cannot praise highly enough the level of customer service that myself and my good lady received during our visit on the 10th of June at the Lancaster store at Morecambe. We managed to obtain a first... See more
Company replied
Location
Switch locationUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
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Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... See more
Company replied
The salesperson was very helpful and friendly, however, there was only one person in the whole store. There were a lot of beds available which meant that there was too much to choose from easily. I ha... See more
Company replied
We were given useful information and then allowed plenty of time to look around the showroom and consider our decision. The delivery came exactly on time and was carried out quickly and efficiently.
Company replied
Company details
About Bensons For Beds - Lancaster122
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, United Kingdom
- 1524389334
4.8
Excellent
295 reviews
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Service was excellent throughout
Service was excellent throughout, communication from the start was great. Debbie @ Morecambe branch was very helpful
June 19, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're so glad to hear our service was excellent and communication was great from the start! Thank you for your wonderful feedback.
Team Bensons
A first class service
cannot praise highly enough the level of customer service that myself and my good lady received during our visit on the 10th of June at the Lancaster store at Morecambe. We managed to obtain a first class deal on two mattresses including collection and disposal of old mattresses and delivery of new. A special mention for Tara who really did go the 'extra mile' to provide us with what we required: this young lady would be an asset to any organisation, a first class service.
June 10, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
We are so pleased to hear about your excellent experience at our Morecambe store! It's wonderful to know you received such a first-class service and found the perfect mattresses. We appreciate you sharing your positive feedback.
Team Bensons
Staff at my local Bensons for beds are…
Staff at my local Bensons for beds are really nice. I were seen by Debbie and she were so helpful. Her customer service skills were spot on and I would give her a 5 star rating
June 14, 2026
Reply from Bensons For Beds - Lancaster122
We are so pleased to hear about your positive experience with our team member! It's wonderful that their customer service skills were so helpful. Thank you for your kind words.
Team Bensons
We were given useful information and there was no hard sell.
We were given useful information and then allowed plenty of time to look around the showroom and consider our decision. The delivery came exactly on time and was carried out quickly and efficiently.
June 9, 2026
Reply from Bensons For Beds - Lancaster122
We're so pleased you received useful information and had a smooth, efficient delivery. Thank you for your wonderful feedback!
Team Bensons
Very good choice of mattresses to…
Very good choice of mattresses to choose from and an extremely helpful salesperson, delivery quicker than expected, very happy with purchase.
June 7, 2026
Reply from Bensons For Beds - Lancaster122
We're so pleased you found a great choice of mattresses and our salesperson was helpful. We're glad your delivery was quicker than expected!
Team Bensons
Great customer service
Great customer service, made to feel at ease and everything explained. All questions answered with knowledge and politeness. Not much more I can say...
May 24, 2026
Reply from Bensons For Beds - Lancaster122
We're so pleased to hear you felt at ease and that everything was clearly explained. It's wonderful our team answered all your questions with knowledge and politeness.
Team Bensons
Excellent service in Morecambe store
Excellent service in Morecambe store, delivery service on time
May 22, 2026
Reply from Bensons For Beds - Lancaster122
We're so glad you had excellent service and timely delivery!
Team Bensons
Reply from Bensons For Beds - Lancaster122
We appreciate your positive feedback!
We have been very pleased with our…
We have been very pleased with our recent purchases - 1 king-size ottoman bed with mattress, quickly followed by 1 double ottoman base.
Tara has been exceptional in all our transactions - and an absolute credit to your team. Offered excellent advice and went above and beyond in ensuring we made the best purchases for our needs.
The delivery team on both occasions were excellent too - good communication and very efficient.
April 28, 2026
Reply from Bensons For Beds - Lancaster122
We're so pleased to hear you're happy with your recent purchases! It's great to know that you received excellent advice and support, and that our delivery team provided efficient service. We appreciate your kind words.
Team Bensons
Brill customer service in store
Brill customer service in store, very knowledgeable and no pressure to buy. Kept updated via email and text with regards to delivery. Delivery team great took to correct rooms very pleasant and professional
April 26, 2026
Reply from Bensons For Beds - Lancaster122
Thank you! 😊 We’re delighted to hear you appreciated the knowledgeable, no‑pressure service in store and the smooth updates along the way. It’s great to know our delivery team made the final step just as pleasant and professional. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Staff at the shop were very helpful and…
Staff at the shop were very helpful and patient, delivery was very efficient the lads were polite and friendly.
April 26, 2026
Reply from Bensons For Beds - Lancaster122
Thank you! 😊 We’re really pleased our store team were helpful and patient, and that delivery was efficient with friendly, polite lads. Enjoy your new bed,
Megan | Customer Care Specialist✨
Reply from Bensons For Beds - Lancaster122
Thank you! We’re delighted to hear everything was first class from the store right through to delivery 😊
Thanks again for your support – we truly appreciate it,
Megan | Customer Care Specialist
The salesperson was very helpful and…there was a lot of choice
The salesperson was very helpful and friendly, however, there was only one person in the whole store. There were a lot of beds available which meant that there was too much to choose from easily. I had a very limited budget and the mattress most suited to me was very much hidden away at the back of the store. Whilst I understand the reason behind this I could imagine people being put off by the huge amount of choice and only 1 member of staff to help.
April 20, 2026
Reply from Bensons For Beds - Lancaster122
Thank you for your detailed feedback. We’re pleased to hear the salesperson was friendly and helpful, but we appreciate your comments about staffing levels and the amount of choice in store, especially when shopping on a limited budget. Your feedback is valuable and will be shared to help improve the in‑store experience,
Megan | Customer Care Specialist
Lancaster Bensons- Knowlegable and understanding
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional, efficient and down to earth too! We left with our new Tempur mattress and pillows ready for our best night's sleep ever! Thank you Carl and we definitely recommend 🙏🏻
April 12, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that your visit was warm and informative. It's great to know the team member understood your comfort needs so well and provided efficient, professional service. We appreciate your recommendation and hope you enjoy your new mattress and pillows!
💜
Team Bensons
Reply from Bensons For Beds - Lancaster122
Mr & Mrs Beaumont,
We appreciate your feedback! 😊 We're delighted to hear our team was punctual, efficient, and tidy, and that they were very pleasant.
Team Bensons
It was excellent service I received…
It was excellent service I received from going in to coming out sales assistant Tara assistant was absolutely 💯 fantastic if giving points Tara 100/100
April 10, 2026
Reply from Bensons For Beds - Lancaster122
Mr Ernest John,
We're delighted to hear you received excellent service! It's fantastic to know our team member was so helpful and that you had a wonderful experience. We appreciate your feedback!
Team Bensons - Jessica
We received the best of attention and…
We received the best of attention and advice when we recently purchased our new mattress. Could not have been looked after better👋👋👋
April 2, 2026
Reply from Bensons For Beds - Lancaster122
Thank you so much for your kind words! 😊 We’re delighted to hear you felt so well looked after and that our advice helped you find the perfect mattress. Enjoy your great night’s sleep,
Megan | Customer Care Specialist
Great friendly staff that was really…
Great friendly staff that was really patient with me
April 4, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
We appreciate you highlighting our friendly and patient staff! We are so glad they provided you with a great experience. Thanks for your review.
Very good customer service
Help me choose right furniture made every thing happen so smoothly
March 30, 2026
Reply from Bensons For Beds - Lancaster122
Thank you for the great feedback! We’re so glad our team could help you choose the right furniture and make everything run smoothly from start to finish. Enjoy your new furniture,
Megan | Customer Care Specialist
Really comfy bed
Great service and loved the machine that tells you what type of mattress you need. Really comfy bed.
March 27, 2026
Reply from Bensons For Beds - Lancaster122
Thank you for the great feedback! 😊 So glad you enjoyed the service — and the mattress‑matching machine is such a fun (and clever!) way to find the perfect fit. Even better that your new bed is really comfy too,
Megan | Customer Care Specialist💜
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