Very helpful staff left us to look around at the furniture we need then helped us with any questions we had the lady was very nice and pleasant and quickly served us we need a new bed and will be back... See more
Company replied
Location
Switch locationUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Tara explained fully all options to us & left my wife & I to look around the store. Because my wife was slow to make her mind up, it took us ages & when we eventually made our choice Tara patiently... See more
Company replied
Great in store staff. Friendly, knowledgeable which made the decision on which mattress to choose easy. The delivery was within the time slot and the delivery men took great care when removing and in... See more
Company replied
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... See more
Company replied
Company details
About Bensons For Beds - Lancaster122
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, United Kingdom
- 1524389334
4.9
Excellent
307 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Medium Mattress
Mo was extremely helpful, knowledgeable and very professional, helped me pick a mattress that is very comfortable and at an amazing price. Was kept updated on day and time to be delivered. Patrick delivered the mattress on time and even put it on the bed. Would definitely recommend and 5*customer service
February 7, 2026
Reply from Bensons For Beds - Lancaster122
We're so glad that you found our staff member helpful and knowledgeable in choosing a comfortable mattress at a great price. We appreciate your positive feedback regarding the delivery and setup. Thank you for your recommendation,
Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your experience! We're so glad our team could help you find the perfect bed from our great selection.
Excellent service
Excellent service. I thought the delivery guys were going to put the bed together. I thought wrong!! They were polite and professional. They explained in detail what I had to do. Steven and Jamie.
January 30, 2026
Reply from Bensons For Beds - Lancaster122
Thank you for your review Caroline! We’re so glad to hear Steven and Jamie provided polite and professional service. While assembly wasn’t included this time, it’s great that they took the time to clearly explain everything you needed to know. We really appreciate you sharing your experience,
- Megan at Customer Care💜
Great experience from start to finish
Great experience from start to finish. There was no pressure or sales hassle, and Mo was excellent—knowledgeable and easy to deal with. I found the right mattress and left very happy.
January 25, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're so glad you had a great experience and appreciate the hassle-free service. It's great to hear that you found the right mattress and left feeling happy with your purchase.
We’d love to serve you again in the future.
Megan at Customer Care
No pressure to buy
Syd was a friendly sales person no pressure to purchase gave helpful information and advice .we did purchase in our own time .
January 22, 2026
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your experience! We're happy to hear that our sales team was friendly, providing helpful information without pressuring you, and that you purchased at your own pace.
Hi from going into the store to having…
Hi from going into the store to having our new bed delivered it’s been great.and we are very happy with our new king size bed.
January 22, 2026
Reply from Bensons For Beds - Lancaster122
We're so happy to hear that your experience, from visiting our store to the delivery of your new king size bed, was great! Thank you for sharing your positive feedback.
Shop assistant so expert and helpful
Vast showroom, so much choice, and the assistant who took me round was exceptional - sussed out swiftly what might suit, lots of information and possibilities to let me try, let me take my time,stepped back at right point to leave me choose, helped with the order and discounts to come. Mattress now installed with no fuss and is SO comfortable. Thank you
December 18, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you found our showroom vast and our assistant exceptional in helping you find the perfect mattress. We appreciate your positive feedback regarding the smooth installation and comfort. Thank you!
We haven't receive the products yet.
We haven't receive the products yet,but we hope that the bed and the wardrobe wont be a big hassle to put together. Quite pricey to be assambled by someone from company.
Service was good,answered to our questions. I will get back after the order will be delivered.
January 8, 2026
Reply from Bensons For Beds - Lancaster122
We appreciate your feedback and are glad our service met your needs. We hope the bed and wardrobe assembly goes smoothly for you. We look forward to hearing from you after delivery! Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service
Great customer service. Mo was very knowledgeable and patient whilst I was considering different options for my guest room mattress. Very much recommended and I will return when looking to replace our bed.
January 8, 2026
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you received great customer service! We appreciate you mentioning how helpful our team member was while you considered options. Thank you for your positive review – Lauryn at Customer Care 💜
Customer Service from the manager…
Customer Service from the manager Muhammad Adia was very good, friendly and went above and beyond to help us find the right products for our new home.
January 8, 2026
Reply from Bensons For Beds - Lancaster122
We’re so glad Muhammad went above and beyond to help you find the perfect products for your new home – that’s amazing service! Thank you for your positive review – Lauryn at Customer Care 💜
Plenty of choice ,the young man …
Plenty of choice ,the young man Dealing with our purchase was superb.
January 3, 2026
Unprompted review
Reply from Bensons For Beds - Lancaster122
Thank you for your feedback David! We’re delighted you found plenty of choice and that our colleague provided superb service. We’ll make sure your kind words are passed on! 😊
- Megan at Customer Care!
Very friendly and polite very…
Very friendly and polite very informative staff will definitely purchase from here again and would highly recommend to family and friends
December 31, 2025
Reply from Bensons For Beds - Lancaster122
We appreciate your recommendation and are so glad you found our staff helpful! We look forward to assisting you, your family, and your friends in the future. Thank you for your positive review – Lauryn at Customer Care 💜
Elliott and Simon were very efficient
Elliott and Simon were very efficient, courtesy call prior to the visit, within no time they arrived.
They assembled the bed and it was built in no time , cleaned up after themselves and removed all packaging too
One happy customer , thank you ☺️
November 30, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that the assembly was completed quickly and efficiently, and that the team took care of everything. Thank you for your positive feedback; we appreciate it!
– Thank you, Jess- Team Bensons
Excellent customer service from start…
Excellent customer service from start to finish. The manager, Mo, who assisted us had very impressive product knowledge, nothing was too much trouble and on our second visit we purchased the bed that ticked all our boxes. Mo is a credit to Bensons and it was due to his professionalism and courtesy that we decided to buy from Bensons.
December 4, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you received excellent customer service and found our product knowledge impressive. It's great to know that our team's professionalism and courtesy led to your purchase.
– Thank you, Jess- Team Bensons
Dealt with a helpful assistant on my…
Dealt with a helpful assistant on my visit to Bensons Beds.
November 24, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for sharing your experience David! We're thrilled to hear our team made your visit to Bensons Beds helpful and enjoyable. Your feedback means a lot to us and keeps us motivated to deliver great service every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Reply from Bensons For Beds - Lancaster122
Thank you for sharing your feedback! We’re so pleased to hear that our team member was both knowledgeable and helpful – that’s exactly what we aim for every time. 💜
Thank you for your positive review – Lauryn at Customer Care
Brilliant staff!
Deb and moe made it a very easy to choose what was right for me. Didn’t feel pressured at all to get a particular item. They ensured I was completely happy with everything purchase each step of the way
November 1, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
Thank you for sharing your feedback. We’re delighted to hear that Deb and Moe made the process smooth and ensured you felt comfortable with your choices. It’s great to know they took the time to make sure you were completely happy at every step.
Thank you for your positive review – Lauryn at Customer Care 💜
Mo was extremely helpful in assisting…
Mo was extremely helpful in assisting us with our choice of bed
November 1, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our team was helpful in assisting you with your bed selection. Thank you for sharing your positive experience with us,
Megan at Customer Care
Lancaster
Local store to try out the mattress, delivery as agreed and great attitude from staff.
October 1, 2025
Reply from Bensons For Beds - Lancaster122
We appreciate you taking the time to share your feedback! We're so glad to hear you had a great experience with our staff and delivery service.
Looking forward to welcoming you back again soon,
Megan at Customer Care
Great customer service
Mo was extremely helpful, great experience buying a bed. Would highly recommend
October 29, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you had a great experience buying a bed, and that Mo was so helpful! We appreciate your recommendation and feedback,
Megan at Customer Care
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.