Sales assistant was friendly, helpful and very knowledge and offered 3 options to meet our requirement. (only minor criticism is that we wanted to have a look around the store, but felt having been... See more
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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We are glad we visited the store in Luton to check different brands mattresses. With help from the store assistant we ended up selecting a different mattress to the one we were looking for. But that w... See more
Company replied
ALLROUND NO NONSENSE JUST WHAT I NEEDED SALES EXCELLENT DELIVERY EVEN BETTER (THANK YOU DAVE AND TERRY)
Five stars for Patrycja at the Luton Chaul End branch! She went above and beyond to assist us with our purchase. She listened to our requirements, offered expert guidance on bedroom options, and showe... See more
Company replied
Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.8
Excellent
361 reviews
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Reply from Bensons For Beds - Luton222
We’re so glad you met our helpful team and had a great experience! 💜 Thank you for your positive review - Lauryn at Customer Care
Shopping for a wardrobe
I went to buy a wardrobe for my mother. Our sales assistant, Shameela, was fantastic! We informed shameela of what we wanted: she informed us of the different options available, provided feedback about the quality and longevity of the product based on customer reviews, and calculated bundle deals promptly. Overall, her customer service was brilliant so it’s definitely worth shopping at the luton branch.
January 4, 2026
Reply from Bensons For Beds - Luton222
We’re so glad Shameela gave you fantastic service at our Luton branch – helpful, knowledgeable, and efficient all the way! 💜 Thank you for your positive review - Lauryn at Customer Care
Helpful sales representative
Helpful sales representative, no pressure and a good price
January 6, 2026
Reply from Bensons For Beds - Luton222
Thank you for your feedback Ian! We’re delighted to hear our sales representative was helpful, provided all the information without pressure, and offered a great price. That’s exactly the experience we aim for! 😊
Sleep well,
- Megan at Customer Care!
Reply from Bensons For Beds - Luton222
We're happy to hear that you found our showroom clean and tidy with a great selection. We appreciate your kind words about our sales team!
Megan - Customer Care
All round helpful customer care
All round helpful customer care, sals assistant to the management. Will continue to use the company in the future. Thank you for making things so easy and NOT PUSHY with sales (like other companies do 😡).
January 1, 2026
Reply from Bensons For Beds - Luton222
We appreciate you sharing your experience. We're happy to hear that you received helpful customer care and that our team made things easy without being pushy. Thank you for your positive review – Lauryn at Customer Care 💜
Needed a good mattress for my guest…
Needed a good mattress for my guest house, and was happy to get a good one in store for immediate pickup.
December 29, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you found a great mattress for your guest house with immediate pickup. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Different Options…
Being given the opportunity to try different mattresses in order to select the option that would be best for us. The friendly helpfull advisor ( Shameela) who assisted us without being pushy.
December 27, 2025
Reply from Bensons For Beds - Luton222
We’re delighted you had the chance to try different mattresses and find the perfect fit. It’s wonderful to hear that Shameela provided friendly, helpful support without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Great service and great product
December 29, 2025
Reply from Bensons For Beds - Luton222
We appreciate your kind words! We are so happy you enjoyed our service and product. Thank you for your positive review – Lauryn at Customer Care 💜
Well organised and easy to find what…
Well organised and easy to find what you like, helpful staff and good comms.
August 16, 2025
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback and are so glad our well-organised store and helpful staff made your visit a success!
Thank you, Team Bensons - Jess
Delivered on time
Delivered on time, with a reminder text and call on the day. Everything wa packaged with extra care- bubble and foam so every piece was scratch free and undamaged. The bed looks and feels sturdy and great. Thank you.
December 6, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that the delivery and packaging met your expectations! It's great to know the bed's quality is to your liking. Thank you for your positive feedback.
Luton
Staff is very helpful especially Steve, is always so helpful and listen to customers and gives best advise on the beds and mattresses.
February 11, 2025
Reply from Bensons For Beds - Luton222
Thank you for highlighting Steve’s excellent service. We’re delighted to hear that his knowledge and attentive approach helped you find the right bed and mattress. Your feedback means a lot to us and will be shared with the team. 💜 Thank you for your positive review – Lauryn at Customer Care.
Your assistant was lovely and I…
Your assistant was lovely and I couldn`t fault her helpfulness. You should be very proud of Patrycja
December 3, 2025
Reply from Bensons For Beds - Luton222
We’re delighted to hear the store gave you such a lovely and helpful experience! We’re incredibly proud of our team, and your kind words mean so much. Thank you for your positive review Maria – Lauryn at Customer Care 💜
The customer service is amazing
Patricja was the sleep expert and was extremely helpful in guiding me to the best bed for the best price and picking a mattress that would support my sleeping.
December 4, 2025
Reply from Bensons For Beds - Luton222
We appreciate you sharing your experience. We're happy to hear that our expert was helpful in guiding you to the best bed and mattress to support your sleep.
– Thank you, Jess- Team Bensons
Super helpful knowledgeable staff
We found a frame we wanted, call the local store who had the bed frame on display. We visited and saw the frame and bought it. All very smooth and easy. Stephen was very helpful n
November 26, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you found what you wanted and that your purchase was smooth and easy. We appreciate your positive feedback and are glad that our service was helpful to you.
– Thank you, Jess- Team Bensons
Good customer service
November 29, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you had a positive experience. Thank you for your feedback about our service.
We were allowed to look for ourselves…
We were allowed to look for ourselves first, no pressure, then spoke to the assistant Esha, afterwards. She was polite and helpful. Yes, really impressed.
November 28, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you appreciated the pressure-free environment and found our assistant's help so valuable. We appreciate you sharing your positive experience!
Team Bensons
Great service
The advisor was very welcoming, friendly and helpful!
November 23, 2025
Unprompted review
Reply from Bensons For Beds - Luton222
We’re so pleased to hear our advisor made you feel welcome and provided helpful support! Creating a friendly and stress-free experience is what we aim for every time. 💜
Thank you for your positive review Sham– Lauryn at Customer Care
Amazing staff
Amazing staff, was with aneesa, no pushy sales, showed me what I wanted. Really happy
November 26, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you had such a positive experience with our team! We appreciate your feedback and are glad we met your needs, Megan at Customer Care
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback and are so happy to hear that our staff provided amazing customer care for you.
Hope to see you again soon,
Megan at Customer Care
Helpful Staff and they had the ideal product
The service was prompt and courteous and we were well advised on the product specifications.
October 29, 2025
Reply from Bensons For Beds - Luton222
We appreciate you taking the time to share your experience. We're happy to hear that you received prompt, courteous service and helpful advice.
Come back and visit us anytime!
Megan at Customer Care
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