Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... See more
Company replied
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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See what reviewers are saying
Tom the salesman in the St Andrews Quay store in Hull was extremely helpful, knowledgeable, friendly and true to his word. The service and delivery was excellent.
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
Company replied
Went in to buy a new wardrobe and bedside tables. Mike that served us was very helpful and very friendly. Fantastic value for money and only 6 week delivery, compared to other shops that were 12weeks.... See more
Company replied
Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
580 reviews
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Great friendly service
July 19, 2025
Reply from Bensons For Beds - Hull678
Thank you so much for your kind words! Our team takes great pride in providing excellent and friendly service to our customers. We truly appreciate your support and hope to see you again soon, Megan at Customer Care
Staff where very helpful we were able…
Staff where very helpful we were able to order what we wanted
July 16, 2025
Reply from Bensons For Beds - Hull678
Thank you for your positive review! We are thrilled that our staff provided exceptional service and helped you order exactly what you were looking for. We hope to continue exceeding your expectations in the future, Megan at Customer Care
We had the greatest costmer experience…
We had the greatest costmer experience thanks to Mike at the Hull store he was brilliant at finding us the right bed for us we had an issue with the finance but Mike managed to advise us very helpfully and we managed to get the bed sorted out
July 11, 2025
Reply from Bensons For Beds - Hull678
Thank you for sharing your positive experience with Mike at our Hull store! We are thrilled that he was able to help you find the perfect bed and provide excellent guidance with the finance issue. We appreciate your business and look forward to seeing you again soon, Megan at Customer Care
Sofa bed
Very helpfull staff, delivery not for another week.
Sofa now delivered excellent service, kept informed prompt delivery and very satisfied with the sofa and its bed function. Flat packed only had to fit the four legs which was very easy.
July 10, 2025
Reply from Bensons For Beds - Hull678
We are thrilled to hear our staff was helpful during your visit! Thank you for your support! Megan at Customer Care 💛
Letty was patient helpful and…
Letty was patient helpful and knowledgeable about products
July 5, 2025
Reply from Bensons For Beds - Hull678
Thank you so much for taking the time to share your experience with Letty! We pride ourselves on having a team that is patient, helpful, and knowledgeable about our products. It means a lot to us. We can't wait to see you again soon, Megan at Customer Care
Long-winded purchase process and apathetic staff.
First of all, I was the only customer in the shop, which doesn't reflect well on Bensons, I think. There were three staff members but two of them appeared disinterested in me. Maybe I'd caught them on an off day but they didn't seem very friendly or welcoming. The person who served me, Emmanuel, was fairly helpful but he struggled to find paperwork. I was also surprised at how protracted the purchase process was, considering I was just buying a (expensive) pillow. For example, why did I have to sign two forms? Surely, it should've been a straightforward purchase? One of the staff other than Emmanuel was a little blunt when I asked about returning the pillow if it was the wrong one - it's for my wife - saying that once I left the store, it couldn't be returned. On arriving at home, I realised the (Dunlop latex) pillow has a 40 day guarantee, so was she telling the truth? I ended up having to call my wife to check the pillow was suitable.
July 7, 2025
Reply from Bensons For Beds - Hull678
Hello, we sincerely apologise for the lack of friendliness and efficiency displayed by some of our staff during your visit. Your feedback is valuable to us and we will make sure to address these issues for a better experience in the future. Thank you for bringing this to our attention, Megan at Customer Care
Great experience
Great experience from in store ordering, advice, knowledge, price and service to outstanding delivery and service.
Very happy highly recommend
June 23, 2025
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you so much for your review! We're thrilled to hear that you had a great experience with us from start to finish. Delivering top-notch service and expertise is our top priority, and we're glad we could meet your expectations. We appreciate your recommendation and hope to see you again soon, Megan at Customer Care
Helpful staff when needed
Helpful staff when needed. Not pushy salespeople left us to browse with no pressure to buy.
June 27, 2025
Reply from Bensons For Beds - Hull678
Wow, we are thrilled to hear that our staff was helpful and not pushy during your browsing experience! At our business, we prioritise providing a comfortable and pressure-free shopping environment for our valued customers. Thank you for choosing us!
Megan at Customer Care
Natalie went above and beyond…
Natalie went above and beyond expectation. Had so much time and patience. Highly recommend.
June 22, 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We are so happy to hear that you had such a wonderful experience. It's great to know that our team's dedication was so helpful. Thank you for recommending us! Megan at Customer Care
Reply from Bensons For Beds - Hull678
Thank you for leaving this amazing 5 star review for us Maurice. Take care, Megan at Customer Care
Very knowledgeable staff members
Very knowledgeable staff members, and we never felt under any pressure, only helpful information
June 2, 2025
Reply from Bensons For Beds - Hull678
We appreciate you sharing your positive experience with us Mrs Singleton! Our team aims to provide helpful information without pressure. We're glad you found our staff knowledgeable. Take care, Megan at Customer Care
Reply from Bensons For Beds - Hull678
We appreciate your kind words! We are so happy to hear that you found our team to be polite and nice during your visit. Thank you, Megan at Customer Care
Very helpful Natalie was a lovely …
Very helpful Natalie was a lovely friendly did everything to make our purchase easy I would definitely recommend bensons for beds to my friends and family
May 26, 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that your purchase was made easy and that you found our team member helpful and friendly. We appreciate you recommending us to your friends and family, Megan at Customer care
Reply from Bensons For Beds - Hull678
We're happy to hear that our team was helpful and friendly! We appreciate your feedback and your time. Take care, Megan at Customer care
GREAT SERVICE FROM BENSONS
FROM ORDERING OUR NEW BED IN STORE, HELPED BY THE LOVELY KNOWLEDGABLE SALES ASSISTANT LETTY, TO THE DELIVERY DAY & THE LADS PAUL & LEWIS WHO VERY EXPERTLY PUT OUR BED TOGETHER. EVERYTHING WENT VERY SMOOTHLY FROM START TO FINISH. I WOULD HIGHLY RECOMMEND BENSONS FOR BEDS IF YOU WANT A PROFESSIONAL & FRIENDLY SERVICE.
April 13, 2025
Reply from Bensons For Beds - Hull678
We're delighted to hear that you received professional and friendly service, from ordering your new bed in store to the expert delivery and assembly. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Hull678
Thank you for your positive review! We take pride in offering competitive pricing and a wide selection of products. Our customer service team is dedicated to providing exceptional service. It means a lot to us that you would recommend us.
Sleep well, Team Bensons💜
Excellent Service from Start to Finish…
Excellent Service from Start to Finish in store Mike dealt with me and my Son very professional.
May 3, 2025
Reply from Bensons For Beds - Hull678
Thank you for the positive feedback! We are dedicated to providing exceptional service from start to finish, and we are thrilled to hear that Mike exceeded your expectations. We hope you see you again in the ftuture.
Sleep well, Team Bensons💜
A Memorbale Experience
We were welcomed into the store at St Andrews Quay. Shown several beds which met our criteria. Talked over all aspects of a comfortable sleep. Picked the bed most suitable for us.
May 1, 2025
Reply from Bensons For Beds - Hull678
Thank you for choosing us to help you find the perfect bed for a comfortable sleep! We're so glad to hear that our team at St Andrews Quay provided excellent service and assisted you in finding the perfect fit.
Sleep well, Team Bensons💜
Mike was very friendly and helpful.
May 3, 2025
Reply from Bensons For Beds - Hull678
Thank you for sharing your positive experience! We're delighted to hear that Mike provided you with excellent service. We will make sure to pass along your kind words to him. We appreciate your support and value you as our customer.
Sleep well,
Team Bensons💜
Brilliant and friendly service by the…
Brilliant and friendly service by the team in Hull
April 22, 2025
Reply from Bensons For Beds - Hull678
Thank you so much for your kind words! Our team in Hull is dedicated to providing top-notch, friendly service to all our customers. We appreciate your support and hope to see you again soon!
Sleep well, Team Bensons💜
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