The whole experience was a positive one Luton branch. We were able to walk around the store without being bombarded by sales reps. We asked loads of questions before coming to a decision. The deliver... See more
Company replied
Location
Switch locationUnit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD Luton, Bedfordshire, GB
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See what reviewers are saying
Lovely atmosphere with friendly staff that are there when you need them. it's got a good selection and really enjoyed the experience because it wasn't a hassle it makes all the difference thanks eve... See more
I've just collected my order today 5/04/25, to my disappointment I've just discovered that the Mattress was refurbished, this was not mentioned at the time of purchase, the assumption given was tha... See more
Company replied
The luton store from management to all staff were extremely kind , I had a certain budget and terminally ill husband. They made sure from explaining the products price and delivery was all handled smo... See more
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Company details
About Bensons For Beds - Luton222
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4 Hatters Way Retail Park, Chaul End Lane, LU4 8FD, Luton, Bedfordshire, United Kingdom
- 1582507626
4.9
Excellent
400 reviews
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Reply from Bensons For Beds - Luton222
We're happy to hear that you found our showroom clean and tidy with a great selection. We appreciate your kind words about our sales team!
Megan - Customer Care
All round helpful customer care
All round helpful customer care, sals assistant to the management. Will continue to use the company in the future. Thank you for making things so easy and NOT PUSHY with sales (like other companies do 😡).
January 1, 2026
Reply from Bensons For Beds - Luton222
We appreciate you sharing your experience. We're happy to hear that you received helpful customer care and that our team made things easy without being pushy. Thank you for your positive review – Lauryn at Customer Care 💜
Needed a good mattress for my guest…
Needed a good mattress for my guest house, and was happy to get a good one in store for immediate pickup.
December 29, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you found a great mattress for your guest house with immediate pickup. Thank you for sharing your positive experience with us! – Lauryn at Customer Care 💜
Different Options…
Being given the opportunity to try different mattresses in order to select the option that would be best for us. The friendly helpfull advisor ( Shameela) who assisted us without being pushy.
December 27, 2025
Reply from Bensons For Beds - Luton222
We’re delighted you had the chance to try different mattresses and find the perfect fit. It’s wonderful to hear that Shameela provided friendly, helpful support without any pressure. Thank you for your positive review – Lauryn at Customer Care 💜
Great service and great product
December 29, 2025
Reply from Bensons For Beds - Luton222
We appreciate your kind words! We are so happy you enjoyed our service and product. Thank you for your positive review – Lauryn at Customer Care 💜
Well organised and easy to find what…
Well organised and easy to find what you like, helpful staff and good comms.
August 16, 2025
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback and are so glad our well-organised store and helpful staff made your visit a success!
Thank you, Team Bensons - Jess
Delivered on time
Delivered on time, with a reminder text and call on the day. Everything wa packaged with extra care- bubble and foam so every piece was scratch free and undamaged. The bed looks and feels sturdy and great. Thank you.
December 6, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that the delivery and packaging met your expectations! It's great to know the bed's quality is to your liking. Thank you for your positive feedback.
Your assistant was lovely and I…
Your assistant was lovely and I couldn`t fault her helpfulness. You should be very proud of Patrycja
December 3, 2025
Reply from Bensons For Beds - Luton222
We’re delighted to hear the store gave you such a lovely and helpful experience! We’re incredibly proud of our team, and your kind words mean so much. Thank you for your positive review Maria – Lauryn at Customer Care 💜
The customer service is amazing
Patricja was the sleep expert and was extremely helpful in guiding me to the best bed for the best price and picking a mattress that would support my sleeping.
December 4, 2025
Reply from Bensons For Beds - Luton222
We appreciate you sharing your experience. We're happy to hear that our expert was helpful in guiding you to the best bed and mattress to support your sleep.
– Thank you, Jess- Team Bensons
Super helpful knowledgeable staff
We found a frame we wanted, call the local store who had the bed frame on display. We visited and saw the frame and bought it. All very smooth and easy. Stephen was very helpful n
November 26, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you found what you wanted and that your purchase was smooth and easy. We appreciate your positive feedback and are glad that our service was helpful to you.
– Thank you, Jess- Team Bensons
Good customer service
November 29, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you had a positive experience. Thank you for your feedback about our service.
We were allowed to look for ourselves…
We were allowed to look for ourselves first, no pressure, then spoke to the assistant Esha, afterwards. She was polite and helpful. Yes, really impressed.
November 28, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you appreciated the pressure-free environment and found our assistant's help so valuable. We appreciate you sharing your positive experience!
Team Bensons
Great service
The advisor was very welcoming, friendly and helpful!
November 23, 2025
Unprompted review
Reply from Bensons For Beds - Luton222
We’re so pleased to hear our advisor made you feel welcome and provided helpful support! Creating a friendly and stress-free experience is what we aim for every time. 💜
Thank you for your positive review Sham– Lauryn at Customer Care
Amazing staff
Amazing staff, was with aneesa, no pushy sales, showed me what I wanted. Really happy
November 26, 2025
Reply from Bensons For Beds - Luton222
We're happy to hear that you had such a positive experience with our team! We appreciate your feedback and are glad we met your needs, Megan at Customer Care
Reply from Bensons For Beds - Luton222
We appreciate your positive feedback and are so happy to hear that our staff provided amazing customer care for you.
Hope to see you again soon,
Megan at Customer Care
Helpful Staff and they had the ideal product
The service was prompt and courteous and we were well advised on the product specifications.
October 29, 2025
Reply from Bensons For Beds - Luton222
We appreciate you taking the time to share your experience. We're happy to hear that you received prompt, courteous service and helpful advice.
Come back and visit us anytime!
Megan at Customer Care
good customer service from staff member…
good customer service from staff member Steve
October 31, 2025
Reply from Bensons For Beds - Luton222
We appreciate your feedback and are so happy to hear that our staff provided good customer service. Your satisfaction means the world to us,
Megan at Customer Care
good!
Staff was there in case we needed help. When the price employee gave us at the desk was more than what was displayed, he lowered it down to what was showed which was nice, without any difficulty.
October 18, 2025
Reply from Bensons For Beds - Luton222
We're glad to hear that our staff was helpful and that the pricing issue was resolved to your satisfaction. We appreciate you bringing this to our attention and for your positive feedback!
Best Wishes,
Megan at Customer Care
Well stocked shop and was greeted then…
Well stocked shop and was greeted then allowed to browse . Couldn’t find bedstead I was looking for but showed it to salesman on web site. Was told it was coming to shop but I wanted to see colour of material , he found one that was the same as I wanted. So ordered it and being delivered soon.
October 11, 2025
Reply from Bensons For Beds - Luton222
We're glad you enjoyed your experience in our shop. We appreciate that our team was able to help you find a suitable option and place your order. Thank you for your review – Lauryn at Customer Care 💜
Unfortunately email went to junk mail
Unfortunately email went to junk mail
But still wanted to leave a review
We went in store received amazing service and help from gentleman name steve
Once again thanks u and highly recommended
Thank u
March 27, 2025
Reply from Bensons For Beds - Luton222
We appreciate you taking the time to leave a review, even though the email went to junk. We're happy to hear that you received amazing service in our store. Thank you for your recommendation and your review – Lauryn at Customer Care 💜
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