We received an early call to alert us to the delivery team arriving. They introduced themselves, checked out the route to the bedroom, then picked up our old mattress, as arranged. Our new mattress a... See more
Company replied
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant welcome on arrival and then ample time to peruse items we were interested in with no pushy sales talk. On both occasions we received attention when needed and clear information about o... See more
Company replied
Mike was excellent from start to finish in the St Andrews Quay store in Hull. He wasn't a pushy salesman just very knowledgeable and offered help when we asked for it. He helped us to decide which was... See more
Company replied
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
Company replied
Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Brilliant Product Knowledge.
Mike was friendly (but not pushy at all!) His knowledge of the beds was second to none and he was able to direct me to a number of mattresses to try laying on. I left feeling 100% sure of choosing the right bed for me.
October 24, 2026
Good service in the shop followed by…
Good service in the shop followed by regular updates and a very efficient delivery and installation team.
October 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Friendly, courteous and most professional throughout
We received an early call to alert us to the delivery team arriving. They introduced themselves, checked out the route to the bedroom, then picked up our old mattress, as arranged. Our new mattress arrived safely secured in its plastic cover. It was handled with care up the (rather tricky) stairs and into the bedroom.
The cover was removed, and we were advised on mattress care tips. Both Matty and Adam were friendly, courteous and most professional throughout... A real credit to Benson's for Beds. Thank you!
October 23, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Thanks for your kind review. Team Hull.
Good service so far
Good service so far! Kept me very well informed, from ordering our mattress to its delivery
October 24, 2026
Reply from Bensons For Beds - Hull678
Thanks for your kind review. Team Hull.
Fantastic company.
Fantastic company.
Excellent products.
Excellent communication.
Everything came when it was supposed to, no issues at all.
Brilliant delivery team.
Have just had a less than satisfactory
experience whilst purchasing a freezer.
Really makes you appreciate companies that do it right. Thankyou.
October 24, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you for your wonderful feedback! We are thrilled to hear that you had such a positive experience with our products, communication, and delivery team. It is incredibly rewarding to know we could provide a seamless service, especially when compared to less satisfactory experiences elsewhere. We truly appreciate your support and look forward to serving you again in the future!
Team Bensons
Great product
Great product, excellent salesperson and delivery and fitment of wardrobes superb.
October 23, 2026
Reply from Bensons For Beds - Hull678
Thank you for your fantastic review! We are thrilled to hear that you had such a positive experience, from the helpful assistance of our salesperson to the seamless delivery and superb installation of your new wardrobes. Your satisfaction is incredibly important to us, and we look forward to helping you again in the future!
Team Bensons
Mike was excellent from start to finish…
Mike was excellent from start to finish in the St Andrews Quay store in Hull. He wasn't a pushy salesman just very knowledgeable and offered help when we asked for it. He helped us to decide which was the best type of mattress to suit but our different needs. Thanks Mike, top guy!
October 23, 2026
Reply from Bensons For Beds - Hull678
Thank you for your wonderful review! We are thrilled to hear that you had such a positive experience at our store and received helpful, knowledgeable guidance without any pressure. Finding the right mattress to suit different sleep needs can be a challenge, and we are so glad we could assist you in making the perfect choice. Your kind words and recommendation mean a lot to us, and we look forward to welcoming you back in the future!
Team Bensons
Delivery of bed
The delivery was about a month late, luckily I arranged for Bensons to dismantle my old bed and take away. Other than that delivery time I was given a second time was on time. Matty and Adam were very good and assembled the bed in less than two hours. I’m very pleased with the bed and I also got emails on how to look after my mattress which I found helpful.
September 26, 2026
Reply from Bensons For Beds - Hull678
Thank you for sharing your experience. While we sincerely apologize for the initial delay in getting your order to you, we are glad that the disposal service was helpful in the meantime. It is wonderful to hear that the delivery team arrived on schedule for the rescheduled date and completed the assembly so efficiently. We are delighted that you are pleased with your new bed and found the mattress care advice useful.
Team Bensons
Reply from Bensons For Beds - Hull678
Thank you for your kind words Sarah, Hope to see you again in the future.
Natalie From Team Hull.
Amazing Service
As in our review we couldn’t fault the order we made, to the delivery and building our ottoman super king bed. 5 star treatment
October 15, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you for the 5 star review Pauline, I hope you enjoy your new bed.
All the best Natalie from Team Hull
Good overall service.
October 9, 2026
Reply from Bensons For Beds - Hull678
Thank you for the 5 star review. All the best Team Hull
Reply from Bensons For Beds - Hull678
Thank you for your 5 star review. All the best Team Hull
Reply from Bensons For Beds - Hull678
Thank you for the nice review Ben. All the best Team Hull
A very pleasant welcome on arrival and…
A very pleasant welcome on arrival and then ample time to peruse items we were interested in with no pushy sales talk. On both occasions we received attention when needed and clear information about our options. The store has excellent range of bedroom furniture and prices are very competitive. Great value for money. Well worth a visit.
October 9, 2026
Reply from Bensons For Beds - Hull678
Thank you for your wonderful review Evelyn! We're thrilled to hear you enjoyed your experience with us and found our selection and prices to your liking. Our team is dedicated to providing a welcoming atmosphere without pressure. We look forward to seeing you again soon,
Megan | Customer Care Specialist
Great delivery
Great delivery, curtious on entry to house, removed all packaging and prepped matress.
October 7, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you for your kind review. Team Hull.
Great service in the Hull store
Great service in the Hull store. I then went to buy online from Bensons
October 4, 2026
Reply from Bensons For Beds - Hull678
Thanks for your kind review. Team Hull.
Reply from Bensons For Beds - Hull678
Thank you for your review. Team Hull.
Amazing customer service and support
Amazing customer service and support throughout. From sales up to delivery, the team made us feel valued customers.
October 5, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
Thank you for your wonderful feedback! We're thrilled to hear that our team made you feel valued throughout your experience. Providing excellent customer service is our top priority, and your satisfaction means the world to us. We look forward to serving you again!
Reply from Bensons For Beds - Hull678
Thank you for your kind words! We're thrilled to hear that Steve provided you with helpful and friendly service. Our team is dedicated to ensuring a positive experience for all our customers. We look forward to seeing you again soon!
Brilliant company
Brilliant company, great service and delivery.
Mike from the store at Hull St Andrews Quay was so helpful as were our delivery drivers Matty and Adam
October 4, 2026
Reply from Bensons For Beds - Hull678
Thank you for your wonderful feedback! We're thrilled to hear that Mike, Matty, and Adam provided you with great service. Our team works hard to ensure a positive experience, and your kind words mean a lot to us. We look forward to serving you again soon!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.