My overall experience with Bensons for Beds was excellent from start to finish. All the staff I spoke to were professional yet friendly, polite and very helpful. The delivery service was great. This i... See more
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Louise and her colleague were very helpful. Got exactly the mattress I needed even though not a huge amount of choice for adjustable beds. A bit pricey but you get what you pay for, including an 8 yea... See more
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Great experience. Knowledgeable and patient salesman. Gave time and space for my 95year old mother to try out beds and knew what adaptations were available for each style. Delivery was booked on purch... See more
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Plenty time to browse around the shop without getting hasled by sales people. Louise was on hand to answer any questions and give advice if needed. Bed we ordered is very comfortable and delivery dri... See more
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Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
518 reviews
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Great service from your salesman
Great service from your salesman, he showed us the mattress that would be best for us. It was delivered when time was stated and put into the room.
July 19, 2026
Reply from Bensons For Beds - Metro Centre279
We're delighted to hear our salesman provided great service in helping you choose the perfect mattress. It's wonderful that your delivery was on time and placed in your room!
Thank you for your positive review - Lauryn at Customer Care 💜
Staff at the store was great providing…
Staff at the store was great providing information on the different types of beds
July 7, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that our staff provided great information on the different types of beds. Thank you for your wonderful feedback!
Team Bensons
Excellent experience with Bensons for…
My overall experience with Bensons for Beds was excellent from start to finish. All the staff I spoke to were professional yet friendly, polite and very helpful. The delivery service was great. This isn't the first time I have bought items from Bensons for Beds and it certainly won't be the last.
June 30, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear you had an excellent experience with us from start to finish! It's wonderful that our staff were professional, friendly, polite, and very helpful, and that our delivery service was great. We look forward to welcoming you back again!
Team Bensons
Buying my first home experience getting the bed
I believe his name was Neil who took us around and showed us beds and got us on this bed monitoring our sleep patterns and getting us us the best fit for us. This was our first time shopping for a bed and I would come back here due to him
The delivery service was amazing. They helped put it in. They were amazing. Respectful of my home. Even courteous enough to take their shoes off. I would 100% recommend them
June 30, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear about your excellent experience with us! It's wonderful that our team provided such helpful assistance, guiding you to the best fit for your sleep. We're also glad the delivery service was amazing, respectful, and courteous. Thank you for your positive feedback!
Team Bensons
Great staff in Metrocentre Store
Great staff in Metrocentre Store, really friendly and professional and delivery was just as good. Lovely lads delivering, polite and professional
July 13, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that our staff in the Metrocentre store were friendly and professional. It's wonderful that your delivery experience was just as good, with polite and professional delivery lads!
The guy who dealt with us was very…
The guy who dealt with us was very friendly . Helpful , and informative. Iam physically disabled and he pointed out beds that would be too low for me. We where made very welcome
July 11, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear our team was friendly, helpful, and informative, making you feel very welcome. We appreciate your kind words!
Team Bensons
Fantastic in store experience
Fantastic in store experience, Paul was so knowledgeable about the products, helpful and a fantastic experience. Delivery was quick and friendly, exactly as described, it really was excellent beginning to end.
June 28, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased you had such a fantastic in-store experience and that our team member was knowledgeable and helpful. It's wonderful that your delivery was quick, friendly, and exactly as described, making for an excellent experience from beginning to end.
Extremely helpful
They were extremely helpful and knowledgeable about the products they were selling. The delivery service was exceptional
July 5, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased our team was helpful and knowledgeable about our products, and that your delivery service was exceptional. Thank you for your kind feedback!
Louise and her colleague were very…
Louise and her colleague were very helpful. Got exactly the mattress I needed even though not a huge amount of choice for adjustable beds. A bit pricey but you get what you pay for, including an 8 year guarantee on everything plus life time manufacturing fault guarantee.
July 7, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that our colleagues were very helpful and that you found exactly the mattress you needed. It's wonderful that you appreciate the quality and guarantees provided. Thank you for your kind feedback!
Great experience
Louise the store assistant was very helpful but not pushy at all. She was very attentive and informative.
July 5, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear our store assistant was helpful and attentive without being pushy. Thank you for your kind feedback!
Delivery on time
Delivery on time, bed was assembled in a good time, staff were really professional, great customer service
June 29, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased your delivery was on time and your bed was assembled efficiently. It's wonderful to hear our staff were professional and provided great customer service!
Team Bensons
Superb
All parts of this process -from buying the bed and getting expert advice to getting delivery- have been excellent. Good price, great service and excellent communication throughout. Thank you!
June 26, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear that your entire experience, from expert advice to delivery, was excellent. Thank you for your kind words!
Team Bensons
Excellent service
Excellent service. Friendly professional and knowledgeable salesman who explained everything in a straightforward manner that was easy to understand.
June 24, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased you received excellent service from our professional and knowledgeable team. We appreciate your kind feedback!
Team Bensons
The delivery service from Nick and his…
The delivery service from Nick and his assistant Steven was excellent from start to finish. They were friendly, professional, and handled the delivery of my bed and mattress with great care. They arrived on time, kept me informed throughout the process, and were respectful of my home. Both were efficient and helpful, making the whole experience smooth and stress-free. I am very pleased with the service they provided and would highly recommend them. Thank you, Nick and Steven, for a fantastic delivery experience.
June 14, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear you had such a positive delivery experience! It's wonderful that our team provided excellent service, handling everything with care and keeping you informed. Thank you for your kind words and recommendation!
Team Bensons
Amazing experience from start to…
Amazing experience from start to finish. From the shop lads to the delivery lads, they were fantastic.
June 17, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased you had an amazing experience from start to finish. Our team strives for fantastic service. Thank you!
Team Bensons
Reply from Bensons For Beds - Metro Centre279
We're so glad you had a great experience. Thank you for your kind words!
Team Bensons
Good customer service
Salesperson listened to what we wanted and gave us a choice based on our wishes, dib not try to oversell.
June 19, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased our team listened to your needs and provided choices without overselling. Thank you for your kind feedback!
Team Bensons
Friendly knowledgeable staff
Friendly staff, really good advice in store, and courteous efficient & knowledgeable delivery staff. Cannot fault them
We bought a ottoman bed base which seems really good, bit hard to lift with mattress on but otherwise no complaints so far.
June 12, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're so pleased you received excellent advice and found our delivery team courteous and knowledgeable. We appreciate your positive feedback!
Team Bensons
Excellent service from choosing the bed…
Excellent service from choosing the bed to delivery.
June 5, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased you found our service excellent! Thank you for your feedback.
Team Bensons
Great lads who came and took bed away…
Great lads who came and took bed away and built new bed brilliant service
June 7, 2026
Reply from Bensons For Beds - Metro Centre279
We're so pleased to hear our team provided brilliant service! Thank you for sharing your positive experience.
Team Bensons
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