Bensons For Beds - Hastings392 Reviews 

307
TrustScore 5 out of 5

4.9

Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX Hastings, Sussex, GB


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Rated 5 out of 5 stars

Faye was as fantastic as always which is why I returned for another purchase. Very helpful and friendly and will not give up until she finds what you want. Definitely a 5 star service.

Company replied

Rated 5 out of 5 stars

Delivery was fast and efficient. They dismantled and removed the old bed, and even offered advice on obtaining caster cups to prevent the bed from skating around on the hardwood floor. The bed is abso... See more

Company replied

Rated 5 out of 5 stars

Staff in St Leonards/Hastings shope were incredibly helpful and knowledgeable from the start of the process through to the delivery. Thank you for making it an easy, smooth and pleasurable purchase.

Company replied

Rated 5 out of 5 stars

My son and I both bought our beds from the Hastings branch and were really well looked after by Wayne. He spent a lot of time with us, helping us find the right firmness level and then showing us a... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Hastings392

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 3 Bexhill Road, St Leonards On Sea, TN38 0YX, Hastings, Sussex, United Kingdom

  • 1424420138

4.9

Excellent

TrustScore 5 out of 5

307 reviews

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4.9

All reviews

(307)

25,363 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service

Faye was as fantastic as always which is why I returned for another purchase. Very helpful and friendly and will not give up until she finds what you want. Definitely a 5 star service.

July 19, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear that our team member provided such fantastic service and was so helpful and friendly. It's wonderful that they were persistent in finding exactly what you wanted, leading to a 5-star experience! Thank you for sharing your feedback!

Team Bensons

Rated 5 out of 5 stars

The person understood my needs and was…

The person understood my needs and was very kind and helpful

July 18, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you found our team member understood your needs and was very kind and helpful. Thank you for your kind words!

Thank you for your positive review - Lauryn at Customer Care 💜

Rated 5 out of 5 stars

The men who brought and assembled the…

The men who brought and assembled the beds were friendly, polite and fast - a wonderful service, thank you

July 18, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear that the team who brought and assembled your beds was friendly, polite, and fast. Thank you for your wonderful feedback!

Team Bensons

Rated 5 out of 5 stars

It was nice meeting the Team

It was nice meeting the Team , very useful in providing guidance and information about products.

July 6, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you had a nice meeting with our team and found their guidance and information about our products very useful. Thank you for your kind feedback!

Rated 5 out of 5 stars

Great service

Fay , our salesperson was fantastic
Very knowledgeable about the products and gave us good advice and a good deal to boot

July 15, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear that your salesperson was fantastic, very knowledgeable about our products, and provided good advice and a great deal. Thank you for your kind feedback!

Rated 5 out of 5 stars

Very pleased with purchase

Delivery was fast and efficient. They dismantled and removed the old bed, and even offered advice on obtaining caster cups to prevent the bed from skating around on the hardwood floor. The bed is absolutely heavenly to sleep on. I’m very pleased with my purchase.

July 10, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear that your delivery was fast and efficient, and that our team provided helpful advice. It's wonderful that you're finding your new bed absolutely heavenly to sleep on!

Rated 5 out of 5 stars

Customer Service Outstanding

Staff in St Leonards/Hastings shope were incredibly helpful and knowledgeable from the start of the process through to the delivery. Thank you for making it an easy, smooth and pleasurable purchase.

July 10, 2026
Bensons For Beds - Hastings392 logo

Reply from Bensons For Beds - Hastings392

We're so pleased to hear that our staff were incredibly helpful and knowledgeable from start to finish. It's wonderful that your purchase was easy, smooth, and pleasurable!

Rated 5 out of 5 stars

Great service from Wayne at the Hastings branch

My son and I both bought our beds from the Hastings branch and were really well looked after by Wayne. He spent a lot of time with us, helping us find the right firmness level and then showing us all our options. Nothing was too much trouble and he had the patience of a saint. Really friendly and helpful. We finally chose our beds and the order process was easy.
We were kept up to date with delivery date and times and called the morning of delivery to give an approximate time of arrival. The delivery guys were really friendly and very efficient and the beds were together in no time. All packaging and old mattresses taken away and left spotless.
We’re only 3 days in but so far we are loving our new beds and comfy mattresses. My bed looks beautiful, exceptional quality and the ottoman option is a real bonus.
Very happy overall with service, quality of the beds and the great customer service from Wayne. Thank you.

June 6, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear about your wonderful experience with us! It's fantastic that our team member provided such patient and helpful service, ensuring you found the perfect beds. We're also delighted the delivery was smooth and efficient, and that you're loving your new beds. Thank you for your kind words!

Rated 5 out of 5 stars

I'm very happy with my new mattress and…

I'm very happy with my new mattress and bed frame. The wooden frame is good solid wood and good quality for a very reasonable price. The mattress was almost half price and is also good quality.
Also Bensons kept me updated on the delivery date and time.

July 2, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you're happy with your new mattress and bed frame! It's wonderful to hear you found them to be good quality at a reasonable price, and that we kept you updated on the delivery.

Team Bensons

Rated 5 out of 5 stars

Great service when buying and great…

Great service when buying and great delivery service

June 28, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased you received great service and excellent delivery! Thank you for your wonderful feedback.

Team Bensons

Rated 5 out of 5 stars

Excellent service all round

I was very happy with the instore service when I purchased a new mattress from the Hastings branch. Bensons have a wide range and were very helpful in answering my questions, I didn't feel hurried and the staff were very professional and knowledgeable. The delivery service was excellent too with a useful timeslot and the Sealy mattress I bought was the right choice and just what I wanted, very comfortable and with good support.

June 29, 2026
Unprompted review
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear you had such a positive experience with us! It's wonderful that our team provided helpful guidance and that the delivery was excellent. We're glad you love your new mattress!

Team Bensons

Rated 5 out of 5 stars

Delivery was on one of the hottest days…

Delivery was on one of the hottest days in the June heatwave. The delivery men were on time having phoned in advance, cheerful, polite, respectful in asking if they should remove shoes, and hardworking. Lifted the bed frame and mattress to the room upstairs with courtesy and welcomed the drink afterwards!

June 26, 2026
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Reply from Bensons For Beds - Hastings392

We're so glad to hear our delivery team provided such excellent service, especially on such a hot day! We appreciate you sharing your positive experience.

Team Bensons

Rated 5 out of 5 stars

Open honest opinion

Open honest opinion, very helpful when choosing a colour, customer process very efficient and polite, will recommend the St Leonard’s on sea branch to anyone and everyone, very happy customer so far! … just waiting for the delivery.

June 23, 2026
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Reply from Bensons For Beds - Hastings392

We are so glad to hear you had such a positive experience with our team at the St Leonard’s on Sea branch. We appreciate your kind words and recommendation! We hope you love your delivery.

Team Bensons

Rated 5 out of 5 stars

Repeat satisfied customer

This is the third mattress we have bought from Bensons. We always receive great customer service and the electronic communications are always timely and helpful.

June 17, 2026
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Reply from Bensons For Beds - Hastings392

We are so pleased to hear you've had such consistently positive experiences with our mattresses and customer service. Thank you for your continued loyalty!

Team Bensons

Rated 5 out of 5 stars

Fay the showroom assistant

Fay the showroom assistant, was excellent and very knowledgeable and made the whole buying experience easy.

June 12, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased our team made your buying experience easy and provided excellent service. Thank you for your kind feedback.

Team Bensons

Rated 5 out of 5 stars

Dayne at the St Leonards store

Dayne at the St Leonards store was so helpful. He wasn't trying to push a sale and was on hand for all my questions. I suffer with chronic pain and he knew exactly what to suggest to aid with that. He was super friendly and just lovely to deal with. Thanks Dayne for all your help.

June 9, 2026
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Reply from Bensons For Beds - Hastings392

We're so pleased to hear about your excellent experience! It's wonderful that our team member was so helpful, friendly, and able to assist with your specific needs. Thank you for your kind feedback!

Team Bensons

Rated 5 out of 5 stars

Very helpful assistance both in…

Very helpful assistance both in choosing the beds and completing the transaction at a later date when ready to purchase.

June 2, 2026
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Reply from Bensons For Beds - Hastings392

We're so happy to hear our team provided helpful assistance with your bed choice and purchase! We appreciate your kind words.

Team Bensons

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