Staff were very friendly, helpful and knowledgeable, they talked us through all the different options and let us try out loads of beds. They were not pushy at all they just left us to keep trying the... See more
Company replied
Location
Switch locationUnit 10b St Andrews Quay Retail Park, HU3 4SA Hull, North Humberside, GB
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See what reviewers are saying
Tom the salesman in the St Andrews Quay store in Hull was extremely helpful, knowledgeable, friendly and true to his word. The service and delivery was excellent.
Delivery and old matress removal not as described but charged £60 and £49 for the "service". Old matress was not wrapped for removal just thrown in the back of the van. All protective material not rem... See more
Company replied
Went in to buy a new wardrobe and bedside tables. Mike that served us was very helpful and very friendly. Fantastic value for money and only 6 week delivery, compared to other shops that were 12weeks.... See more
Company replied
Company details
About Bensons For Beds - Hull678
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 10b St Andrews Quay Retail Park, HU3 4SA, Hull, North Humberside, United Kingdom
- 1482219147
4.9
Excellent
580 reviews
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We purchased an ottoman which was…
We purchased an ottoman which was delivered promptly. My only quibble is that a “one size fits all” delivery charge seems unreasonable for large but inexpensive articles
October 1, 2025
Reply from Bensons For Beds - Hull678
Thank you for your feedback and for choosing us. We appreciate your point about delivery charges and will take it into consideration to improve our service.
Take care,
Megan at Customer Care
We were given plenty of time and help…
We were given plenty of time and help to get the product we wanted. Very helpful staff and like I said, was not rushed at all in making a decision. Quality advice and service.
September 25, 2025
Reply from Bensons For Beds - Hull678
We really appreciate your thoughtful review! Taking the time to make the right choice is important, and we’re so glad our team could be there to help without rushing. Enjoy your new purchase!
Take care,
Megan at Customer Care✨
100% satisfied with the service and delivery.
100% satisfied with the service and delivery.
I would recommend Bensons to my friends and family.
September 19, 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We're so happy to hear that you were completely satisfied with our service and delivery! We appreciate you recommending us to your friends and family.
Thank you,
Lauryn at Customer Care.
Salesman (Tom) was very polite
Salesman (Tom) was very polite, knowledgeable and very helpful. The choice of mattress took some time and he never once made us feel rushed. We did not order on the first visit and there was no "hard sell`' which we found refreshing. Needless to say we returned to complete the order and even bought further items.
September 15, 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that our sales associate was polite, knowledgeable, and helpful, and that you felt no pressure during your mattress selection. We appreciate you returning to complete your order and for purchasing additional items.
Thank you,
Lauryn at Customer Care.
Reece and Colin were absolutely…
Reece and Colin were absolutely brilliant, communication was excellent and so was the service when they arrived. Bed put together, and wardrobe put in the room that I asked them to. Really polite and friendly, left no mess behind either. Thanks guys!
September 15, 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We're happy to hear that you received excellent communication and service. It's great to know the delivery team were polite, friendly and left no mess. Thanks for your positive feedback!
Thank you,
Lauryn at Customer Care.
Good quality bed at a great price
Good quality bed at a great price, sold to us by Letty, a helpful and informative staff member.
September 13, 2025
Reply from Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that you had a positive experience at our store, especially with Letty's assistance. Enjoy your new bed!
A great experience from start to finish.…
I have had a great experience from start to finish with Benson's.
The in store help was exceptional. Really helpful and honest.
The delivery was seamless for both bed and mattress. Very efficient.The only hiccup was matching the delivery dates for both items on the same day. However it was not for lack of trying on Benson's part.
The new bed is lovely and the mattress extremely comfortable.
I am very pleased and would recommend Bensons to anyone.
September 6, 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that you had a great experience with us, from the helpful in-store assistance to the efficient delivery of your bed and mattress. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Hull678
We appreciate your feedback and are so glad you had a superb experience with our team. We aim to provide a no-pressure environment.
Take care,
Megan at Customer Care
Received just the right amount of…
Received just the right amount of attention from sales assistant when walking through the door, allowed me to browse on my own without following me around the store. Was very knowledgeable when I asked questions about a mattress, and throughout the whole purchase was very pleasant to deal with. Very happy with the service.
August 30, 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that you received the right level of attention and found our sales assistant knowledgeable and pleasant. Thank you for sharing your positive experience with us, Megan at Customer Care
Very professional and polite person…
Very professional and polite person served us with selling the bed to us
August 28, 2025
Reply from Bensons For Beds - Hull678
We're glad you had a positive experience with our sales team and appreciate you mentioning their professionalism and politeness. Thanks for your feedback, Megan at Customer Care
Great service
Great service, knew all the information about the beds ! Bought our first mattress 9 years ago so came back again 😊
August 26, 2025
Reply from Bensons For Beds - Hull678
We're glad you enjoyed your experience and found our service helpful! It means a lot that you chose us again after nine years. Thank you for your positive feedback, Megan at Customer Care
Unprofessional service
We were left waiting for around 15 minutes despite already having spoken to two representatives in store and explaining what we wanted. One of the reps was stood drinking tea which we found highly unprofessional and the other one was just sat at the desk but in fairness he did take a phone call
August 22, 2025
Unprompted review
Reply from Bensons For Beds - Hull678
We appreciate you taking the time to share your experience. We're sorry you had to wait longer than expected and that the service you received was not satisfactory. We'll address this internally to improve our service.
Thank you for your feedback,
Megan at Customer Care
The salesman was very helpful
August 22, 2025
Reply from Bensons For Beds - Hull678
We are so glad to hear that our salesman was helpful to you! We appreciate the feedback, Megan at Customer Care
The sales rep was very helpful and gave…
The sales rep was very helpful and gave us plenty of options to make sure we chose the right mattress for our comfort
August 13, 2025
Reply from Bensons For Beds - Hull678
We're happy to hear that our sales representative was helpful in guiding you toward selecting a mattress that suits your comfort preferences. Thank you for your feedback, Megan at Customer Care
Quality staff.
Quality staff.
Very helpful and knowledgeable member of staff.
Advice on products led directly to our purchase.
August 15, 2025
Reply from Bensons For Beds - Hull678
We appreciate your feedback! We are happy to know our helpful and knowledgeable staff guided your purchase with their advice. Thanks for sharing your experience, Megan at Customer Care
Reply from Bensons For Beds - Hull678
Thank you for your wonderful 5 star review Ross. This means the world to us!
Take care, Megan at Customer Care
No pressure to look round staff lovely…
No pressure to look round staff lovely and Letty the sales assistant was very informative and helpful
August 12, 2025
Reply from Bensons For Beds - Hull678
Thank you for taking the time to share your positive experience with Letty and our team! We strive to make our customers feel welcomed and informed without any pressure. We appreciate your feedback and hope to see you again soon, Megan at Customer Care
Letty in Hull
Letty was very helpful. She wasn't over-bearing but was there when we needed advice. She was very knowledgeable.
August 5, 2025
Reply from Bensons For Beds - Hull678
Thank you for your kind words! We are thrilled to hear that Letty provided excellent assistance without being overbearing. Our team takes pride in their knowledge and ability to help our customers. We appreciate your feedback and we hope to seeing you again in the future, Megan at Customer Care
The very knowledgeable man TOM.
The member of staff came and introduced himself to us asking if he could help he left us alone until we were ready to ask him some questions, he was very polite and helpful he put us at ease straight from the off, he was very knowledgeable he helped us make up our minds. Thank you TOM.
August 6, 2025
Reply from Bensons For Beds - Hull678
We are so grateful to hear about your positive experience with our staff member Tom! Thank you for sharing and we look forward to assisting you with any future questions or needs. It's our goal to provide excellent service and we're happy we could make your visit a comfortable and informed one. Thank you for choosing our business!
Reply from Bensons For Beds - Hull678
Thank you so much for your kind words! We always strive to provide our customers with the best knowledge and expertise. We greatly appreciate your feedback and hope to continue serving you in the future.
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