The help and guidance we received over choosing our new mattress was excellent. Karen at Bensons Fosse Park was very helpful. The two delivery men were quick and efficient. Would recommend this compan... See more
Company replied
Location
Switch locationUnit B1 Fosse Park South, Everard Way, LE19 1UT Narborough Leicester, Leicestershire, GB
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We now bought a bed and sofa bed from Bensons and each time the advice and guidance from the staff in the Leicester branch has been excellent. They take the time to understand your requirements and do... See more
Company replied
We were greeted upon entry and asked if we required help. We discussed our bed requirements with Karen and she talked us through a number of options and we were given time to test several beds. Nothin... See more
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I telephoned Bensons LEICESTER an the male member of staff I spoke to was brilliant. I wanted an ottoman base as soon as possible after being let down by another bed company he sorted it for me and th... See more
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Company details
About Bensons For Beds - Leicester
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit B1 Fosse Park South, Everard Way, LE19 1UT, Narborough Leicester, Leicestershire, United Kingdom
4.8
Excellent
189 reviews
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Jayne
Jayne, the sleep expert, was friendly, efficient and extremely helpful throughout the visit to Bensons For Beds. She made sure that the product we were interested in met our needs fully, presenting alternatives and generally ensuring that we were happy.
March 30, 2026
Reply from Bensons For Beds - Leicester
Thank you for the lovely feedback! We’re delighted Jayne made your visit so positive — friendly, efficient, and truly focused on finding the right fit for you. We’ll be sure to pass on your kind words,
Megan | Customer Care Specialist🛏️✨
Would highly recommend Bensons
Excellent service from ordering in store to delivery, amazing customer service.
March 12, 2026
Reply from Bensons For Beds - Leicester
Thank you so much for your lovely feedback Vanessa! We’re thrilled to hear you had excellent service from start to finish. If there’s anything else we can help with, just let me know,
Megan at Customer Care
Highly recommended
Very good staff in the store, they provided good guidance for my requirements. Good value and I would recommend them to others. Delivery was on time and they also provided a great service, we were well looked after.
March 11, 2026
Reply from Bensons For Beds - Leicester
Thank you so much! We’re delighted to hear our store staff gave you great guidance and helped you find exactly what you needed at good value. It’s wonderful that your delivery arrived on time and that you were well looked after by the team. We really appreciate your recommendation,
Megan at Customer Care💤
Salesman was lovely
Salesman was lovely, he didn’t push me into anything
He was very knowledgeable about all the beds, and showed me what I wanted to look at,
March 14, 2026
Reply from Bensons For Beds - Leicester
Jean Timms ,
We appreciate you taking the time to leave us this feedback. We're so happy to hear that our team member was helpful, informative, and not pushy during your visit.
Team Bensons
refund fraud - I purchsed a mattress in store on…
I purchsed a mattress in store on 02.03.26 and on 11.03.26 called to cancel and ask full refund, delivery was due on 13.03.26. The, awful, no customer skills manager in store said 20% of mattress cost plus 20% of delivery fee will be charged. I find this outrageous. At no time had he emailed the terms and conditions and nor were we sign posted or informed at time of purchase of this policy. The manager started arguing that he had explained all this and pointed out the term ls of purchase in store. I told him to review cctv. I also had 2 other people with me who can confirm my version is correct. He kept arguing. I asked about the complaints process and he said this only applies if your mattress has been delivered. Why don't trading standards do their job?
March 11, 2026
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for sharing your feedback. I’m pleased to confirm that we have now resolved this matter for you. If there’s anything further you need or if you have any additional questions, please feel free to get in touch,
Megan at Customer Care
Delivery was smooth
Delivery was smooth, old mattress removed and new one installed swiftly and without fuss. 2 lads were very polite and helpful.thank you
March 6, 2026
Reply from Bensons For Beds - Leicester
Thank you for your lovely review! We’re so glad to hear delivery was smooth and that your old mattress was removed and the new one installed quickly and without any fuss. The two delivery lads will be pleased to know you found them polite and helpful. Thank you again,
Megan at Customer Care
Delivery was great on time and I was…
Delivery was great on time and I was kept updated at all times
The instructions to assemble the bed where very easy
The bed I purchased was fantastic
I did think the delivery price of £49.99 was a little expensive when I was spending £650.000
But over all I'm a happy customer
March 2, 2026
Reply from Bensons For Beds - Leicester
Mark Blackshaw,
We're glad the delivery was on time, the assembly instructions were easy to follow, and you find the bed fantastic. We appreciate your feedback regarding the delivery price. Overall, we're happy you're a satisfied customer!
Team Bensons
Staff were really helpful and friendly…
Staff were really helpful and friendly and everything was as described
February 26, 2026
Unprompted review
Reply from Bensons For Beds - Leicester
Really appreciate your feedback Penny! Delighted the team looked after you and that everything was exactly as expected.
Megan at Customer Care
Reply from Bensons For Beds - Leicester
Thank you for your lovely review Rebecca! 😊 We’re so pleased to hear everything was efficient and that our staff made such a great impression. Your feedback is truly appreciated,
Megan at Customer Care
Love the bed, installation bad
Love the bed, but installation not great. Had a few issues from day 1.
September 21, 2025
Reply from Bensons For Beds - Leicester
We appreciate your feedback and are sorry the installation wasn't great. We have contacted you to discuss this matter further. Thank you for your review – Lauryn at Customer Care
Excellent customer
The customer service was fantastic. Having this service made my decision to purchase my mattress from Bensons.
Excellent communication regarding delivery date and time. Perfect thankyou
February 8, 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that our customer service and communication regarding delivery influenced your decision to purchase a mattress from us. Thank you for your positive feedback,
Megan at Customer Care
The lady assistant was very good
The lady assistant was very good, very efficient. Listened to what I was asking of her. Showed me a number of beds /mattresses. I picked one but delivery not quick enough. The problem was the mattress. Tried another one which was good. She ordered for me and transaction completed. It would be good if more assistants were like this and not pushing too much. We I think were both satisfied with the conclusion. Would shop there again.
February 6, 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that you found our assistant efficient and helpful in guiding you to the right bed and mattress. We appreciate your feedback regarding delivery times and the balance between assistance and sales pressure. We're glad you were satisfied and would shop with us again.
I found on entering the store a lovely…
I found on entering the store a lovely lady (Jayne) spoke to us and left us to look around but.. when we decided she dealt with us quickly but without the pressure to buy ..
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Leicester
Thank you for your lovely review! We’re so glad Jayne made you feel welcome and gave you the space to browse without any pressure. Delighted she could help you quickly once you were ready. We really appreciate you sharing your experience with us,
Megan at Customer Care
The whole end to end experience from…
The whole end to end experience from browsing in the shop to delivery was fantastic. Bensons have Knowledgeable and patient staff in their shops and the delivery team are fabulous
February 3, 2026
Reply from Bensons For Beds - Leicester
We're so glad to hear that your entire experience, from browsing in the shop to the delivery, was fantastic! It's great to know our staff were knowledgeable and patient, and the delivery team was fabulous.
Seamless experience from start to finish
Seamless experience from start to finish. Knowledgeable service in store. Acceptable lead time. Good quality bed. Delivery guys, Wojciech and Brian were courteous and respectful of our property and offered a professional service, a credit to your business. We are returning customers and highly recommend Bensons For Beds!
February 3, 2026
Unprompted review
Reply from Bensons For Beds - Leicester
We're happy to hear about your seamless experience and the knowledgeable service received in store. We appreciate your positive feedback on the delivery team and the quality of your bed. Thank you for being returning customers and for your recommendation!
Megan at Customer Care💜
Great service front start to finish
Great service front start to finish, they kept us informed all the way about deliveries, after care etc can’t fault the service.
Our bed and mattress is fabulous, we love it. Well done benson Beds - a great company to deal with.
February 6, 2026
Reply from Bensons For Beds - Leicester
We appreciate your wonderful feedback! It's great to hear that you were well-informed throughout the process and that you adore your new bed and mattress. We're so glad you had a great experience.
Brilliant service
The service from the initial search for a bed to the delivery was brilliant . Happy with everything am just enjoying my bed
January 31, 2026
Reply from Bensons For Beds - Leicester
We're so glad to hear the service was brilliant from your initial search to the delivery, and that you are enjoying your new bed! Thanks for your review,
Megan at Customer Care
Pleasant experience.
We were allowed to browse without any pressure whilst all queries were answered with patience by a very pleasant young man. Although we had only intended to have a look we did purchase a bed, this would not have happened had we been harassed.
January 23, 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that you enjoyed your shopping experience with us. We appreciate that you felt comfortable browsing and that our team member was helpful. Thank you for your purchase and the positive feedback!
Very good
Helpful staff and good communication, advice.Delivered on time.
Many thanks
January 23, 2026
Reply from Bensons For Beds - Leicester
We're happy to hear that our staff was helpful and our communication was effective. We appreciate your kind words and thank you very much!
Purchase of Mattress on 22nd January…
Purchase of Mattress on 22nd January 2026.
We were pleased with the friendliness of staff. We were served by Ashley, who was helpful and spent time answering questions, with no pressure to make a hasty decision. The delivery arrived as planned and the delivery men were quick and efficient. All in all we were impressed with Bensons - thank-you.
M r & Mrs Smith, 26 Muston Gardens, LE2 6FX
January 25, 2026
Reply from Bensons For Beds - Leicester
We appreciate your positive feedback regarding your mattress purchase! We're happy to hear that you were pleased with our team's friendliness and their helpfulness. It's great to know the delivery was prompt and efficient. Thank you!
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