Martin was excellent but too good a salesman as we bought a more expensive mattress. He did not pressure just looked after us
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Location
Switch locationUnit 5 Willowbrook Retail Park, Derby Road, LE11 5HG Loughborough, Leicestershire, GB
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See what reviewers are saying
It was a lovely experience shopping at Bensons for Beds in Loughborough. Martin was super helpful and we didn’t feel pushed into purchasing a mattress. Gave us lots of options and we felt we made the... See more
Company replied
From start to finish, the service was excellent. The store staff were attentive, knowledgeable, and happy to answer all of our questions. The ordering and payment process was handled professionally an... See more
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We knew vaguely what type of mattress we wanted. The sales lady was very helpful and patient, showing us different mattresses before we decided. Then showed various divan based and headboards. We orde... See more
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Company details
About Bensons For Beds - Loughborough262
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 5 Willowbrook Retail Park, Derby Road, LE11 5HG, Loughborough, Leicestershire, United Kingdom
- 1509264450
4.8
Excellent
340 reviews
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Great customer service
Great customer service. No pressure selling in the shop. The sales assistant was very helpful answering all our questions and giving useful advice. Communication and delivery all went smoothly and at the times quoted.
October 25, 2024
Very friendly staff
Very friendly staff, very helpful went above and beyond to help me lots of options on offer..
November 13, 2024
Very pleasant
Very pleasant, friendly and helpful staff.
Made shopping for a new bed and mattress extremely easy.
November 10, 2024
The member of staff we dealt with was Mick the manager.
The member of staff we dealt with was very helpful, polite and patient with us as we chose a new mattress. He did not push us but gave us the time to choose. Very happy with the experience.
November 6, 2024
A good experience
Good range of beds to try. Helpful staff with no pressure to purchase.
October 27, 2024
No hard sell
No hard sell, requirements listened to and beds and mattresses recommended in a relaxed way.
October 22, 2024
We met Mick
We walked into your Loughborough store and met Mick we had a long chat to find out our needs he wasn't a pushy guy and he suggested a mattress after a long conversation we went on to try five or six beds including the one he suggested so we had a nice experience ps we bought the mattress he suggested
September 12, 2024
Going the extra mile.
The Manager in the shop at Loughborough was very helpful and I felt he went that extra mile to comply with my request regarding colours as he said he was having some new colour swatches arriving soon. One of the colours was perfect so I would like to personally thank him for his valuable assistance.
September 11, 2024
Everything is bad
August 29, 2024
Commitment to selling the right product
A new team member introduced himself to me. It was his 3rd day. I asked him a question for which he didn't know the answer. He apologised and explained he would need to ask the manager once he was free. The manager then came to assist. The new team member was clearly taking in the information as much as I was. Due to time I had to leave and return another day. This time it was Jeanette who assisted me. She was very thorough. When I explained the need to defer the delivery date she spent time to find a suitable option.
All 3 committed to selling me the right product for me.
August 24, 2024
Very easy to talk to and listen to what…
Very easy to talk to and listen to what I was after
August 18, 2024
First class service
We brought our lady bed from here a few years back and found the staff very helpful, and they went out of their way to ensure we had what we wanted within our budget. We also took out the additional insurance against accidental damage and it's a good job we did. Due to an unforeseen incident the mattress and base were damaged, and although it took a couple of weeks for the visit they quickly sorted out the insurance claim for the full purchase price.
Soooooo we went back to bensons today and again the staff were amazing, friendly, knowledgeable and again did quad they could to ensure we got what we want and it was right for us.
Don't get me wrong or bed wasn't cheap but you do get what you Pay for and we're very happy.
Big thank you to all the staff at Loughborough branch and also for entertaining my kids while we looked around which I'm sure it's not a service they normally offer but it was an amazing help thank you so much!
We have tried other stores in the past, only to get pushy sales people trying to get us to buy any old bed as long as they get their commission, so if you want a refreshing change where the staff care about what you want, get to bensons! :)
August 11, 2024
Unprompted review
Can’t recommend enough!
Mick was great in Loughborough, really pleasant experience picking out our new bed. Can’t recommend enough!
August 1, 2024
we did not feel pressured into buying.
not hassled when we were looking around, but there to help when we wanted information.
July 26, 2024
100% Recommended Right from the walk in off the road
Right from the walk in off the road , I was greeted with a smile and hie can I help .
Led me towards Lee the Boss , who again was very friendly, genuine and was shown a range of mattresses and was asked to try them out and pick the right one for me.
Chose the one I wanted and was taken through the process . Ended up getting Pillows and duvet too.
A real pleasure and an excellent experience .
No pushy salesmen or on your back .
100% recommended and would nit hesitate in referring any of my friends
Thankyou Lee & the Team at Loughborough
July 26, 2024
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