Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at al... See more
Company replied
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Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
Company replied
From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
Company replied
the delivery guys were very friendly,arrived on time, removed their shoes, without being asked. very good service
Company replied
Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
537 reviews
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Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had a great experience. Thank you for your positive feedback; we appreciate it. Take care, Megan at Customer Care
Very helpful lady at Metro Centre store…
Very helpful lady at Metro Centre store helped me order my new bed. I would definitely recommend the store to friends and family.
February 25, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our team member at the Metro Centre store provided such helpful assistance during your bed order. We appreciate your recommendation to friends and family! Take care, Megan at Customer Care
Great service!!
It was an easy transaction from beginning to end, very knowledgeable and helpful staff. We actually did not go in to buy, we were going elsewhere and just checking prices etc, Bensons was by far a better service and better quality.
March 12, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you found our service helpful and the transaction easy. We appreciate you choosing us over other options and value your feedback on our quality. Thanks for sharing your experience, Megan at Customer Care
Our experience in store was great
Our experience in store was great, the staff were all friendly and super helpful. Our sales person, Andrew was really knowledgeable and offered great advice. They’ve got a really cool firmness test bed to see which type of mattress suits you :)
March 11, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had a great in-store experience! It's wonderful to know our staff were friendly and helpful, and that you found the firmness test bed useful. We appreciate your feedback, Megan at Customer care
Just all round ease of the process
Just all round ease of the process
Good knowledgeable staff
Felt comfortable during the process to achieve the best deal
March 1, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your experience! We're happy to hear that the process was easy and that you felt comfortable getting the best deal with our knowledgeable staff. Take care, Megan at Customer Care
Excellent customer service from Louise
February 28, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback! We are so glad that you received excellent customer service. It is our pleasure to help our customers. Take care, Megan at Customer Care
Great purchasing experience
Great customer service both in store and delivery. Always kept informed of purchase/delivery.
February 26, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We appreciate your positive feedback and are so glad you were kept informed and had great customer service both in store and with the delivery. Take care, Megan at Customer Care
Great service ease of trying beds out…
Great service ease of trying beds out and staff even moved mattresses around to help us decide
February 23, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're delighted to hear that you found our service great and appreciated the ease of trying our beds. It's wonderful our staff could assist you so well! Thank you, Megan at Customer Care
having had a extremely helpful and…
having had a extremely helpful and knowledgeable member of staff made it a pleasure shopping in store
Peter Mccoy was really pleasant and helpful
February 23, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We're happy to hear that a knowledgeable member of our staff made your shopping trip a pleasure.
Take care, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you taking the time to share your positive experience with our team's service; it means a lot to us. Take care, Megan at Customer Care
Benson for beds Metro centre
We spent a long time choosing beds and mattresses, as we needed two sets. We went round all the shops and only in Benson for beds Metro centre we got the most favourable offer.
Louise is a great advisor I would recommend!
February 14, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you found the perfect beds and mattresses with us after a long search. We're glad our advisor was so helpful and provided a favourable offer. Thank you for recommending us, Megan at Customer Care
The sales lady
The sales lady, Louise, was very helpful and knowledgeable. The fact that we were able to pay interest free credit also helped
February 17, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our team member was helpful and knowledgeable! We're also glad the interest-free credit option was beneficial for you. Thanks for your feedback, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We are so glad our staff was helpful and provided good service without pressure.
Take care, Megan at Customer Care
It was a lovely peaceful environment
The Store was a lovely peaceful environment. Angela was very helpful and spent time with me discussing my requirements. Cant wait to take delivery and hopefully enjoy a restful sleep on my new Slumberland mattress
February 9, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your experience in our store! We're happy to hear that our team member was helpful in discussing your needs. We hope you enjoy your new Slumberland mattress and have restful sleep! Take care, Megan at Customer Care
Great customer service experience that…
Great customer service experience that really made the difference in deciding to purchase a new bed from Bensons.
February 10, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're glad our customer service helped you decide to purchase a new bed. Thank you for sharing your positive experience with us, Megan at Customer Care
Well informed friendly sales person…
Well informed friendly sales person (Louise). She gave us all the details of the product we desired without any coercion. It was altogether an enjoyable experience. We suggest look after your best staff!
February 5, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience. We're happy to hear that our team member provided you with detailed information without pressure, making your visit enjoyable. We appreciate your review, Megan at Customer Care
Friendly staff
The staff were very friendly. We already knew what we wanted so it was a relaxed visit.
February 3, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback and are glad you had a relaxed visit with our friendly staff. It's great to know you knew what you wanted!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing that our staff was well trained, polite, and friendly! We value your feedback and hope to see you again. Take care,
Megan at Customer Care
Neil was amazing
Neil was amazing! Very understanding of my health problems and memory problems and was extremely helpful, professional and kind! Sorted out everything for my order and I left feeling happy.
January 28, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience! We are so glad to hear that our team member was helpful, professional, and understanding of your needs. Thank you for your kind words, Megan at Customer Care
No Pressure and Great Prices
There was no pressure whatsoever to make a purchase. Martin answered all of our questions, verified his answers, and took his time with our order to provide the best price. He quadruple checked the order before charging and made great recommendations for assembly. I would absolutely return and recommend to others.
January 25, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback! We're happy to hear that you felt no pressure to buy and that all your questions were answered thoroughly. It's great to know the order process and assembly recommendations were helpful. We value your recommendation, Megan at Customer Care
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