Were given lots of time and advice until we found the right bed for us. Assistant was not pushy but made sure we were happy with bed before purchase. Small minor part was missing on delivery but repla... See more
Company replied
Location
Switch locationUnit 6 White City Retail Park, Old Trafford, M16 0RP Manchester, Greater Manchester, GB
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I phoned the store in Manchester, right opposite Manchester United Football Stadium, on to discuss purchasing a king size firm mattress. I spoke to a lovely guy by the name of Marcus. Thank you so... See more
I am very impressed with this company. I had to use their exchange guarantee and they were extremely helpful and friendly. I have no hesitation in recommending them.
Company replied
The guys in store helped out a lot. Not pestering us as soon as we walked in. That's what made us go back in. Helpful and give us more options than what they had on display. The communication after o... See more
Company replied
Company details
About Bensons For Beds - Manchester White City596
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 White City Retail Park, Old Trafford, M16 0RP, Manchester, Greater Manchester, United Kingdom
- 1618770581
4.7
Excellent
619 reviews
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very helpful
May 28, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for your 5 star review Stephen. We hope you love your new order. Sleep well, Megan at Customer care
Excellent quality great sales staff.
May 19, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for the amazing review! We take pride in our high-quality products and exceptional sales team. Your satisfaction is always our top priority. We look forward to serving you again soon! #HappyCustomers #QualityProducts #ExceptionalService
Very, very pleased
Michael, the manager & other team members I spoke to were amazing & accommodating. No request was too much for them.
The mattress isnt being delievered until 6/6/25 but im pleased so far with the wonderful service!
May 15, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
"Thank you for your kind words, we are thrilled to hear about your positive experience with our team. We strive to provide excellent service and we look forward to delivering your mattress on 6/6/25. Thank you for choosing us!"
Great Experience and very helpful
We were unsure what mattress we needed and Arveen was fab, she spent time going through the different options until we found the perfect fit for us. Fab experience and there was no pressure selling. Would highly recommend
May 8, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for taking the time to share your positive experience with Arveen! We are glad she helped you find the perfect mattress and made the process pressure-free. We truly appreciate your recommendation and look forward to serving you again in the future.
Marcus was extremely informative and…
Marcus was extremely informative and helpful with making our decisions without being pushy.
May 10, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind review! We pride ourselves on providing exceptional service without being pushy. We are glad Marcus could assist you in making informed decisions. We appreciate your business!
No Commitment and Customer Trust
When I bought my chest of drawers, I strongly requested that it will be assembled by them. The salesperson and the branch manager very clearly confirmed that it will be delivered assembled. I fully explained to the sale team that I am not skilful at this, and therefore I did not buy it online. It was delivered without assembly, and they requested extra charges. I requested a refund, but they will deduct 20%. I requested some form of investigation but simply I understood that customer is to blame.
May 9, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We regret to hear about the assembly and delivery issues you experienced with your chest of drawers. We apologise that it wasn't assembled as promised and for the extra charges. We appreciate your feedback, Megan at Customer Care
The seller was very friendly
The seller was very friendly. They even called me two days later. That was a good customer service. Surely, I will return to the same shop to complete the purchase.
May 7, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for the positive feedback! We strive to provide excellent customer service and we are happy to hear that you had a great experience. We can't wait to have you back in our shop!
Reply from Bensons For Beds - Manchester White City596
Hi there! Thank you for taking the time to leave us a review. We're so glad Marcus provided professional and helpful service to you. Our team is dedicated to providing top-notch customer service to all of our clients. We hope to see you again soon!
Sleep well,
Team Bensons💜
Changing date of delivery
I have been really dissapointed that they keep changing the delivery date although they do inform me of the new dates it still keeps getting extended
May 4, 2025
Reply from Bensons For Beds - Manchester White City596
Hi there June! We apologise for any inconvenience caused by the changes in the delivery date. Our team is doing our best to ensure a timely delivery. Thank you for your patience and understanding.
Take care,
Team Bensons
The assistant was very good.
The assistant was very good.
She listened well and offered me products that suited my needs.
May 1, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Thank you for your positive review! We're so glad to hear that our assistant provided excellent service and helped you find the perfect products. We appreciate your feedback and look forward to seeing you again.
Sleep well,
Team Bensons💜
We had a great experience at Bensons
We had a great experience at Bensons. Michael there was brilliant and very helpful.
April 25, 2025
Reply from Bensons For Beds - Manchester White City596
We are delighted to hear you had a wonderful time at Bensons! Our team takes pride in providing excellent service, and Michael will be thrilled to hear your kind words. Thank you for choosing us and leaving this lovely review! 🌟
Sleep well,
Team Bensons💜
The price of products are higher than…
The price of products are higher than others. Quality is OK. But stores employees didn't have given me enough attention! I have given 4* because of the quality of your products?
April 24, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for your feedback! We apologise for the higher prices and lack of attention from our store employees. We are committed to providing high-quality products and exceptional customer service. We appreciate your 4-star review and will work on improving in areas that need attention. Sleep well, Team Bensons💜
Great service from the Manchester…
Great service from the Manchester White City store from Shamaila ...very helpful and answered all our questions. Looking forward to our new bed
April 18, 2025
Reply from Bensons For Beds - Manchester White City596
Thank you for sharing your experience, Shamaila always goes the extra mile to ensure our customers are satisfied. We're excited for you to enjoy your new bed! ☁️ #CustomerServiceGoals
Poor customer services.
The customer service experience was very disappointing. I tried to amend my order through webchat and the hotline, but was unsuccessful. Eventually, I had to call the store and wait until the relevant staff member was available, which took a long time. The entire process took me six hours just to make a simple amendment to my order.
On top of that, the delivery was delayed by an hour beyond the scheduled time.
March 19, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
Hi there, we apologise for the inconvenience you experienced. We will work to improve our processes and ensure a smoother experience for our customers. We appreciate your feedback.
Reply from Bensons For Beds - Manchester White City596
Thank you for your kind words! Our team is passionate about providing top-notch service and high-quality products, and we're so glad you enjoyed your experience with us. We appreciate your support!
Reply from Bensons For Beds - Manchester White City596
We appreciate you taking the time to share your positive experience with us. We're glad you found our team member helpful and informative! Take care, Megan at Customer Care
Pleasant experience
Jake was very helpful in assisting us on selecting a suitable bed frame, head board and mattress for us
March 22, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that you found suitable selections with assistance. We appreciate you taking the time to share your positive experience with us! Take care, Megan at Customer Care
Appalling service
Gave this store a one star because I couldn't give it zero stars. Elderly parents bought a Silentnight orthopaedic mattress from this store which has sunk on one side. Called Customer Services and they haven't been helpful at all; they keep insisting on my elderly dad to send photos via email which I have had to help him with and I haven't got time to keep doing it. They've made it really difficult for them to make a complaint about the mattress. Stay away from Bensons for Beds and Silentnight. Should have gone somewhere else. I bought an orthopaedic mattress more than 10 years ago from an unknown store for a fraction of the price that Bensons charged and it's still in excellent condition. Complete waste of our money.
March 21, 2025
Unprompted review
Reply from Bensons For Beds - Manchester White City596
We appreciate your feedback and regret to hear about the difficulties your parents experienced with their mattress and our customer service. We're sorry for any inconvenience caused by the request for photos and will review how we can improve our processes to better support our customers. Thank you, Megan at Customer Care
New Bed
The sales assistant was helpful and informative without being pushy.
All our questions were answered without any unnecessary jargon.
March 15, 2025
Reply from Bensons For Beds - Manchester White City596
We appreciate you sharing your experience! We're happy to hear that our sales assistant was helpful and informative and answered all your questions clearly. Thank you, Megan at Customer Care
Thank you for your assessment Arveen…
Thank you for your assistance Arveen who helped us select the right bed and mattress for the problem we mentioned.
She was with us till the end of our purchase more than 2 hours and help us select the right products and share the complete knowledge about the different products. She is the 💎 Gem in the store.
She is best and We wish her all the best and for her bright future at store.
March 5, 2025
Reply from Bensons For Beds - Manchester White City596
We're happy to hear that our team member assisted you in selecting the perfect bed and mattress. We appreciate your kind words and are glad that the knowledge shared was helpful. We hope you are loving your new order, Megan at Customer Care
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