The staff was welcoming and friendly. Shameela provided a thorough store tour, explained the features of the various beds and mattresses, and answered all our questions. The customer service was outst... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The sales representative in Luton store shameela was amazing.she was very patient with us and answered all our questions and was very reassuring.
Company replied
When browsing for a new bed we were made to feel completely at ease and Esha Ali was truly amazing. She was very knowledgeable and never pressured us into anything. We decided to go ahead w... See more
Company replied
I went in just to browse but walked away with a bargain on a double headboard. Steven was incredibly helpful throughout the process thanks for the great advice, mate. Much appreciated! Much recomme... See more
Company replied
Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.8
Excellent
330 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The sales representative in Luton store…
The sales representative in Luton store shameela was amazing.she was very patient with us and answered all our questions and was very reassuring.
May 25, 2026
Reply from Bensons For Beds - Luton222
We're so pleased you had such a wonderful experience! It's great our team member was patient and reassuring. Thank you for your kind words!
Team Bensons
Good experience
The staff was welcoming and friendly. Shameela provided a thorough store tour, explained the features of the various beds and mattresses, and answered all our questions. The customer service was outstanding.
May 23, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
We're so pleased to hear about your outstanding customer service experience! It's wonderful that our team provided a thorough tour and answered all your questions. Thank you for your kind words.
Team Bensons
A very pleasant experience without the…
A very pleasant experience without the hard sell.
April 21, 2026
Reply from Bensons For Beds - Luton222
We're glad you had a pleasant experience with us. Thank you for your kind words!
Team Bensons - Jess
Bensons For Beds in Bedfordshire.
Very helpful and polite sales person and explained everything fully.
May 15, 2026
Reply from Bensons For Beds - Luton222
We're so pleased our salesperson was helpful and explained everything fully. Thank you!
Team Bensons - Jess
Reply from Bensons For Beds - Luton222
We're so glad you found our delivery great and the bed comfy! We appreciate your kind words.
Team Bensons - Jess
Reply from Bensons For Beds - Luton222
We're glad your delivery was on time and helpful. Thank you!
Team Bensons - Jess
beds
It was a very nice experience for me, and nice to meet lovely people at Benson Beds. We are very happy with our purchases. thanks bemson beds
May 16, 2026
Reply from Bensons For Beds - Luton222
We're so happy to hear you had a very nice experience and enjoyed meeting our lovely team. We appreciate your kind words!
Team Bensons - Jess
The service was exemplary throughout
The service was exemplary throughout. I was very pleasantly surprised! Purchased a mattress for my daughter. She is so comfortable on it she never wants to get out of bed!
May 11, 2026
Reply from Bensons For Beds - Luton222
We are so happy to hear that our service was exemplary and that your daughter is enjoying her new mattress so much! Thank you for sharing your positive experience.
Team Bensons
I went in just to browse but walked…
I went in just to browse but walked away with a bargain on a double headboard.
Steven was incredibly helpful throughout the process thanks for the great advice, mate. Much appreciated!
Much recommended
May 11, 2026
Reply from Bensons For Beds - Luton222
Thanks so much for the great review! We’re delighted Steven could help you find a bargain on your headboard — we’ll be sure to pass on your kind words. Very much appreciated! 😊
We visited the store looking for a…
We visited the store looking for a single bed and found one we really liked, so we decided to go ahead with the purchase. The lady who assisted us was extremely friendly, helpful, and professional throughout the process. She was the only reason we felt comfortable completing the purchase.
Unfortunately, the rest of the staff were not welcoming at all. We wanted to view the bed from all sides, but when we asked for assistance, we were simply told to “turn on the lights,” and no one was willing to help move the bed so we could inspect it properly. Their customer service and attitude were very disappointing, with rude and uncooperative body language that made us feel unwelcome.
As we urgently needed the single bed, we had no other option but to proceed with the purchase. Otherwise, we would not have bought the bed or recommended this branch to anyone. Apart from the lady who served us, the overall customer service experience was extremely poor.
May 10, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for taking the time to share your feedback about your recent visit to our store. Please accept our sincere apologies for the disappointing experience you described. You should have been offered full assistance when viewing the bed, including help inspecting it properly from all angles. We truly regret that you felt pressured to proceed with the purchase due to urgency rather than confidence in the service provided. Your feedback is extremely important to us and will be shared with the store management team so this behaviour can be addressed and further training provided.
Thank you for your feedback
I had an outstanding experience at…
I had an outstanding experience at Benson’s Luton branch, especially thanks to Stephen, the customer service manager. When I visited the first time, he was incredibly professional and truly customer-centric, guiding me to make the best decision on my first bed purchase and i love my bed. Because of that, I returned on Friday, May 8th, and once again, he exceeded my expectations, i bought another bed and mattress. Stephen is a gem—so knowledgeable and kind. I highly recommend Benson’s, and if you visit, ask for Stephen—he’s amazing
May 8, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you so much for your amazing review! We’re absolutely delighted to hear about your outstanding experiences at our Luton branch and how Stephen supported you with both of your purchases. His professionalism, knowledge, and customer‑focused approach truly reflect what we aim for, and we’ll be sure to pass on your kind words — he really is a gem! We’re thrilled you’re loving your beds and truly appreciate your recommendation😊
Out with Old, in with New
Received a new mattress and the old one taken away.
Outstanding service. 100% recommend and worth the money. swift, careful, efficient, professional and friendly.
May 1, 2026
Reply from Bensons For Beds - Luton222
We're delighted to hear you received outstanding service with your new mattress and removal! We appreciate your recommendation and are glad it was worth the money.
Service was very good
April 26, 2026
Reply from Bensons For Beds - Luton222
Thank you! 😊 We’re really glad you were happy with the service—just how it should be.
We hope to welcome you back soon,
Megan | Customer Care Specialist✨
brilliant and what we expected!
The delivery guys were brilliant and did exactly as we were told they would! I recommend Bensons!
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Much appreciated! Brilliant delivery and happy customers is what we aim for 👏
Hope to see you again in the future,
Megan | Customer Care Specialist
Good price
Good price , Patricia and manager helped us choosing our kids mattresses, friendly staff .
Thank you
April 22, 2026
Reply from Bensons For Beds - Luton222
Thank you! We’re so glad Patricia and the manager could help you find the perfect mattresses for the kids. Friendly service and great value are what we aim for!
Thanks for sharing the love — enjoy!
Megan | Customer Care Specialist
Great experience at the store with…Stephen, John & Brian
Great experience at the store with Stephen and the delivery team John & Brian. The delivery was within promised window. Even though it was a last minute order Stephen took it through patiently. Appreciate the overall effort and support.
April 15, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your kind feedback. We’re delighted to hear you had a great in‑store experience with Stephen and that John and Brian ensured a smooth delivery within the promised timeframe. It’s especially appreciated to know that the last‑minute order was handled patiently and professionally — your comments will be shared with the team.
Thank you for your positive review – Lauryn at Customer Care 💜
Very cautious and friendly team
Very cautious and friendly team. They were very helpful.
Shamila was impeccable.
March 30, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your lovely feedback! We’re so pleased to hear our team were friendly, cautious, and supportive.
Thank you for your positive review - Lauryn at Customer Care 💜
Overall it was good
Overall it was good. We were disappointed that our first choice of 2 single divan beds wouldn't go up the stairs, so we had to send the divans back and wait another 4 weeks for 2 wooden frame bases.
April 13, 2026
Reply from Bensons For Beds - Luton222
Thank you for your honest feedback. We’re sorry to hear about the initial issue with the divan bases and the extra wait that caused — we understand how disappointing that must have been. We’re glad that overall the experience was good and hope you’re now enjoying your new beds,
Megan | Customer Care Specialist🛏️✨
Fantastic customer service
Fantastic customer service. Couldn't be happier. Patrycja is a credit to your company 👏.
April 15, 2026
Reply from Bensons For Beds - Luton222
We appreciate you taking the time to leave us this fantastic review! We are so happy to hear you received great customer service. Thank you for your feedback.
Team Bensons
Great experience
The young lady who served me was knowledgeable and relaxed, she didn’t pressure me in to anything and allowed me to pick the bed I wanted.
April 11, 2026
Reply from Bensons For Beds - Luton222
We're delighted you found our team member so helpful and informative! It's great to know you felt comfortable choosing your perfect bed without any pressure. Thanks for your review.
Team Bensons
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.