The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
Company replied
Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The service was great
The service was great! I have filled this in! Did it not arrive!
October 30, 2026
Lovely atmosphere with friendly staff…
Lovely atmosphere with friendly staff that are there when you need them.
it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks everyone
October 26, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Benson for beds
The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The delivery team were courteous and called ahead of our expected delivery time and clear up before leaving. Great service. Thank you.
October 23, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for sharing your wonderful feedback! We are delighted to hear that you enjoyed a relaxed shopping experience at our branch, where you could explore at your own pace and get all your questions answered. It is also fantastic to know that our delivery team was polite, kept you updated, and left everything tidy. Your satisfaction is very important to us, and we appreciate your kind words.
Team Bensons
Found staff informative and helpful.
October 23, 2026
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We are thrilled to hear that our team was able to provide you with such useful information and support. Delivering helpful service is incredibly important to us, and we look forward to welcoming you back in the future.
Team Bensons
Friendly team
Friendly team. Installation was smooth and quickly done. Bed is amazing. Just what i wanted. A perfect sleep during many years of not being able to! Thank you Benson for Beds
October 18, 2026
Reply from Bensons For Beds - Luton222
Thank you for your wonderful feedback! We are absolutely thrilled to hear that our friendly team made your installation so quick and smooth. Most of all, we are incredibly happy that your new bed is finally providing you with the perfect, restful sleep you have been missing for so many years. Your comfort means everything to us, and we wish you many more nights of amazing sleep!
Team Bensons
5 stars
From the in store assistant to the delivery men all was handled amazingly well and we are very happy with our purchase. I wouldn’t hesitate to recommend Bensons for beds to anyone asking me for a recommendation. Thanks!
October 19, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you so much for your kind words! We're thrilled to hear you had a great experience with our team and are happy with your purchase. Your recommendation means a lot to us. We look forward to serving you again in the future!
The bed frame is very good
The bed frame is very good, solid ,good quality im very happy with it. The mattress is very comfortable.
October 18, 2026
Reply from Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that you love your new bed frame and find the mattress comfortable. Your satisfaction means a lot to us. If you need anything else, feel free to reach out!
Pratyicia was fantastically helpful and…
Pratyicia was fantastically helpful and was able to help us in our decision on what bed to buy. She also presented the financial options well so that we could make decisions appropriate to our circumstances.
October 14, 2026
Reply from Bensons For Beds - Luton222
Thank you for your wonderful feedback! We're thrilled to hear that Pratyicia was able to assist you in choosing the perfect bed and clearly presenting your financial options. We strive to provide excellent service and are glad you had a positive experience. We look forward to serving you again!
The staff who attended to me was very…
The staff who attended to me was very patient and able to answer all questions asked in order to get my product I needed.
October 11, 2026
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We're thrilled to hear that our staff provided you with the support you needed. We strive to ensure every customer feels valued and informed. We appreciate your feedback and look forward to serving you again!
The luton store from management to all…
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smoothly. A big shout out to the store manager in luton for his excellent service and asset to the company .❤️
July 27, 2026
Reply from Bensons For Beds - Luton222
Thank you for your wonderful feedback! We're so glad our Luton team could assist you during this time. Our staff is dedicated to providing excellent service, and we appreciate your kind words about our manager. Your support means the world to us. We wish you and your husband all the best.
Excellent friendly service from moment…
Excellent friendly service from moment we walked into Luton store to when bed delivered. Certainly use again. Good range to choose from and no pressure applied. Delivery very efficient.
October 10, 2026
Reply from Bensons For Beds - Luton222
Thanks for your wonderful feedback! 😊 We're delighted to hear that you received excellent, friendly service from the moment you walked into our Luton store right through to the delivery of your bed. It's fantastic to know that you appreciated our wide range of products, felt no pressure while choosing, and found the delivery service efficient.
We're thrilled to hear you'd use us again. Thank you for choosing Bensons, and we hope you enjoy many comfortable nights ahead! 🛏️
Reliable
Great customer service.Put my bed together in no time.Delivered on the date expected. I would recommend Bensons .
October 8, 2026
Reply from Bensons For Beds - Luton222
Thank you for your fantastic review! We're thrilled to hear you had a great experience with our customer service and timely delivery. Your recommendation means a lot to us. We look forward to serving you again,
Megan | Customer Care Specialist
The assistant
The assistant, Eswa Ali, was very helpful and left us to make our decision with information, but no pressure.
October 10, 2026
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We're thrilled to hear that Eswa provided you with helpful information while allowing you to make your own decision. Our goal is to create a comfortable experience for our customers. We appreciate your feedback and hope to see you again soon,
Megan | Customer Care Specialist
Firstly I'm so excited with thier…
Firstly I'm so excited with thier staff, any time i got to their place I'm always welcome. Their staff are well trained and professional.
Secondly, their delivery service is excellent and exceptional. I love their service. The product is 💯 quality 👌 and since I've gotten for my daughters they have been excited.
October 8, 2026
Reply from Bensons For Beds - Luton222
Thank you so much for your kind words Mrs Taiwo. We're thrilled to hear that you enjoy our welcoming staff and exceptional delivery service. It's wonderful to know that our products have brought excitement to your daughters. We appreciate your support and look forward to serving you again,
Megan | Customer Care Specialist
Reply from Bensons For Beds - Luton222
Thank you for your kind words! We're thrilled to hear you had a great experience with our service. Our team works hard to ensure every customer is satisfied, and your feedback motivates us to keep improving. We look forward to serving you again soon!
Bensons for Beds
Helpful assistance from Esha, relaxed atmosphere in store, good choice of beds and range of prices and offers.
Ordered a new bed, if all goes well with delivery then happiness will be complete! 😊
October 2, 2026
Unprompted review
Reply from Bensons For Beds - Luton222
Thank you for your wonderful review! We're thrilled to hear that Esha provided helpful assistance and that you enjoyed our relaxed atmosphere. We appreciate your order and are confident you'll love your new bed. If you have any questions about delivery, feel free to reach out. Happy sleeping!
Reply from Bensons For Beds - Luton222
Thank you for your feedback! We're glad you received personalized attention during your visit. We strive to provide excellent service to every customer. We hope to see you again soon for another great experience!
Really helpful salesman
Really helpful salesman, said he’d beat Dreams price and he did hands down.
Gave me a delivery date I wanted.
The two delivery drivers done a great job on my ottoman and extremely pleased with the product and service.
September 28, 2026
Reply from Bensons For Beds - Luton222
Thank you for your fantastic review! We're thrilled to hear that our salesman exceeded your expectations and that our delivery team did a great job. Your satisfaction is our priority, and we’re glad you love your ottoman. We look forward to serving you again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.