Very good salesman not to pushy and…
Very good salesman not to pushy and explained everything ckearly
March 31, 2025
Unprompted review
Reply from Bensons For Beds - Hastings392
We're happy to hear that the salesperson provided a clear explanation without being too pushy. Thank you for your positive feedback, Megan at Customer Care
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