Good discussion on options we were interested in, ordering process quick and efficient, helpful info mattress could be changed or money back. Delivery crew Stew and Lee worked very quickly to remove o... See more
Company replied
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Good discussion on options we were interested in, ordering process quick and efficient, helpful info mattress could be changed or money back. Delivery crew Stew and Lee worked very quickly to remove o... See more
Company replied
The assistant in the kendal branch was very helpful, made purchasing the bed a very slick and satisfying process, she ensured that the delivery day suited our needs precisely. On delivery the co... See more
Company replied
The staff were pleasant and helpful. Negative is that I went with a budget after looking online but all those I’d seen online were not in the shop and hubby didn’t want to buy without trying. The assi... See more
The staff are extremely helpful and very efficient. I went in they talked me through the size choices I had, went through all the measurements and totally sorted me out, with patience and great knowle... See more
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Unit 1 Stockbeck Mill, Longpool, LA9 6HP, Kendal, Cumbria, United Kingdom
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Superb range of beds. Most helpful staff, everything explained in detail
Very helpful staff who know their products in order to give relevant information without being pushy. Just what is needed.
Saleswoman was very kind and helpful; your Kendal shop is inaccessible to a wheelchair user but your employee went the extra mile to help me.
Sue was extremely helpful and knowledgeable and went the extra mile to help us. She is a very pleasant lady
Good choice available and really helpful person in the shop.
Have never been in a bed shop and expected it to be a painful experience being pestered by sales types.
Instead we had store manager Susan who helped us work out what we wanted and let us make an informed decision by ourselves. We didn't feel rushed, all our stupid questions were answered with precision and warmth, we actually enjoyed bed shopping! We are usually the types completely allergic to such retail experiences! Thanks Susan for your help and well done to Bensons Kendal.
Great selection to try out, helpful staff, she stuck to our budget and we narrowed it down to 2 we liked- then decided on the one. Would definitely recommend the store and purchase from again.
We wish there was a Susan from the Kendal branch in every shop! She was friendly, patient, knowledgeable and so helpful. We went in to just see what the mattress offering was as we don't have a bed yet but came away after ordering the most comfortable mattress we've ever had! Thanks for everything!
Kendal branch staff were really nice and very helpful!
Excellent service. The Salesperson was informative and very helpful.
Lovely helpful staff. We look forward to receiving our mattress
Your member of staff Susan that I bought my bed from.
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