Bensons For Beds - Metro Centre279 Reviews 

Fantastic customer service in store. A special shout out to Peter of the Gateshead metro centre store his wealth of knowledge and helpfulness was first class.

Neil was very helpful when we bought the bed, and the bed itself is perfect, very comfy and functional

Good advice, wide range of products, efficient. Prices very competitive. Long guarantee compared to competitors.

I was looking for a topper to put on a sofa bed as we had unexpected guests coming, the staff gave me a couple of options and suggestions, as it was unexpected expenditure I went for the micro fibre one, my guests said it was extremely comfortable. Thanks Bensons’s

Efficient & reliable from picking & ordering instore to delivery & asssembly! Couldn’t fault them !
The bed looks great too !

Fantastic service from Louise. She is very knowledgable but not pushy…just what was needed🙂

Friendly, approchable and most importantly knowledgeable staff.

Good (short) delivery dtae.

Delivery staff fast, friendly & efficient.

From purchase to delivery top notch customer service and the best value product i could find, I would not hesitate in recommending as I really felt that the customer comes 1st throughout

Great value. Great service. Announced, trackable and manageable delivery. Brilliant overall experience.

Best Level Customer Experience by the Jamie in Gateshead Metro Centre Shop. Make us comfortable and guided more options in Bed Facilities within Budget. Visited more than 5 Companies for the quote and service. Jamie Customer Service made us choose Benson for Beds. I strongly recommend my family and friends Benson for Beds for best service and Quote.

Excellent from sales to delivery and assembly.

Plenty time to browse around the shop without getting hasled by sales people. Louise was on hand to answer any questions and give advice if needed.
Bed we ordered is very comfortable and delivery drivers kept us informed about delivery times.

Very helpful and we’re the only retailer to tell us about 4 hour parking which saved us a parking fine, so thank you to the sales man and manager, as for your satisfaction about help and information about my purchase ie mattress. We travelled over 2hrs and 45 minutes to try and view in store great selection and great prices thank you Mike and Caroline

No selling pressure from choosing, expert advice and help given, delivery was perfectly timed and delivery lads (Stew & Lee) were very polite & courteous.

Easy shopping experience with friendly and helpful staff in store. Arranged delivery and followed up with reminders of the delivery date & estimated 2 hour window. Delivery driver contacted on the day to give us an estimated arrival time which was within the window estimated. Very happy with the service all round & so far quality of products seems great & hopefully built to last!

After visiting my local bensons for beds the manager took great care,, never pushed,, friendly,, he spent time with me,, I lay on a bed while he adjusted settings till we found my comfy type of mattress ,, all staff were friendly nothing a bother

Delivery guys were professional, polite and very helpful.

From our initial visit to Bensons at Metro Centre Retail Park and the assistance from Louise in choosing our bed and mattress to delivery and installation, we have received first class customer service. Louise was knowledgeable and helpful, we were kept updated on delivery at all times, delivery was prompt and the two delivery drivers/installers were great, they removed their boots while indoors, quick to install (remote control ottoman bed) clear instructions on how to use, cleaned up and removed old mattress. Very happy with the whole experience. Thank you.

Brilliant customer service throughout!
The experience of being in the store was great. Angela looked after us, very friendly and non-pushy. She listened and understood what we were looking for, I think she knew were keen to be "in and out", buying a bed for a spare bedroom. It was simple and straight forward.
Communications from the company after we'd bought it were consistent, keeping us informed on when to expect delivery etc.. Email and text.
Delivery day - icy and freezing conditions - Rob and Steven were brilliant! They rang me first thing asking if they could arrive ahead of schedule as they'd had a cancellation - which was perfect for me. On arrival they were really friendly, despite it being like an ice rink outside, brought it in and took care manoeuvring very large objects around the house, upstairs into the right room, taking their shoes off without being asked. (Brand new carpets down so really appreciated that!)
Also very happy with the bed. Easy to follow instructions and good quality.
Thanks very much!
Would definitely recommend and will use again.

We visited most of the retail shops who sell beds/ furniture and found Paul at Benson’s to be fantastic - we were approached after we’d started looking, which was really nice rather than being approached immediately. He helped us narrow down our search for a bed frame and mattress, provided us with enough information to help us look and make choices but not overwhelm. He spent time with us understanding what was important to us and would benefit us. He checked in with us occasionally, to check if we had further questions or wanted any further information but didn’t stick with us all the way around the store. This was perfect, not over bearing, a perfect mix of information and space to talk between ourselves and look at products. We left the store to look at other shops, we returned a little while later with the price points/ deals but also the good customer service in our mind. We left with the best deal including upgrades to what we’d expected/ set out for and we are very happy with the whole process.
I would recommend the store just for feeling no pressure, ease of shopping, good price points and knowledgeable staff. The full team were approachable, friendly snd really down to earth.