Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
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No pressure and no hard sales. However, very knowledgeable and instructive to guide through options available to me the buyer. Very pleasant and professional experience. Well laid out floor plan wi... See more
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From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
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the delivery guys were very friendly,arrived on time, removed their shoes, without being asked. very good service
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Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
534 reviews
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Reply from Bensons For Beds - Metro Centre279
Thank you! 😊 We’re really pleased to hear our staff were friendly, kind, and very helpful. Your feedback is much appreciated,
Megan | Customer Care Specialist⭐
Great service thanks Neal from Metro Centre
I recently visited the Metro Centre Gateshead store and had an excellent experience. Neal provided outstanding customer service from start to finish. He was friendly, approachable, and very knowledgeable, taking the time to understand exactly what I was looking for without being pushy.
With his help, I chose the Penelope Upholstered Ottoman Bed Frame, and I’m extremely happy with my purchase. Neal explained everything clearly and made the whole process feel easy and stress-free.
It’s refreshing to receive such genuine and attentive service. Neal is a real credit to the team, and I wouldn’t hesitate to recommend this store based on my experience.
Regards Amanj/Carlos
March 23, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for such a lovely review! We’re thrilled to hear Neal provided outstanding, friendly service and helped make choosing your Penelope Ottoman Bed so easy and stress‑free. Enjoy your new bed, and thanks so much for the recommendation,
Megan | Customer Care Specialist💜
All round great experience from sales…
All round great experience from sales to install.
We were kept up to date with delivery schedule. Installers arrived on time and removed all packaging and tidied up!
March 29, 2026
Reply from Bensons For Beds - Metro Centre279
Thanks so much Miss Hall! Sounds like our team nailed it from hello to install. 🎯 Glad the delivery updates, punctual crew, and spotless clean up hit the mark. Enjoy your new bed and sleep well,
Megan | Customer Care Specialist
I can’t fault this team, I would highly recommend
I can’t fault this team! From being super helpful with choosing the correct mattress and completing the purchase to being totally flexible when I had to delay my delivery by 6 months due to a house sale falling through. They regularly checked in with me and were aware of the situation I was in but didn’t pressuring me to arrange delivery to storage instead. To top it off super blokes delivering that were helpful and totally understanding when I had forgotten to change the delivery address from the old house that had fallen through to the new house.
Can’t recommend them enough!
March 24, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you so much Claire! We’re thrilled to hear the team supported you every step of the way — from finding the right mattress to being flexible during your house move. So glad the delivery crew made things easy too. We really appreciate your recommendation,
Megan at Customer Care💜
Reply from Bensons For Beds - Metro Centre279
Thank you for giving us 5 stars Mrs Heatherington! We’re so glad to hear Paul was knowledgeable, pleasant, polite, and friendly. Excellent customer service is exactly what we aim for, and we appreciate your lovely feedback!
Sleep well,
Megan at Customer Care💜
A good experience
There was a great variety of beds to choose from and very helpful assistants to give information giving us plenty of time to make our decision.
March 23, 2026
Reply from Bensons For Beds - Metro Centre279
Thanks for the lovely review Doreen! So glad you enjoyed the wide choice and the helpful team — taking your time to decide is exactly how it should be!
Sleep well,
Megan at Customer Care🌟
Lousie was very honest and made sure…
Lousie was very honest and made sure I'd ordered all correct items needed and was great assistance to any further questions and was very kind
March 18, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you so much for giving us 5 stars Mr Dodds! We’re delighted to hear Louise was honest, kind, and made sure you ordered everything you needed. It’s great to know she was able to help with any extra questions too. We really appreciate your lovely feedback,
Megan at Customer Care! 😊✨
Excellent service
The whole experience from viewing and selecting in store through to delivery was excellent, everyone was so helpful
March 15, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you! We’re so glad to hear your experience was excellent from browsing in‑store right through to delivery. It’s wonderful to know everyone you met was so helpful 😊
Sleep well,
Megan at Customer Care🛏️
I had an excellent experience with…
I had an excellent experience with Benson for Beds from start to finish. The quality of the bed is outstanding—comfortable, sturdy, and exactly as described. The whole process, from browsing to delivery, was smooth and hassle-free.
What really stood out, though, was the delivery service. Peter and Lee were absolutely fantastic—friendly, professional, and incredibly efficient. They kept me informed, arrived right on time, and handled everything with great care. They made the setup process quick and easy, and their positive attitude made a big difference.
Overall, I couldn’t be happier with my purchase and the service I received. Highly recommend Benson for Beds, especially with delivery drivers like Peter and Lee!
March 9, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you so much for this wonderful review! We’re thrilled you had a smooth experience from start to finish and that you’re loving the quality of your new bed 😊 Huge shoutout to Peter and Lee — they’ll be over the moon to hear your kind words! Their friendly, professional delivery service is exactly what we aim for. Enjoy your new bed, and thanks again for the recommendation!
Megan at Customer Care🛏️✨
Reply from Bensons For Beds - Metro Centre279
Thank you for giving us 5 stars Yvonne! Great to hear everything was efficient — just how we like it.
We appreciate you choosing us,
Megan at Customer Care✨
Excellent 👍🏻 5 ⭐️⭐️⭐️⭐️⭐️
Had an excellent experience from Tony in the shop at the Metro Centre to Ryan & Karl the dream team of delivery 🚚 guys the smoothest from start to delivery. My mattress is like sleeping on ☁️ clouds. Totally 💯 recommend
March 12, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you so much for this amazing review Deborah! We’re thrilled to hear Tony looked after you so well in the Metro Centre store, and Ryan & Karl — the dream‑team delivery duo 🚚 — made the whole process smooth from start to finish. We love that your new mattress feels like sleeping on ☁️ clouds! Thanks for the 100% recommendation — it means the world to us,
Megan at Customer Care💜
Reply from Bensons For Beds - Metro Centre279
Wonderful to hear! 😊 Excellent service in‑store and from the delivery team is exactly what we aim for. Thanks for the great feedback,
Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
Thank you for your lovely review! I’m really pleased to hear that our advisor was very informative — that’s exactly the level of service we aim to provide.
We truly appreciate your feedback.
Megan at Customer Care
Service was excellent
Service was excellent. Salesman very helpful and new his stock. Took time to explain different options and offers.
March 8, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your lovely review! I’m really pleased to hear you received excellent service and that our salesperson was so helpful and knowledgeable about the products. It’s great to know they took the time to walk you through the different options and offers to make sure you found the right choice.
Don’t be a stranger! We would love to see you again in the future, Megan at Customer Care
The best ordering and delivery service we’ve ever had.
Amazing staff at the Metro Centre branch. Very knowledgeable and process really straightforward. Delivery was 10/10, they couldn’t have been any more helpful. We have had a little issue but I’m sure that will be sorted quickly. I would definitely recommend to anyone. I wouldn’t go anywhere else from no on. They’ve got a customer for life.
March 6, 2026
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your amazing review! We’re delighted to hear the team at the Metro Centre were so knowledgeable and made the whole process straightforward for you. We’re sorry to hear about the small issue, but we’re confident it’ll be resolved quickly for you. Your recommendation means a lot, and it’s wonderful to hear we’ve earned a customer for life. Thank you for your trust and for choosing us,
Megan at Customer Care
Very impressed
My whole experience with bensons has been positive I’ve already gave a glowing review on Louise who helped with the choosing of the beds and my delivery of the beds went smoothly both Nick and Steven being super efficient and careful and took into consideration my newly decorated walls! They were friendly chatty and I would definitely use bensons again 😊
March 9, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your lovely review! We’re delighted to hear that your whole experience with Bensons has been so positive. It’s wonderful that Louise was such a great help when choosing your beds — your glowing feedback means a lot.
We’re also really pleased to hear that delivery went smoothly and that Nick and Steven were super efficient, careful, and thoughtful about your newly decorated walls. If there’s anything more we can help with, we’re always here for you,
Megan at Customer Care 😊
Good assistance
The assistant Peter was extremely helpful .. he made our visit very easy.
March 3, 2026
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback! We're delighted to hear that our assistant was so helpful and made your visit easy. Thank you for sharing.
Team Bensons
Great customer service from in the…
Great customer service from in the store to the delivery. An excellent customer experience.
February 23, 2026
Reply from Bensons For Beds - Metro Centre279
Thank you for your lovely feedback — we’re so pleased to hear you received great customer service both in store and during delivery. We’re delighted the whole experience felt excellent from start to finish.
Megan at Customer Care
FANTASTIC SERVICE
FANTASTIC SERVICE, FRIENDLY STAFF. WOULD HIGHLY RECOMMEND THEM.
WOULDNT GO ANYWHERE ELSE FOR BEDROOM ITEMS.
VERY HAPPY CUSTOMERS
March 3, 2026
Reply from Bensons For Beds - Metro Centre279
Paula Pinkerton,
We really appreciate your fantastic feedback! We're so happy to hear you received friendly service and would recommend us. It's great to know you are very happy.
Team Bensons
Friendly staff with good knowledge
Friendly staff with good knowledge.
Warm inviting store
March 3, 2026
Reply from Bensons For Beds - Metro Centre279
Karen White,
We appreciate your kind words! We're pleased our staff was friendly and knowledgeable, and that you found our store inviting.
Team Bensons
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