We received an early call to alert us to the delivery team arriving. They introduced themselves, checked out the route to the bedroom, then picked up our old mattress, as arranged. Our new mattress a... See more
Company replied
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
A very pleasant welcome on arrival and then ample time to peruse items we were interested in with no pushy sales talk. On both occasions we received attention when needed and clear information about o... See more
Company replied
Mike was excellent from start to finish in the St Andrews Quay store in Hull. He wasn't a pushy salesman just very knowledgeable and offered help when we asked for it. He helped us to decide which was... See more
Company replied
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
Company replied
Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
625 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Highly recommended
Helpful, well-informed staff at the store. Mattress delivered on time and expertly manoeuvred upstairs and onto bed frame. Followed by a good night's sleep.
August 23, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear that our staff were helpful and well-informed. It's wonderful that your mattress was delivered on time and expertly maneuvered, leading to a good night's sleep!
Team Bensons
Member of staff was very helpful and…
Member of staff was very helpful and helped us pick the bed that we best described we wanted. No hassle to buy, not a typical pushy salesman.
August 18, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear that our member of staff was very helpful in assisting you to pick the perfect bed. It's wonderful that you felt no pressure to buy!
Team Bensons
Tom the salesman in the St Andrews Quay…
Tom the salesman in the St Andrews Quay store in Hull was extremely helpful, knowledgeable, friendly and true to his word. The service and delivery was excellent.
August 2, 2026
Reply from Bensons For Beds - Hull678
Hello Mrs Hale,
Thank you for your fantastic feedback! 😊 It sounds like Tom in our St Andrews Quay, Hull store really delivered the full package. From expert advice and friendly service to keeping his promises, he certainly knows how to make bed shopping feel easy! 🛏️
It's always great when everything comes together perfectly from showroom to doorstep. 🚚😊
We'll be sure to pass your kind words on to Tom. Thank you for choosing Bensons, and we hope you're enjoying many nights of comfortable, well-earned sleep,
Megan | Customer Care Specialist!
The staff were very…
The staff were very friendly,informative and very professional. My husband and I had a very positive experience at the Hull store
August 20, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear that you and your husband had such a positive experience at our Hull store. It's wonderful to know that our team was friendly, informative, and professional.
Team Bensons
Great buying experience
Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the three mattresses we had narrowed it down to. We made a decision and the payment process was fast efficient and again not pushy in anyway.
August 19, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear you had such a positive experience with us! It's wonderful that our team was friendly, helpful, and knowledgeable, and that you felt no pressure while trying out the different options. We're delighted the payment process was fast and efficient.
Team Bensons
Loverly staff gave me plenty of…
Loverly staff gave me plenty of information about the bed that I bought delivered on time it was an excellent service from start to finish thank you so much to everyone involved.
August 15, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear that our staff provided you with plenty of information and excellent service from start to finish. It's wonderful that your bed was delivered on time!
Team Bensons
The delivery crew and store manager…
The delivery crew and store manager were ,brilliant ,nothing was to much trouble ,would definitely go back
August 17, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear that our delivery crew and store manager were brilliant and that nothing was too much trouble. It's wonderful to know you'd definitely return!
Team Bensons
Fantastic service and prices
August 15, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
We are so pleased to hear that you experienced fantastic service and found our prices to be excellent. Thank you for sharing your positive feedback with us!
Team Bensons
Great service from start to finish
Great service right from the helpful but not pushy staff in the store to the kind delivery men who did everything.
Our old mattress was taken awayand the new one put in place.
No problems
August 13, 2026
Reply from Bensons For Beds - Hull678
We're so pleased to hear you received great service from our helpful in-store staff and kind delivery team. It's wonderful that everything went smoothly with your new mattress.
Team Bensons
Went in to buy a new wardrobe and…
Went in to buy a new wardrobe and bedside tables. Mike that served us was very helpful and very friendly. Fantastic value for money and only 6 week delivery, compared to other shops that were 12weeks. 100% recommend.
August 9, 2026
Reply from Bensons For Beds - Hull678
Thank you Miss Hawkins for your feedback. We are happy that we could help you find the furniture to best suit your bedroom. Team Bensons.
Excellent service
August 4, 2026
Reply from Bensons For Beds - Hull678
Thank you for your lovely feedback! We are happy to hear you are happy with Bensons!
Team Bensons.
Amazing quality even after few years we…
Amazing quality even after few years we don’t see any difference. Customer service really care about customer. Definitely one day coming back for new one.
June 8, 2026
Reply from Bensons For Beds - Hull678
Thank you Marek for your kind review. We hope to see you again in the future.
Great Service
Friendly and efficient in the showroom, easy delivery and quickly put up, plus great price for what is a really comfortable bed.
Thanks very much, Bensons! Can't fault you at all!
August 3, 2026
Reply from Bensons For Beds - Hull678
Thank you for your fantastic review! We're delighted to hear that you found our showroom team friendly and efficient, and that your delivery was easy and quick. We're especially pleased that you're enjoying your comfortable new bed at a great price!
Team Bensons
Great service from Bensons for beds
Really helpful staff kept us informed throughout the whole process
August 3, 2026
Reply from Bensons For Beds - Hull678
Thank you for your wonderful review! We're delighted to hear that our staff were so helpful and kept you informed throughout the entire process. We truly appreciate your feedback.
Team Bensons
We visited st Andrews quay hull store…
We visited st Andrews quay hull store as this being the nearest store to us from Bridlington, it was the worse experience we have ever received, the lady Betty was a hard, cold unfriendly person, who wouldn't leave our side even after asking more than 3 times to please walk away and just leave us be, she was arrogant and very annoying, we chose a bed that only Bensons do the igel . Before going in here we visited dreams , that was a totally different experience, the lady there was exceptional friendly, so helpful and you felt really relaxed, unfortunately they didn't sell this bed, if they did and it was more expensive we would have gone to them, we should have left Bensons feeling happy with our purchase instead I was left feeling angry and upset that I bought that bed from such an arrogant person.
August 2, 2026
Reply from Bensons For Beds - Hull678
We are very sorry to learn about your experience at our St Andrews Quay, Hull store. Purchasing a new bed should be an enjoyable and relaxed experience, so it is disappointing to hear that you left feeling angry and upset following your visit. We have contacted you today to discuss this further.
Please accept our sincere apologies for the inconvenience and disappointment caused,
Bensons for Beds
Lovely friendly staff
Lovely friendly staff. Helpful but not pushy. Lots of information . A really good selection in the store .
July 23, 2026
Reply from Bensons For Beds - Hull678
Thank you for your lovely feedback! We're delighted to hear that you found our team friendly, helpful, and informative without ever feeling pushy. It's great to know you appreciated the wide selection available in store and had a positive shopping experience. We really appreciate your kind words and look forward to welcoming you back again soon! 😊
Every thing from when we first went in…
Every thing from when we first went in to the store to having the bed delivered was great 😊. We didn’t feel pressured by the staff but they were there when we needed them.
The staff were not pushy and knowledgeable when asked .
The delivery guys were absolutely fantastic and so so helpful
July 26, 2026
Reply from Bensons For Beds - Hull678
Thank you for your wonderful review! We're delighted to hear that you had a great experience from your first visit to the store right through to the delivery of your bed.
Thank you for choosing us. We truly appreciate your feedback and hope you enjoy many comfortable and restful nights in your new bed! 😊
Reply from Bensons For Beds - Hull678
We are delighted to hear that our team member provided you with such helpful service. We truly appreciate your kind words and feedback!
Thank you for your positive review - Lauryn at Customer Care 💜
From walking in Steve was really…
From walking in Steve was really helpful not pushy asking if we needed any help we said yes and he went out of his way to explain everything to us really good experience another staff came across to talk to us as I had my little dogs with everyone very cheerful 😊
July 19, 2026
Unprompted review
Reply from Bensons For Beds - Hull678
We're so pleased to hear you had such a good experience with us! It's wonderful that our team was helpful and explained everything, and that everyone was cheerful.
Thank you for your positive review - Lauryn at Customer Care
Excellent service from Reece and Colin…
Excellent service from Reece and Colin shoes off at the door very polite.
July 20, 2026
Reply from Bensons For Beds - Hull678
We're so pleased you received excellent service and found our team polite and respectful. Thank you for taking the time to share your kind feedback!
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.