Very helpful staff left us to look around at the furniture we need then helped us with any questions we had the lady was very nice and pleasant and quickly served us we need a new bed and will be back... See more
Company replied
Location
Switch locationUnit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE Morecambe, Lancashire, GB
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See what reviewers are saying
Tara explained fully all options to us & left my wife & I to look around the store. Because my wife was slow to make her mind up, it took us ages & when we eventually made our choice Tara patiently... See more
Company replied
Great in store staff. Friendly, knowledgeable which made the decision on which mattress to choose easy. The delivery was within the time slot and the delivery men took great care when removing and in... See more
Company replied
Lancaster Bensons for beds was a really warm and informative visit. We were taken care of by their manager Carl, he knew every little detail and understood our comfort really well. He was professional... See more
Company replied
Company details
About Bensons For Beds - Lancaster122
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit D Sunnycliffe Retail Park, Mellishaw Lane, LA3 3FE, Morecambe, Lancashire, United Kingdom
- 1524389334
4.9
Excellent
307 reviews
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Great service
Went into buy a mattress didn’t have a clue what I was looking for. The sales assistant TARA was absolutely amazing and showed all the options before selling me the perfect mattress.
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're glad you enjoyed your experience. It's wonderful to hear that our sales assistant was so helpful in guiding you to the perfect mattress. We appreciate your positive feedback!
– Lauryn at Customer Care 💜
The manager Mo was very helpful
The manager Mo was very helpful, advising us and providing information without being pushy. We have now bought a mattress so all's well.......
October 18, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that the information provided was helpful and that you found the right mattress. Thank you for sharing your positive experience; we appreciate it.
We hope to welcome you back soon,
Megan at Customer Care
Great …
Very helpful and knowledgeable lady provided me with all the information I needed when buying a new mattress
October 8, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that the information we provided was helpful and made your mattress buying experience a positive one. Thank you for your review – Lauryn at Customer Care 💜
Amazing service
Amazing service! The Manager at the Lancaster store was so helpful in helping making a choice of which mattress. Showing us different types and price ranges. Settled on a fabulous mattress in the 25% offer. Thank you
October 7, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you had such a positive experience at our Lancaster store. It's great to know the manager was helpful in guiding you to the perfect mattress during the sale. Thank you for your feedback, Megan at Customer Care🙌
Mo was very knowledgeable & helpful
October 6, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for your feedback! We’re glad Mo was knowledgeable and helpful.
Thank you,
Megan at Customer Care
Amazing customer Service
Tara was so friendly and helpful. She didn't push us at all just listened to our needs and advised based on that. Nothing was too much trouble. We would definitely recommend!
September 29, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our team member was so helpful and attentive to your needs. We appreciate your recommendation and are glad you enjoyed your experience with us!
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Lancaster122
We appreciate you letting us know our store staff was helpful and provided excellent service and advice. We're so glad you had a positive experience!
Thank you,
Megan at Customer Care
Sales assistant Debra was very helpful …
Sales assistant Debra was very helpful and provided us with different options so that we were able to make the right choice in decision making in a mattress that is what we need.
September 17, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that the sales assistant was helpful and provided you with suitable options. We appreciate you taking the time to share your positive experience.
Thank you,
Lauryn at Customer Care.
I was kept informed all the way through…
I was kept informed all the way through the transaction and delivery.
September 16, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you were kept informed about your transaction and delivery. Thank you for sharing your positive experience with us.
Thank you,
Lauryn at Customer Care.
Reply from Bensons For Beds - Lancaster122
Thank you for your kind words! We're so glad our staff was able to provide helpful service and that our delivery met your expectations. We appreciate your support!
Helpful staff that don't pester you.
The staff didn't harass us, we was told to look at our leisure and if we needed assistance to reach out to one of them. When we decided what we wanted to buy, we dealt with Mo the manager. He was very helpful and polite, making our experience a pleasant one.
September 6, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that you had a pleasant experience. It's great to know that our team was helpful and polite while assisting you with your purchase. Thank you for sharing your positive feedback!
Take care,
Megan at Customer Care
Really helpful Manager at Lancaster#
Really helpful Manager at Morecambe Branch called Mo.
He couldn't have been more helpful, patient and caring.
A joy to speak with.
Excellent Service
August 14, 2025
Reply from Bensons For Beds - Lancaster122
We're so happy to hear about the excellent support you received at our Morecambe branch. It's great to know that our team made your experience so positive. Thank you, Megan at Customer Care
I called the Morecambe store today to…
I called the Morecambe store today to ask a question about the screws that attach a headboard to the divan base.
I rang a couple of time but no answer.
A few minutes later a polite young man called Sid called me back and apologised he had been unable to answer as he was on his own.
He said how can I help you?
I explained that we had purchased all our beds from Bensons over the years but we had misplaced the 4 x screws that secure it.
I was going to purchase these on line and wanted to check if they were M8 threads as standard.
He said yes they are but he said don’t purchase any we have a lot of spares here which you can have.
I have to say that generally the customer experience is really going down hill in retail with most of the large companies more interested in pointing out where you are wrong instead of trying to make the experience better for the customer.
All I will say here is “Well done Sid” you made my experience with Bensons for Beds positive. I hope other retailers would follow suit.
We will return to Bensons not just for the purchase of new beds but also because of the customer experience you gave me today.
Thank you.
September 5, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your experience with us. We're happy to hear that a team member was able to help you with the screws for your headboard. It's great to know that the service you received made your experience positive, and we'll be sure to share your kind words. Thank you for your feedback, and we look forward to seeing you again, Megan at Customer Care
Very helpful and knowledgeable…
Very helpful and knowledgeable personnel. We were able to try out many different options in the store.
August 30, 2025
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your experience. We are happy to hear that our personnel were helpful and knowledgeable, and that you were able to try many options!
Thank you so much for your kind words,
Megan at Customer Care
shout out to Mo our overall experience…
shout out to Mo our overall experience was great and his service was on point, didn’t feel pressurised at all however he let us know he’s there when we needed it.
September 2, 2025
Unprompted review
Reply from Bensons For Beds - Lancaster122
We appreciate you sharing your positive experience! We are so glad to hear that our team member provided excellent service without pressure and was available when needed.
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Lancaster122
We're glad the person you spoke with was so helpful and knowledgeable! We appreciate your positive feedback very much.
Take care,
Megan at Customer Care
Excellent service from Mo
Excellent service from Mo
Couldn't help us enough
Very informative
August 30, 2025
Reply from Bensons For Beds - Lancaster122
We appreciate you taking the time to share your feedback. We are happy to hear that our service was helpful and informative for you.
Take care,
Megan at Customer Care
Mo from Lancaster
Sales manager Mo helped massively with choosing the right mattress as were unsure what we actually needed/wanted.
He wasn't pushy at all, gave us plenty of time to think about it and kept us informed of the most recent offers.
He explained everything about the mattress we wanted as he had recently visited the makers factory and had the pictures on his phone so he could explain the production process from start to finish.
Mo,s service was excellent.
August 28, 2025
Reply from Bensons For Beds - Lancaster122
We're happy to hear that our sales team helped you choose the right mattress and kept you informed of offers. We appreciate that their detailed explanation of the production process enhanced your experience. Thank you for your excellent feedback, Megan at Customer Care
Good experience
Good experience. Sales assistant and manager were very helpful.
Thank you.
August 27, 2025
Reply from Bensons For Beds - Lancaster122
We appreciate your positive feedback! We are happy to hear that our sales assistant and manager were helpful to you. Thank you for your support, Megan at Customer Care
Excellent customer advisor
Large range of beds to suit all requirements. Paul did not pressurise us at all and was patient and helpful in guiding us to choose the mattress which we hope will be the right one for the both of us.
August 24, 2025
Reply from Bensons For Beds - Lancaster122
Thank you for your kind words! We are thrilled to hear that you had a positive experience with our selection of beds and our attentive staff. We hope that you enjoy your new mattress and please don't hesitate to reach out if you need anything else. Happy sleeping! 😴
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