Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... See more
Company replied
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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See what reviewers are saying
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... See more
Company replied
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... See more
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
Company replied
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
527 reviews
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Easy and quick delivery of bed…
Easy and quick delivery of bed purchased. Delivery staff polite and on time.
February 20, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that your bed was delivered quickly and easily. Our delivery team strives to be both polite and punctual. Thank you, Megan at Customer Care
The lady that looked after us was…
The lady that looked after us was amazing. Friendly, knowledgeable and an asset to the team
May 6, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that you had such a positive experience! We appreciate your kind words regarding our team member's friendliness and knowledge. Thank you, Megan at Customer Care
Craig the sales guy was really good
Craig the sales guy was really good. He asked if I needed help, when I said that I was just looking he left me alone until I asked for his help.
Craig was knowledgeable and I appreciated that he knew what he was talking about, which I really appreciated. I had a good experience of Benson for Beds. I wasn't even shown the most expensive mattress to buy as I had been elsewhere.
May 7, 2025
Reply from Bensons For Beds - Leeds673
Thank you for sharing your positive experience at Benson for Beds! We're thrilled to hear that Craig provided excellent service by respecting your browsing time and offering helpful expertise. We pride ourselves on offering a wide range of quality mattresses at affordable prices. We look forward to serving you again in the future!
We had a lovely experience
We had a lovely experience, Zain was a breath of fresh air, so helpful, friendly and knowledgable.
May 8, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We're so happy to hear that Zain provided exceptional service and made your experience with us a pleasant one. We'll be sure to pass along your praise to him. #CustomerSatisfaction #GoingAboveAndBeyond
Patient, Knowledgeable and Helpful
We came into the store with my elderly mum. We probably spent nearly 2 hours choosing a new mattress for Mum. Lena couldn't have been more patient; she was knowledgeable but not pushy and helped to guide my mother to an appropriate mattress for her needs. She measured the divan base to ensure it was the correct height, so that Mum could place her feet safely on the ground. We then bought a headboard, and Lena was attentive and kind throughout the process. Mum is looking forward to the delivery of her new bed. Thank you, Lena!
April 29, 2025
Unprompted review
Reply from Bensons For Beds - Leeds673
Thank you for taking the time to leave such a wonderful review! We are so happy to hear that Lena provided top-notch customer service and helped your mom find the perfect mattress. Our team is dedicated to making sure every customer has a comfortable and enjoyable shopping experience. Thank you for choosing us for your mattress needs. We can't wait for your mom to receive her new bed!
Sleep well,
Team Bensons💜
I had a very good shopping experience……
I had a very good shopping experience… very friendly, helpful and knowledgable staff member, quick and easy.. job done!!
April 28, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your wonderful review LIz! We strive to provide exceptional service and are thrilled to hear that you had a great shopping experience with our knowledgeable and friendly staff. We appreciate your support and look forward to seeing you again soon!
Take care, Team Bensons💜
There is a lot of choice in beds.
The sales girl wasn’t pushy, she left my husband & I until we decided which b d we wanted to buy .
April 22, 2025
Reply from Bensons For Beds - Leeds673
We're so glad you had a positive experience with us! Our team strives to provide excellent service without being pushy. Thank you for choosing our business for your purchase. - Team Bensons 💜
Kelly was very helpful and…
Kelly was very helpful and knowledgeable without being pushy
April 16, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your kind words, we strive to provide helpful and knowledgeable service without being pushy. We're so glad Kelly could assist you! #customerfirst #excellentcare
Reply from Bensons For Beds - Leeds673
Thank you for your kind feedback! We strive to provide informative and helpful experiences for our customers. We appreciate your support!
Recently purchased a new bed from the…
Recently purchased a new bed from the Birstall Branch and had a great experience. All the staff were friendly and helpful aspecially Mo who helped us through the process to ensure we were informed about the different mattress types before purchasing thank you.
March 25, 2025
Reply from Bensons For Beds - Leeds673
We appreciate your positive feedback regarding your recent bed purchase from our Birstall branch. We're happy to hear that our friendly staff were helpful and ensured you were well-informed about our mattress options. Thank you, Megan at Customer Care
The female member of staff who dealt…
The female member of staff who dealt with my order was very efficient and helpful and took the time to guide me through my purchase. We had a few giggles also.
March 20, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that a staff member provided efficient and helpful service during your purchase. We appreciate you mentioning the positive experience and guidance you received. Thank you, Megan at Customer Care
Great customer service
Craig was great in guiding us through the options and ensuring we chose the right bed for our needs.. thank you
March 19, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that you feel guided through the options to choose the right bed for your needs. Thank you for taking the time to share your experience with us, Megan at Customer Care
Zain was extremely helpful and…
Zain was extremely helpful and friendly. He showed us all ranges so we could decide what was best for us.great salesman.
March 16, 2025
Reply from Bensons For Beds - Leeds673
We appreciate your positive feedback! We are so glad to hear that our sales team member was helpful and showed you all the options. Thank you for choosing us, Megan at Customer Care
Extremely helpful but not did not take…
Extremely helpful but not did not take over. He explained the kind of features we should be thinking about and then allowed us time to do that. I have bought a number of beds from Benson's and would go anywhere else.
March 3, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that our team was helpful without being overbearing! It's great to know that you appreciate the features we offer. Thank you for your continued loyalty, Megan at Customer Care
We have finally found our dream…
We have finally found our dream mattress , as struggling for a while to buy one . Decided for a super king size and it s amazing,comfy and offers a lot of space . Advisor Lena was very helpful and took her time with us , provided all details needed,did the test with us to show pressure points and helped us to find what we needed as couldn’t decide what’s best for my bad back . Tho its not a cheap mattress,quality makes a huge difference,so thank you very much for help and tips and gifts as well ,as they have offered a discount and maintenance spray and as well 2 free protection for our mattress. 🙌
March 9, 2025
Reply from Bensons For Beds - Leeds673
We're happy you found your dream mattress! It's great to know the super king size is comfy and spacious. We appreciate that our advisor was helpful and that the pressure point test assisted in your decision for your back. We're glad the quality makes a difference and you enjoyed the gifts. Thanks for your feedback, Megan at Customer care
What made our experience great was the excellent customer service!…
What made our experience great was the salesman - Mo! No pressure, lots of good advice, and altogether lovely! Ordered 2 single divan beds for our grandkids and although they haven't arrived yet we are sure they'll be perfect.
March 3, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that you had such a positive experience with our team member! We appreciate your kind words and are confident your grandkids will love their new beds. Thanks for your order, Megan at Customer Care
Reply from Bensons For Beds - Leeds673
We're glad you found our team friendly, helpful, and not too pushy. Thanks for your feedback; we appreciate it! Take care, Megan at Customer Care.
Very knowledgeable about the products
Very knowledgeable about the products, extremely friendly and couldn’t do enough for us
March 4, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that you found our team knowledgeable and friendly. It's great to know we could provide excellent support during your visit! Take care, Megan at Customer Care
Excellent independent advice & service
Kelly, who served, advised and looked after us during the whole process was excellent.
We came away verry happy with the advice and the choice we made.
February 23, 2025
Reply from Bensons For Beds - Leeds673
We appreciate your kind feedback! We're happy to hear that you were well-advised and are pleased with your choice. It's great to know that our service met your needs. Take care, Megan at Customer Care
Friendly and helpful staff with…
Friendly and helpful staff with sufficient knowledge.
February 25, 2025
Reply from Bensons For Beds - Leeds673
We appreciate your feedback! We're happy our staff was friendly, helpful, and knowledgeable. Thank you for choosing us, Megan at Customer Care
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