Great company to do business with very helpful and listened to my sleep problems and recommended a mattress which seemed appropriate at the time, but unfortunately i ended up with pain in my joints. T... See more
Location
Switch locationUnit 8a Birstall Shopping Park, Birstall, WF17 9DT Leeds, Yorkshire, GB
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See what reviewers are saying
Generally a brilliant, seamless experience. The delivery drivers were great, very friendly and helpful. The store assistant we dealt with was also great and helpful, however when we initially walked i... See more
Company replied
Great staff in store, listened to my needs and recommended sleep test mattress machine. Kept recommend mattress to my budget. Fast efficient service. Delivery driver confirmed date and time the day be... See more
Company replied
Excellent service & delighted with my new bed. From ordering in the showroom to delivery the service was brilliant, took all the stress out of recycling my old bed & mattress and assembling the new be... See more
Company details
About Bensons For Beds - Leeds673
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 8a Birstall Shopping Park, Birstall, WF17 9DT, Leeds, Yorkshire, United Kingdom
- 1924422381
4.8
Excellent
564 reviews
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Reply from Bensons For Beds - Leeds673
Ms CG,
We appreciate you sharing that our team was friendly, personable, and helpful! Thank you for your positive feedback; it means a lot to us.
Team Bensons
Lena at the birstall j27 branch was…
Lena at the birstall j27 branch was very helpful and enthusiastic with helping us with our order .
March 3, 2026
Reply from Bensons For Beds - Leeds673
Claire Fryer,
We appreciate you taking the time to share your positive experience. We're so glad to hear that our team member was helpful and enthusiastic with your order.
Team Bensons
I was treated exceptionally well by Lena.
I was treated exceptionally well in the store and I only shop at Bensons for all my beds and mattresses for the last 20 years.
February 26, 2026
Reply from Bensons For Beds - Leeds673
Thank you so much for your wonderful feedback — it’s truly lovely to hear you were treated exceptionally well in store. We’re especially grateful for your loyalty over the past 20 years, choosing Bensons for all your beds and mattresses. Your continued trust means so much to us.
Megan at Customer Car
Rocky start but all good in the end!
Ordered a TV bed frame and the staff at the Birstall site were lovely and welcoming! Initial delivery was disappointing, the TV wasn’t with the bed and one of the charger ports wasn’t working. Had the lovely Ryan and Kelvin delivering the TV today and they spent the time to take a look at the charger issue and even noticed the frame wasn’t fixed properly! They were so lovely and courteous of my issues and fixed the problems instantly! Such good service and lovely guys! Could not recommend these guys enough, such lovely drivers and was really happy with their assistance and service!
March 4, 2026
Unprompted review
Reply from Bensons For Beds - Leeds673
Kelly Anne,
We're happy to hear that the team at the Birstall site were welcoming! We appreciate you sharing your initial delivery experience and are so glad that Ryan and Kelvin resolved the issues. It's great to know they were courteous and helpful. Thank you for the positive feedback!
Team Bensons
Reply from Bensons For Beds - Leeds673
Mark,
We appreciate your continued support and are glad our service met your expectations again! Thank you for your positive feedback.
Team Bensons
Fabulous customer service from the…
Fabulous customer service from the store assistant to the delivery guys.. Thankyou
February 26, 2026
Reply from Bensons For Beds - Leeds673
Debbie Surtees,
We appreciate your feedback! We're so pleased to hear you received fabulous customer service from our store assistant to our delivery team.
Team Bensons
Good all round communication
Good all round communication
Not pushy in the sales room , help choosing the right mattress
Able to pick the delivery date that suited us
Excellent communication again withe delivery guys
Would definitely recommend
February 26, 2026
Reply from Bensons For Beds - Leeds673
Anne Wilkinson,
We're happy to hear that you experienced good communication throughout! It's great to know that you felt supported in choosing the right mattress and that the delivery was convenient. We appreciate your recommendation!
Team Bensons
Helpful and knowledgeable staff.
We were impressed by the helpful way we were dealt with from our arrival at the showroom until we left having made our purchase. Of particular note was the care that was taken by the member of staff who attended to us. They were thorough without being pushy.
February 24, 2026
Reply from Bensons For Beds - Leeds673
We're happy to hear you were impressed with the helpful service from the moment you arrived until you made your purchase. It's great to know the staff member was thorough without being pushy.
Until next time, take care,
Megan at Customer Care
From entering the shop we were made to…
From entering the shop we were made to feel like we could have a browse without being pressured.
When we'd.had chance to make a choice Craig the sales advisor talked us through the options and helped us make an informed choice.
1 of the items was on a 12 week lead time so he discounted another item to the same price. Very helpful, and we were able to make 2 purchases in very little time.
February 21, 2026
Reply from Bensons For Beds - Leeds673
We're glad you enjoyed your shopping experience. It's great to hear that our sales advisor was helpful in guiding you through the selection process and that you were able to make your purchases quickly. We appreciate your positive feedback!
Stewart - Team Bensons
Great service in store & delivery
Great service in store & delivery. Kept well informed and all ran smoothly ☺️
February 19, 2026
Reply from Bensons For Beds - Leeds673
We appreciate you taking the time to share your feedback! We're so happy to hear that you had great service and that everything ran smoothly.
Stewart - Team Bensons
Reply from Bensons For Beds - Leeds673
We appreciate you sharing that you received excellent customer-focused service. We are so happy to hear this.
Stewart - Team Bensons
Bensons are a must for beds
Really great from service from start to finish. Delivery team installed the bed, very Professional, gave a full demonstration of how to operate the bed, cleaned away all packaging, highly recommended 👍
February 16, 2026
Reply from Bensons For Beds - Leeds673
We're happy to hear you received great service from start to finish! It's great the delivery team were professional, installed the bed, gave a demonstration, and cleaned up. Thank you for your positive review – Lauryn at Customer Care 💜
Was served by Craig great salesperson…
Was served by Craig great salesperson good fun and not pushy unlike the rude one in dreams thanks
February 19, 2026
Reply from Bensons For Beds - Leeds673
We're happy to hear that you had a great experience with our salesperson! We appreciate your positive feedback and are glad you found them helpful and fun.
everyone from sales person to delivery…
everyone from sales person to delivery men were all very helpful kowwledgeable and efficient.So far the produuct has lived up to expectations and fullfilled promises made
February 12, 2026
Reply from Bensons For Beds - Leeds673
We're happy to hear that our team was helpful, knowledgeable, and efficient! We appreciate your positive feedback and are glad the product has met your expectations. Thank you for your review - Lauryn at Customer Care.
Great service by Craig at birstall
Great service by Craig at the birstall store and love the new bed.
February 16, 2026
Reply from Bensons For Beds - Leeds673
We're so happy to hear about the great service you received at the store and that you love the new bed. Thank you for your positive review – Lauryn at Customer Care 💜
We dealt will Kelly in Birstall and she…
We dealt will Kelly in Birstall and she was amazing, really understood what we were looking for and was very helpful. The whole process was quick and easy.
February 12, 2026
Reply from Bensons For Beds - Leeds673
We appreciate you sharing your experience. We're happy to hear that our team member in Birstall understood what you were looking for and was very helpful. We're glad the process was quick and easy!
Mo was very professional
Mo was very professional, helpful and made the experience very pleasant.
February 13, 2026
Reply from Bensons For Beds - Leeds673
We appreciate you sharing that the experience was pleasant and that our staff was professional and helpful. Thank you,
Megan at Customer Care
great service
Staff in the Birstall location are very helpful, knowledgeable and friendly. Fell sure I have made the right choice for me
February 7, 2026
Reply from Bensons For Beds - Leeds673
We appreciate your kind words about our Birstall team! We're so glad to hear that they were helpful and knowledgeable, ensuring you felt confident in your choice.
We arrive at the showroom 1 hour before…
We arrive at the showroom 1 hour before closing on the last day of the sale and still got great customer service
January 13, 2026
Reply from Bensons For Beds - Leeds673
We're happy to hear that you had a great customer service experience even arriving close to closing time. Thank you for sharing your positive feedback with us!
Very helpful and knowledgeable
Very helpful and knowledgeable. Zain was a pleasure to meet and deal with.
Thank you for everything
February 7, 2026
Reply from Bensons For Beds - Leeds673
We're so happy to hear that you found our team to be helpful and knowledgeable! We appreciate you taking the time to share your positive experience.
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