Staff member that helped us wasn’t pushing, answered any questions we had, had a laugh and a joke with our children along with a few other staff members. Would highly recommend this store and staff me... See more
Company replied
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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See what reviewers are saying
We had a really positive experience with Sonya at that Birstall branch. She helped us find the right bed and mattress combination for our new loft conversion. Delivery was also very straightforward... See more
Company replied
Staff were welcoming without being pushy. Asked what we were looking for and listened to our needs, then showed us exactly what we were thinking of..... the staff member (Craig) explained everything... See more
Sales person was very good. Showed us all the products and made recommendations based on the Smart Bed results. She explained the options available and processed our order quickly and efficiently.
Company replied
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
527 reviews
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Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We are thrilled that you had such a positive experience with our service. Your satisfaction is our top priority and we look forward to continuing to provide excellent service for all your needs.
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We are thrilled to hear that our services were informative and helpful for you. We strive to provide the best experience for our customers and we are glad we could assist you. We look forward to seeing you in the future, Megan at Customer Care
The whole team in the Birstall store…
The whole team in the Birstall store were very helpful and accommodating whilst we chose our item.
I’d like to mention Kelly and Jane in particular, thank you both 😊
August 4, 2025
Reply from Bensons For Beds - Leeds673
Thank YOU for choosing our Birstall store and for your kind words! We're thrilled that Kelly and Jane provided such exceptional service. We appreciate your business and hope to see you again soon! 😊
Great experience
We visited the store at Birstall and was helped by Kelly. She was lovely - really helpful and knowledgable. Can’t wait for the bed and furniture to arrive!
August 3, 2025
Reply from Bensons For Beds - Leeds673
Thank you for the kind words, we are happy to hear that Kelly was able to provide you with excellent service. We can't wait for you to receive your new bed and furniture as well! Thank you for choosing our store. Megan at Customer Care
all members of staff were very polite…
all members of staff were very polite welcoming and wasn't pressuring me in to anything, their knowledge of the products they stock and supply was excellent.
i have been kept updated through out my purchase this is the second time i have used Bensons and i will again when i have the need to replace a bed . Thank you to all the staff members you made my purchase very pleasant
July 31, 2025
Reply from Bensons For Beds - Leeds673
Thank you so much for your kind words! We are glad to hear that our staff's knowledge and friendly approach made your purchasing experience a pleasant one. We appreciate your continued support and look forward to helping you again in the future. Sweet dreams on your new bed!
Very helpful staff
I needed extra firm mattress for my back support, the guy at Leeds store made it easy for me to choose the right mattress. It was very helpful information he shared it made easy for me to understand what I needed.
Delivery guys were also very helpful and respectful I really appreciate their help thank you guys
July 23, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We're so happy to hear that our Leeds store team was able to help you find the perfect extra firm mattress for your back support. Our delivery team works hard to ensure a smooth and respectful experience for our customers. We truly appreciate your business and hope you enjoy your new mattress, Megan at Customer Care
Reply from Bensons For Beds - Leeds673
Thank you for your kind words! We strive to provide exceptional customer service and it's wonderful to hear it was just that for you. We appreciate you choosing our business and hope to see you again soon, Megan at Customer Care
Reply from Bensons For Beds - Leeds673
Thank you so much for your kind words! Our team takes great pride in providing excellent customer service. We're glad you had a wonderful experience with us, Megan at Customer Care
Excellent all around service
From entering the store, the staff collectively were enthusiastic and keen to help.
We wanted a Quick Look and soon found what we were after.
Mo then did the rest, he was really great, an asset to the company.
July 16, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your positive feedback! We take pride in our enthusiastic and helpful staff, and we're glad that Mo exceeded your expectations. We'll make sure to pass on your kind words to him. Thank you for choosing our company, Megan at Customer Care
Fantastic service & multi tasking at its best
The lady that served me was lone working and she was putting an order on for another customer. She didn’t leave me to wait, she served us both at the same time. She was the epitome of professional, friendly and efficient. A third set of customers came in and she ensured they were looked after too. I bought an Emma mattress which I was able to take away on the day, the sales assistant even offered to take it out to my car despite how busy she was. Fabulous customer service.
July 18, 2025
Reply from Bensons For Beds - Leeds673
Thank you so much for taking the time to leave this amazing review! Our employee's dedication to providing exceptional customer service is truly commendable. We are so glad that you had such a positive experience and hope you enjoy your new Emma mattress. We appreciate your support and hope to see you again soon, Megan at Customer Care
Bensons ‘definitely’ for beds.
Great service and reasonably priced. Would buy again and recommend.
April 11, 2025
Reply from Bensons For Beds - Leeds673
Thank you for your positive feedback! We are delighted to hear that you were satisfied with our service and pricing. Thank you for choosing us and recommending us to others. We look forward to seeing you again in the future, Megan at Customer Care
Great friendly staff
Great friendly staff, no pressure to buy, Good range of beds and matrresses to try .
July 6, 2025
Reply from Bensons For Beds - Leeds673
Thank you so much for your kind words! We are thrilled to hear that you had a positive experience with our staff and selection. We strive to provide a stress-free shopping experience for our customers. We hope to see you again soon, Megan at Customer Care
Mattress delayed a further 3 months after initial 3 month delivery promise
We ordered a new mattress in April 25 for delivery in July 25. In May we had an email telling us our order was on track for delivery as scheduled (14/7/25).
On Monday this week 30/6/25,14 days before delivery, I received an email reminding me to pay the outstanding balance. Later that day I received a telephone call asking me to pay the outstanding balance followed by a couple of emails, asking for the outstanding balance, which we then paid the following day (1/7/25).
Today (4/7/25), I received an email saying the delivery date had been updated to early OCTOBER! I then rang the customer services team who were very apologetic and said they would tell for the store to arrange a full refund and the store would call me back within the next hour.
Three hours later (15:35) I called the store and was told the manager was at lunch and would call me back when he returned. He called me back at 17:06, to say he'd had no message to call me earlier from the customer services team. However he said he could organise a refund but not until the following day. He has promised to do this and will call me with the refund details. We'll see what happens!
I am extremely annoyed particularly after being badgered for full payment 3 days before the order was delayed by 3 months. Whilst the customer services team and everyone I've spoken to have been very apologetic, they have also so far been ineffective at actually doing anything to refund my order.
July 4, 2025
Unprompted review
Reply from Bensons For Beds - Leeds673
We regret to hear about the delay with your order and apologise for the inconveniences. We can see that this has now been refunded back to you. We'll look into why the process was not as smooth as it should have been. We appreciate you bringing this to our attention.
Thank you,
Megan at Bensons for Beds Customer Care Team.
Great sale
Kelly was helpful from the moment we entered the store. She listened to the things we said and offered multiple options which ultimately found us what we wanted
June 11, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that we were able to provide you with such a positive experience! It's great to know that our team was able to assist you in finding exactly what you wanted. Thanks for your feedback, it means the world to us, Megan at Customer Care.
Lots of choice at a competitive price
Lots of choice at a competitive price. Staff very helpful and efficient without being intrusive.
June 8, 2025
Reply from Bensons For Beds - Leeds673
We appreciate you sharing your feedback Neil! We're glad you found a wide selection at a great price and that our team was helpful and efficient. Take care, Megan at Customer Care
Zain was very helpful made the purchase…
Zain was very helpful made the purchase nice and easy
June 3, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that your purchase was nice and easy, and that our team member was very helpful. We appreciate your positive feedback, Megan at Customer care
Friendly helpful it's the second time…
Friendly helpful it's the second time we have been served by Zain both times have been a stress free pleasant experience. Xxx
June 2, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that your experiences have been stress-free and pleasant. We appreciate your positive feedback and are glad that you enjoyed your time with us. Take care, Megan at Customer Care
Helpful staff
Lena are sleep expert was very helpful didn't feel rushed and she explained the difference between the mattresses I was looking at I didn't feel pressured
May 27, 2025
Reply from Bensons For Beds - Leeds673
We're happy to hear that our sleep expert was so helpful! It's great to know that you felt comfortable and well-informed during your mattress selection. Thank you for your positive feedback Diane, Megan at Customer care
From start to finish The lovely man…
From start to finish The lovely man helped me choose the right bed for me. was very welcoming and very understanding of what I was looking for
May 22, 2025
Reply from Bensons For Beds - Leeds673
We're so happy to hear that our team member helped you find the perfect bed! We appreciate your kind words and are grateful for your business. Take care, Megan at Customer care
Reply from Bensons For Beds - Leeds673
We're happy to hear that you had a great experience. We appreciate your positive feedback regarding our customer service. Take care, Megan at Customer Care
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