We recently purchased a mattress from Bensons for beds Inverness branch. Everything was completed satisfactorily by all staff concerned. We were kept informed regarding delivery time and date. The del... See more
Company replied
Location
Switch locationUnit 2 Telford Retail Park, Telford Street, IV3 5LU Inverness, Inverness-shire, GB
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See what reviewers are saying
Jackie was brillant she her expert knowledge and chilled out approach made us at easy asking all our questions about buying a new bed . she is a credit to Bensons thanks Jackie
Company replied
I was looking for a new bed & came across Benson for beds when a family relative had bought 1 & lasted long time so I went onto the website & scrolled a lot lol before I found the 1 I loved & the cust... See more
Company replied
Our new bed is very comfortable, we ordered our bed from the showroom in Inverness & the staff were so helpful, when the bed was delivered the two guys Steven & Wullie were just so good & assembled ou... See more
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Company details
About Bensons For Beds - Inverness744
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 2 Telford Retail Park, Telford Street, IV3 5LU, Inverness, Inverness-shire, United Kingdom
- 1463711010
4.9
Excellent
201 reviews
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Excellent customer service
August 23, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your kind words about our customer service! We strive to provide the best experience for our customers and are thrilled to hear our efforts have been recognized. We look forward to serving you again in the future! #CustomerSatisfaction #HappyCustomers
Great service from the team in…
Great service from the team in Inverness. We didn’t know the room measurements for purchasing the furniture we wanted, but placed our order over the phone the following day. Very straightforward. Thank you.
August 16, 2025
Reply from Bensons For Beds - Inverness744
We're happy to hear that you had a great experience with the team in Inverness! We appreciate you taking the time to leave us such positive feedback regarding your order. Thank you, Megan at Customer care
Reply from Bensons For Beds - Inverness744
We are happy to hear that you found our team member to be helpful and friendly. We appreciate you taking the time to share your positive experience with us Alister. Take care, Megan at Customer Care
Very friendly and helpful .
August 9, 2025
Reply from Bensons For Beds - Inverness744
Thank you so much for your kind words! We pride ourselves on providing exceptional customer service and we are thrilled to hear that you found our team to be friendly and helpful. We truly appreciate your support and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Inverness744
Thank you for your review! We are glad to hear that our sales agent provided excellent service without being pushy. Our goal is to always help our customers find the perfect solution for their needs. We look forward to seeing you again in the future, Megan at Customer Care
Venetian blind cord was damaged when…
Venetian blind cord was damaged when installer was putting chest of drawers together. He opened the blinds to get more light. This was only noted after he departed as he had not mentioned this. Disappointed,
July 29, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We regret to learn about the damaged blind cord. As there are no order details attached to your review, please follow the link and reach out to us so we can look into this further for you: https://www.bensonsforbeds.co.uk/contact-us/
Thank you,
Megan at Customer Care.
Reply from Bensons For Beds - Inverness744
Thank you so much for your positive feedback! We are thrilled to hear that our team was able to provide helpful and informative service. We value your business and hope to assist you with any future needs, Megan at Customer Care
Excellent service
Excellent service, friendly, polite, professional. I was asked what I was looking for and felt listened to and guided to the best product for my need. So helpful
July 13, 2025
Reply from Bensons For Beds - Inverness744
Thank you so much for your kind words! We are thrilled to hear that you had an excellent experience at our business. Our team is dedicated to providing top-notch service and we are glad that you felt listened to and well taken care of. We hope to see you again soon, Megan at Customer Care
Both staff were very knowledgeable of…
Both staff were very knowledgeable of the products and fantastic to deal with . Very comfortable shopping experience no pressure selling or time limit spent in the shop . Great staff a credit to the company
June 29, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
Thank you for your amazing review! Our team takes great pride in providing knowledgeable and pressure-free shopping experiences for our customers. We appreciate your support and look forward to your next visit,
Megan at Customer Care.
Reply from Bensons For Beds - Inverness744
Thank you for your kind words! We pride ourselves on providing exceptional service and are thrilled to hear that our staff delivered. We appreciate your support and look forward to seeing you again!
Take care,
Megan at Customer Care.
DELIVERY WAS ON TIME
Mattress delivered and replaced quickly and efficiently
June 16, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're happy to hear that our mattress delivery and replacement service was quick and efficient for you. Thank you for your positive feedback Moira, Megan at Customer Care
Fabulous service
Fabulous buying experience. Staff were spot on and so helpful. Bought a new mattress for my mums bed in the south. I was contacted by text with delivery details and a call to say it had been delivered. You don’t get service like this nowadays! ..
I’ll try the mattress out next week 😉
June 16, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're happy to hear that you found our staff so helpful and that you had a fabulous buying experience. We appreciate you taking the time to share your positive feedback regarding the mattress delivery. We hope your mum enjoys her new mattress!
Take care, Megan at Customer Care
Benson Beds
The wide range of beds, mattresses etc.I am glad the sales staff knew their jobs and helped me get exactly what I wanted. The staff were very helpful without being in the way. I am very happy with my purchase.
June 15, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're delighted you found what you wanted with our staff's help. It's great to know they were helpful but not intrusive. Thank you for your purchase and positive feedback, Megan at Customer Care.
Bensons for beds get a thumbs up again
Such good contact, you know exactly when your goods are going to arrive and you can speak to your delivery team. Team are always polite and so efficient.
June 10, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're happy to hear you had such a positive experience with our communication and delivery! It's great to know our team was polite and efficient. Thank you for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Inverness744
We appreciate your kind words! We are happy our staff provided knowledgeable, friendly, and efficient service. Thanks for your support, Megan at Customer Care
Jacqui at Bensons, Inverness
Jacqui was so helpful right from the minute we came in the store. We were very close to closing time and she did not rush us and knew exactly what we wanted and this saved us looking at hundreds of mattresses! Jacqui was really friendly and made this very smooth and hassle-free when shopping with my husband!!
June 8, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're happy to hear that you had such a positive experience! It's great to know that our team member was able to provide helpful and efficient service. We appreciate you sharing your experience with us Shona, Megan at Customer Care
The staff were friendly and very…
The staff were friendly and very helpful. They knew their products extremely well and offered suggestions which were very helpful.
June 6, 2025
Reply from Bensons For Beds - Inverness744
We appreciate your feedback! Our team is committed to providing helpful suggestions and demonstrating product expertise. We're happy to hear that you found this valuable. Thank you so much Margaret for choosing us, Megan at Customer Care
Comfortable beds!
Our experience at the store was very helpful, we chose our item and are extremely happy with how everything went! Thank you! Would recommend this company for their excellence and helpfulness!
May 8, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We're happy to hear that your visit to our store was beneficial and that you are pleased with your selection. Thank you for recommending us; we appreciate your kind words, Megan at Customer Care
Good choice available staff very helpful
Mia was very professional and helpful explaining delivery options etc
May 5, 2025
Reply from Bensons For Beds - Inverness744
Thank you for your kind words, we are so glad that Mia provided you with excellent service and answered all your questions. We strive to provide the best possible delivery options for our customers. We appreciate your feedback and look forward to serving you again soon!
Excellent service from being to end .
Excellent service from being to end .
Thank you all so much
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Inverness744
We are so glad to hear that you had an excellent experience with our service. Our team strives to deliver top-notch service from beginning to end.
Sleep well, Team Bensons💜
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