The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked... See more
Company replied
Location
Switch locationUnit 2 Telford Retail Park, Telford Street, IV3 5LU Inverness, Inverness-shire, GB
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See what reviewers are saying
They delivered my bed bang on time and they kept me in the loop in regards to delivery, the guys even took my old beds downstairs for me, they went above and beyond their role. They even demonstrate... See more
Company replied
I was looking for a mattress (150-200) for my daughter. After review of availability and delivery time, the team proposed me a special offer and delivered the mattress as expected and in time ! A very... See more
I was pleased with the choice of mattresses on the Internet, but it was good to be able to visit the shop to check that the mattress I was thinking of buying was comfortable. The staff in the shop wer... See more
Company details
About Bensons For Beds - Inverness744
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Telford Retail Park, Telford Street, IV3 5LU, Inverness, Inverness-shire, United Kingdom
- 1463711010
4.9
Excellent
189 reviews
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Very good customer service
The staff in store were very friendly and helpful. The delivery service was ahead of schedule with the lads informing us of this the day before. They delivered our mattress into the bedroom, unpacked and installed it then removed all the wrappings.
July 17, 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent experience with our team! It's wonderful that our in-store staff were friendly and helpful, and that our delivery service was ahead of schedule. We're especially glad our delivery team installed your mattress and removed all the wrappings.
Reply from Bensons For Beds - Inverness744
We're glad you found delivery quick and our team helpful!
Team Bensons
Very helpful staff
June 19, 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your feedback!
Team Bensons
excellent customer serviced from Steven…
excellent customer serviced from Steven and Wullie, they went out of their way to be very helpful, Thanks boys, I hope you get some recognition for your hard work.
The guy in the Inverness store was very helpful, helping me to chose the right bed and was very informative for what happens next,
June 14, 2026
Reply from Bensons For Beds - Inverness744
We are so pleased to hear about your excellent experience! It's wonderful that our team went out of their way to be helpful and informative. Thank you for your kind feedback.
Team Bensons
Outstanding
They delivered my bed bang on time and they kept me in the loop in regards to delivery, the guys even took my old beds downstairs for me, they went above and beyond their role. They even demonstrated how to assemble the lifting mechanism.
Very police lads, thank you
June 9, 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your excellent delivery experience! It's wonderful that our team kept you informed and went above and beyond. Thank you for your kind words.
Team Bensons
Excellent service
Great service from staff in shop when choosing bed. Great service from very friendly, helpful delivery guys
May 24, 2026
Reply from Bensons For Beds - Inverness744
We're so pleased our team provided great service in-store and during delivery. Thank you for sharing your positive experience!
Team Bensons
From purchasing the bed everything was…
From purchasing the bed everything was very smooth. Having had a tv bed for years I knew what I wanted and the young man was very helpful. When the bed arrived the 2 delivery men were lovely they were quick and efficient at putting my bed together. I think they appreciated Having a nice empty space to work in. All in all everything was done very professionally.
May 22, 2026
Reply from Bensons For Beds - Inverness744
We're so pleased to hear that your bed purchase was smooth and that our team member was helpful. It's wonderful that the delivery team was quick and efficient. Thank you for your positive feedback!
Team Bensons
Rhuaridh was very attentive and patient…
Rhuaridh was very attentive and patient with us. The usual differences of opinion between husband and wife 🤣
He took his time explaining all the different types of mattress, and my wife was very impressed with his guidance re mattresses suitable for menopause! A serious consideration nowadays, and often overlooked.
We really appreciated his advice and will happily recommend in the future!
May 19, 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
We're so pleased to hear about your positive experience! It's wonderful that our team member was attentive and patient, taking the time to explain mattress types and offer guidance, especially regarding menopause considerations. We appreciate your recommendation.
Team Bensons - Jess
When we went to buy a bed
When we went to buy a bed, the staff were really helpful and knowledgeable and were able to answer all our questions. The comms around delivery were very good and the guys who delivered the bed gave us plenty of notice and took everything upstairs for us. Excellent service all round.
May 8, 2026
Reply from Bensons For Beds - Inverness744
We're delighted the staff were helpful and knowledgeable when you bought your bed. It's great to hear the delivery communication was good and the team took everything upstairs. Thank you for your positive feedback!
Team Bensons
Team Bensons
Excellent
Excellent service from choosing the bed to delivery and set up. Communication all the way. Would certainly recommend.
May 8, 2026
Reply from Bensons For Beds - Inverness744
We're happy you received excellent service from start to finish, including communication. We appreciate your recommendation; it means a lot to us!
Team Bensons
Very helpful staff in store and good…
Very helpful staff in store and good communication up to the successful delivery.
May 2, 2026
Reply from Bensons For Beds - Inverness744
We appreciate you sharing your experience! It's great to hear our staff were helpful and our delivery communication was good. Thanks for your feedback.
Team Bensons
Reply from Bensons For Beds - Inverness744
Thank you! 😊 We’re glad you received great customer service from our staff.
We’re delighted to have met your expectations. Please don’t hesitate to reach out if we can assist you again,
Megan | Customer Care Specialist🛏️
The guys assembling my bedroom…
The guys assembling my bedroom furniture were great ,friendly and professional. I got a call and hour before they arrived they worked quickly and tidied everything up when they finished. I'm delighted with my wardrobe,chest of drawers and bedside lockers . Thank you
April 23, 2026
Reply from Bensons For Beds - Inverness744
We're so glad the assembly team were friendly and professional! It's great to hear they worked quickly and tidied up afterwards, and that you're delighted with your new furniture.
Thank you for your positive review – Lauryn at Customer Care 💜
Delivered on time
Delivered on time. Regular updates given. Knew our time slot in advance. Only gripe got charged £67 for deliver which we were not aware of until read invoice.
April 17, 2026
Reply from Bensons For Beds - Inverness744
Thank you for your feedback. We’re pleased everything was delivered on time, with regular updates and a clear delivery slot. We’re sorry for any surprise regarding the delivery charge shown on the invoice—this certainly isn’t the experience we want our customers to have and will feed this back internally.
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist
Great service
Great service! Very helpful and knowledgeable. Delivery available around our request and done within time scale given by 2 very pleasant men. I would definitely recommend!
April 18, 2026
Reply from Bensons For Beds - Inverness744
Thank you for the great feedback! We’re so pleased you found our service helpful, knowledgeable, and flexible around your delivery needs — and that our friendly delivery team made everything run right on time. Thanks so much for the recommendation!
Thank you for your positive review - Lauryn at Customer Care 💜
Sales and Delivery service first class
In store service was very helpful. The staff were well trained and got me and my wife to a good solution quickly based on our requirements. Delivery went very smoothly , thanks to Steven & Wullie
April 7, 2026
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your great feedback! We’re pleased our well‑trained in‑store team helped you and your wife find the right solution quickly, and that delivery went smoothly with Steven and Wullie.
Your feedback means a lot to us — thank you for choosing us,
Megan | Customer Care Specialist💜
Helpfull and friendly staff
April 9, 2026
Reply from Bensons For Beds - Inverness744
Angus Martin,
We're so glad our staff was helpful and friendly! We appreciate your positive feedback and support.
Team Bensons - Jessica
Whole experience has been excellent…
From beginning of purchase within the Inverness branch to the delivery of the purchase, the service from Bensons has been superb.
Gentleman in the shop was excellent and knowledgeable and the two gentlemen who delivered the mattress were extremely pleasant and helpful
March 28, 2026
Reply from Bensons For Beds - Inverness744
Thank you for the fantastic feedback! 😊 We’re delighted to hear the service was superb from the Inverness store right through to delivery. It’s great to know our in‑store colleague was knowledgeable and that the delivery team were so pleasant and helpful. Enjoy your new mattress and sleep well,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Inverness744
Thank you for giving us 5 stars Mr&Mrs MacLennan! We're so pleased you found the advice helpful and the whole buying experience nice and easy. Enjoy your new purchase,
Megan at Customer Care💜
Really good service and great advice…
Really good service and great advice from a very knowledgeable employee
March 18, 2026
Reply from Bensons For Beds - Inverness744
Awesome to hear this Mrs Marriott! Great service and spot‑on advice from a knowledgeable team member — that’s exactly what we aim for. Thanks for the lovely feedback,
Megan at Customer Care! 😄
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