Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at al... See more
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From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
Company replied
Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
Company replied
Plenty time to browse around the shop without getting hasled by sales people. Louise was on hand to answer any questions and give advice if needed. Bed we ordered is very comfortable and delivery dri... See more
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Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
539 reviews
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From entering the showroom to purchase…
From entering the showroom to purchase and delivery outstanding and kept up to date with order.
Jamie in store
September 3, 2026
Reply from Bensons For Beds - Metro Centre279
"Thank you for your wonderful review! We are so thrilled that Jamie was able to provide outstanding service during your visit to our showroom. We strive to keep our customers informed every step of the way. Thank you for choosing us for your purchase!"
Beds st Bensons
From entering the showroom to delivery everyone has been amazing friendly and confident very knowledgeable of the products too
September 5, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for the glowing review! We pride ourselves on providing exceptional customer service and product knowledge. We're glad you had a positive experience from start to finish. Thank you for choosing our business!
Reply from Bensons For Beds - Metro Centre279
"Thank you so much for your kind words! Our team takes pride in providing exceptional service and we are thrilled to hear that you had a great experience with us. We look forward to welcoming you back again soon!" #CustomerSatisfaction #Teamwork
Angela was so helpful
Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at all and allowed us the time to choose
August 30, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words, ! Our team takes pride in providing exceptional service and helping customers find the perfect mattress
Great advice from Paul in store
Great advice from Paul in store, answering all questions clearly with no hard sell to buy.
September 2, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your positive feedback! We pride ourselves on providing honest advice without any pressure to purchase. Glad Paul was able to assist you with your questions. We appreciate your business!
the delivery guys were very …
the delivery guys were very friendly,arrived on time, removed their shoes, without being asked.
very good service
August 22, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words and for choosing our business. We take pride in providing prompt and professional service to our customers and we are glad to hear that your experience was a positive one. We look forward to serving you again in the future!
Perfect bed, perfect service!
From walking in the Gateshead (Metrocentre) branch on Thursday 20th August, we were greeted by a lovely gent called Paul. I informed him I was looking for my 5 year old girls first big girl bed. He pointed out a few that were in stock as I said I was looking for a bed with a pull out trundle/guest bed. After speaking over my options and discussing measurements & seeing my little girl test out all different mattress/bed types, it was my daughter who went over to a Midsleeper bed with ample storage, pull out desk and removable storage unit to create a space below the bed which my daughter already said she’d use as a den lol! Paul went out of his way to get me prices for the frame and perfect mattress, printed out details for me to take away - there was no sales pressure whatsoever, he left us to have a little look around and answered any questions I had. Fast forward 24 hours and we went back to purchase the Midsleeper bed, dealt with Paul again himself who was happy to see us back. He was very friendly and professional, great with my little girl. He spoke through all the details of the delivery of the bed etc. Could get delivery as soon as 27th August but had to push back until 10th September for personal circumstances but thought the efficiency was amazing! Cannot fault the customer service, attention to detail. I look forward to shopping at Bensons again. Nowhere else provides this level of customer service! Paul is an asset to the company.
August 20, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We are thrilled to hear about your positive experience with Paul at our Metrocentre branch. Providing excellent customer service is our top priority and we are glad that Paul went above and beyond to ensure you found the perfect bed for your little one. We can't wait to see you back at Bensons soon!
Pleasant and professional experience
No pressure and no hard sales. However, very knowledgeable and instructive to guide through options available to me the buyer.
Very pleasant and professional experience.
Well laid out floor plan with additional product information at each bed.
Angela gave great customer service.
August 19, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind review! We're thrilled to hear that our no-pressure approach and knowledgeable staff made for a pleasant and professional experience. We take pride in our well-laid out floor plan and are glad you found our additional product information helpful. Angela is a valuable member of our team and we appreciate you recognizing her excellent customer service. Come back anytime! #happycustomers #exceptionalservice
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! We strive to provide exceptional service and we are thrilled to hear that our team's expertise was helpful to you. We appreciate your support and hope to continue exceeding your expectations.
Excellent sales service
Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs.
Before we finalised the sale Angela went though the extra mattress protection options, delivery information and ensured that we were totally happy.
Highly recommended and extremely happy with the service provided.
August 19, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! We are so glad that Angela was able to provide you with excellent service and help you find the perfect mattress for your needs. Our team always goes above and beyond to ensure our customers are completely satisfied. Thank you for choosing us and recommending our business. Sleep well!
Great experience from shop purchase to…
Great experience from shop purchase to delivery
August 14, 2026
Reply from Bensons For Beds - Metro Centre279
"Thank you for your kind words! We strive to provide top-notch service from start to finish. We're thrilled to hear you had a great experience with us!" #CustomerSatisfaction #HappyCustomers
No pressure sale
Paul was great throughout, happy to spend time with us, didn’t feel rushed and made us feel relaxed. Explained everything clearly and explained all the options available to us for purchasing and care of the bed also. Highly recommend
August 16, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for the positive review, we strive to provide top-notch customer service and are thrilled to hear that Paul was able to make your shopping experience a pleasant one. We appreciate your business and hope you enjoy your new bed!
Delivery on time,driver Colin and…
Delivery on time,driver Colin and collegue very helpful and bedroom left ready to use.At 85 years of age very much appreciated.
August 11, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! We're thrilled to hear that our team provided you with an excellent experience. We strive to deliver on time and ensure our customers are well taken care of. We appreciate your business and hope to work with you again in the future!
Good experience
Efficient. Helpful staff. Easy delivery and set up. Very communicative and value for money with our choices.
August 10, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! Our team works hard to provide efficient and helpful service, and we're glad your delivery and set up went smoothly. We strive to offer excellent communication and value for your money. Thank you for choosing us! #happycustomers #excellentservice
Benson for Beds
I was very happy with the service from going to the shop and selecting my bed to the the delivery and assembly. The staff were helpful and friendly.
August 5, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that you were very happy with our service, from selecting your bed in-store to the delivery and assembly. It's wonderful that our staff were helpful and friendly!
Thank you for your positive review - Lauryn at Customer Care 💜
Excellent customer service
From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarantee as well as helping us decided what items would be best for us based on our needs and budget. Nothing felt forced or pushy and we were delighted to come out having bought everything that we needed. He is a credit to the bensons for bed company
July 29, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear about your excellent experience in our Metro Centre Gateshead store! It's wonderful that our team member was so helpful and professional, guiding you through our offerings without any pressure. We're delighted you found everything you needed and had such a positive shopping experience.
Team Bensons
I was let down by a another reputable…
I was let down by a another reputable bed company, so had to find another bed with quick delivery time.
Louise was so knowledgeable and spent time going over different options with me, giving me advice on what was best for my needs. I really appreciated her help.
July 10, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that our team member was able to provide such knowledgeable assistance and help you find the perfect bed for your needs, especially after a previous letdown. We truly appreciate your kind words!
Team Bensons
The Bensons Delivery Team Were Excellent
Your delivery/installation team were outstanding, diligent, worked-clean, explained everything related to the bed!
I cannot praise them highly enough Michael and Paul were great and worked as an team
They were spot-on, from the initial telephone call on the road until the left!
July 28, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your wonderful review! We're delighted to hear that our delivery and installation team were outstanding, diligent, and worked cleanly. It's fantastic to know they explained everything about your new bed and that you found them spot-on from start to finish. We truly appreciate your high praise!
Team Bensons
Delivered when said
Delivered when said. Was built in the room staff polite snd efficient
July 25, 2026
Reply from Bensons For Beds - Metro Centre279
Hello Mrs Hartness,
Thank you for your lovely review! We're delighted to hear your delivery arrived as promised and that our team was polite, efficient, and able to assemble everything in your room. We really appreciate your feedback and hope you enjoy your new purchase,
Bensons for Beds!💖
Great service from your salesman
Great service from your salesman, he showed us the mattress that would be best for us. It was delivered when time was stated and put into the room.
July 19, 2026
Reply from Bensons For Beds - Metro Centre279
We're delighted to hear our salesman provided great service in helping you choose the perfect mattress. It's wonderful that your delivery was on time and placed in your room!
Thank you for your positive review - Lauryn at Customer Care 💜
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