Very helpful staff left us to look around at the furniture we need then helped us with any questions we had the lady was very nice and pleasant and quickly served us we need a new bed and will be back... See more
Company replied
Location
Switch locationUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
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Tara explained fully all options to us & left my wife & I to look around the store. Because my wife was slow to make her mind up, it took us ages & when we eventually made our choice Tara patiently... See more
Company replied
Great in store staff. Friendly, knowledgeable which made the decision on which mattress to choose easy. The delivery was within the time slot and the delivery men took great care when removing and in... See more
Company replied
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... See more
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Company details
About Bensons For Beds - Lancaster122
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, United Kingdom
- 1524389334
4.9
Excellent
307 reviews
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We went to the Morecambe store
We went to the Morecambe store, to look for a new bed. Debra came to introduce herself, she asked if there was anything specific we were after. Debra recommend a few to look at, giving us some time to browse. We asked about a couple of beds we were interested in. Debra gave us a quote once we had decided on one, we then left saying we had a couple of things to check with our existing bed and would be back. We went back the day after, and bought the bed. We had seen a couple we liked in other stores, but it was the customer service we got that made us decide. Thank you for all your help Debra, we will be recommending you to friends.
April 24, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for choosing Morecambe store and for sharing your positive experience with Debra. We are thrilled to hear that her exceptional customer service helped you find the perfect bed. It's our goal to make every customer's shopping experience as pleasant as possible. We appreciate your recommendation and look forward to seeing you & your friends in the future!
Sleep well, Team Bensons💜
Was looked after by a young man called…
Was looked after by a young man called Syd, at the Lancaster/Morecambe store. took time to answer our questions...all of them !!! very knowledgeable, tried various beds and the one where it shows pressure areas....... Very professional and passionate about his role...well done Syd
April 21, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for leaving such a kind review! We are so glad to hear that Syd provided you with excellent customer service and helped you find the perfect bed. We take pride in our knowledgeable and passionate team members. Sleep well, Team Bensons💜
Do not ever buy from these people
Do not ever buy from these people. My daughter's bed broke on first use and they would not entertain a fault. Please everyone avoid especially Morecambe branch!!!
April 22, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We apologise for any inconvenience this has caused your daughter. We value our customers and want to make sure you are completely satisfied. We will certainly take your feedback onboard.
Thank you,
Team Bensons
My recent experience in store
When I arrived in store I was greeted by a young man called Sid. This man was very polite and had a friendly attitude which put me at ease. He was very knowledgeable about the different types of mattress I was looking at and was able to explain which would best suit myself. Overall I was very satisfied with my experience and think Sid made my decision a lot quicker and easier.
April 17, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
Thank you for taking the time to share your positive experience with Sid in our store! Our team takes pride in providing friendly and knowledgeable service, and we're glad to see that reflected in your visit. We're happy that Sid was able to assist you in finding the perfect mattress and make your decision easier. We hope to see you again soon!
Great customer service The manger was excellent he was not too…
The manger was excellent he was not too pushy but provided the information we needed to make an informed choice about the type of of mattress to purchase. He was knowledgeable and friendly.
April 16, 2025
Reply from Bensons For Beds - Lancaster122
Thank you so much for taking the time to share your positive experience with our manager! We strive to provide excellent customer service and are thrilled to hear that he was knowledgeable and helped you make an informed decision. We truly appreciate your business!
Visited the store in Morecambe looking…
Visited the store in Morecambe looking for a suitable mattress replacement for our small caravan room. Really helpful advice from Mo and a small double purchased which will be the perfect fit for the small room.
April 16, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for choosing our store for your mattress needs! We're thrilled to hear that Mo was able to provide helpful advice and that you found the perfect fit for your caravan. We can't wait for you to try out your new mattress and hope to see you again soon! 🛏️ #HappyCaravaning
Very helpful
Mo helped me find the right mattress, he asked the right questions and gave me time to decide. Brilliant service
April 15, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for sharing your wonderful experience with Mo! We are delighted to hear that he provided you with excellent service and helped you find the perfect mattress. We value your satisfaction and hope to see you again soon!
Both of the staff were very friendly…
Both of the staff were very friendly and extremely helpful.
April 2, 2025
Reply from Bensons For Beds - Lancaster122
Thank you so much for your positive feedback! We are thrilled to hear that our staff was able to provide you with a friendly and helpful experience. We strive to provide excellent customer service and we are glad it didn't go unnoticed. We look forward to seeing you again soon! 😀
A Good place to shop
Helpful and pleasant he could not be enough for me he was very good at his job well done
March 31, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you had such a positive experience. We appreciate you letting us know that our service met your needs so well. Thank you, Megan at Customer Care
Excellent service in the Lancaster store
Buying a bed and mattress from the Lancaster store was a great experience. The choice of stock was excellent. Debra was so helpful and friendly and was instrumental in us selecting what we did. She couldn’t have been more supportive. Thank you Debra!
March 30, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you had such a positive experience in our Lancaster store. It's great to know that our team member was so helpful during your visit and that you were pleased with the selection. Thanks for your feedback, Megan at Customer Care
Efficient and friendly
March 28, 2025
Reply from Bensons For Beds - Lancaster122
Your feedback means a lot to our team. Thank you for taking the time to leave us this review! Sleep well, Megan at Customer Care
Friendly staff who don’t overwhelm you
Very nice staff who didn’t hammer us with information they just let us know the was there to help and go be called over when needed. Also explained everything clearly to us and made it a lot easier for us.
March 25, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our staff provided the perfect balance of support and space for you. We appreciate you acknowledging their clear explanations, which made things easier for you. Take care, Megan at Customer Care
Helped by Mo very professional and…
Helped by Mo very professional and helpful, very knowledgeable about product, would definitely recommend.
March 16, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We appreciate your positive feedback! We're so glad that our team member was professional, helpful, and knowledgeable. We value your recommendation, Megan at Customer Care
Very obliging delivery men
My kingsize mattress arrived on the allocated date. I was kept informed of the expected time of delivery. The two delivery men worked hard to get the mattress into my desired place with my tiny staircase. Thank you so much 🤩
March 12, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that your kingsize mattress arrived on time and that you were informed of the delivery. We appreciate you acknowledging the delivery team's hard work navigating your staircase to place the mattress where you wanted it. Thanks so much for choosing us, Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
We appreciate your kind words! We are so pleased to hear that our team was supportive for you. Thank you for your feedback, Megan at Customer Care
All staff were really helpful and the…
All staff were really helpful and the communication was excellent from start to finish
March 14, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our helpful team provided excellent communication throughout your experience. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
Amazing feedback. Thank you so much for giving us 5 stars! Take care, Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you found our adviser helpful. Thank you for your feedback; we appreciate it, Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your positive experience! We are so glad our staff was helpful and friendly to you. Thank you, Megan at Customer Care
Was impressed with Customer Service
Was impressed with Customer Service, Mo and Sid were able to help with our queries regarding a recent TV bed purchase (more TV setup than bed but it was helpful) sort us with some bedside cabinets and show us a new bed which Sid was building and we could well be purchasing in the next few months.
February 20, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our customer service team was able to assist with your TV bed and help you find bedside cabinets. It's great you got to preview an upcoming bed! We appreciate your feedback and potential future purchase. Take care, Megan at Customer Care
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