Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at al... See more
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Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
Company replied
From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
Company replied
the delivery guys were very friendly,arrived on time, removed their shoes, without being asked. very good service
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Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
537 reviews
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Excellent service
Very helpful staff. Very knowledgeable and went above and beyond to help us. Paul was excellent
June 2, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your kind words! We're so glad our knowledgeable staff were helpful and went the extra mile. We value your business and hope to see you again. Take care, Megan at Customer care
Staff were really helpful and explained…
Staff were really helpful and explained everything . Thank you Louise
June 3, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback Kathleen! We are so happy to hear that our staff was helpful and thorough in their explanations. Thank you, Megan at Customer Care
Great Customer Sevice
Bensons gave great customer service from ordering to delivering.
May 21, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had a great experience with our customer service, from the ordering process to the delivery. Thank you, Megan at Customer Care
The overall customer service was excellent. Would highly recommend.
The overall customer service was excellent with all aspects of the product I bought being explained thoroughly. The staff were very efficient in showing me a wide variety of mattresses to suit my budget and ensured me that it would actually be able to be delivered to the specific room without any issues. Great company which will be promoted and recommended by myself. Thank you.
May 16, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you so much for taking the time to share such a positive review. We truly appreciate your kind words about our service and products. It was a pleasure to assist you in finding the perfect mattress for your budget and ensuring a smooth delivery process. Your support and recommendation mean the world to us. Thank you again! #HappyCustomers #GreatService #SpreadTheWord
Very professional and helpful staff
Very professional and helpful staff, particularly Louise. She really went to lengths to understand what we needed and no pressure given to make a sale.
May 16, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words, ! Our team at strives to provide exceptional service, and we're delighted to hear that Louise went above and beyond to meet your needs. We truly appreciate your support and hope to see you again soon.
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! Our team takes pride in providing top-quality products and excellent customer service. We're glad to hear you had a positive experience! #happycustomer #qualityproduct
Friendly, helpful and understanding…
We were helped by a very friendly member of staff who understood exactly what we were after.
May 11, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you for the kind review! We are thrilled that our team member was able to provide excellent service and understand your needs. We appreciate your support and look forward to serving you again soon.
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words, we're glad to hear that Martin provided you with such a positive experience! We strive to make sure all of our customers are well taken care of. Thank you for choosing us!
Friendly and balanced advice from Jamie.
After a long weekend of trying to find the right bed/mattress to us, we were so pleased to come across Jamie at Benson for Beds in Newcastle (metrocentre).
Jamie was very approachable and down to earth, he was honest about the pros and cons of each mattress and got to know the two of us well to be able to inform what would and wouldn't work for us. We never felt he was trying to sell us the more pricey models like we felt in other places. We had already had discussions with previous sellers in other stores and felt our experience with Jamie was the most positive. We felt comfortable and never under any pressure. Jamie was knowledgeable and balanced in his advice, with a friendly rapport and good humour, we genuinely enjoyed talking to him. He is a real asset to the store!
April 21, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you for sharing your positive experience with Jamie at our Benson for Beds location in Newcastle! We are thrilled to hear that Jamie's honest and knowledgeable approach helped you find the perfect bed. Thank you for choosing us!
Sleep well,
Team Bensons
Excellent service
Excellent service from the store at the Metrocentre, would definitely go and buy from there again, no hard selling just helped and supported us with our choices
April 8, 2025
Reply from Bensons For Beds - Metro Centre279
Hi Sharon, we are so pleased you are happy with your product and the experience you have received.
Reply from Bensons For Beds - Metro Centre279
Thank you so much Rob for letting us know about your great experience, we love hearing good news.
No pressure to buy
We saw the bed we liked and wasn’t pushed or pressured into making a decision until we were ready to buy
April 18, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you Carol for such great feedback, we are happy we could help.
Good choice of products and great customer service from Neal.
Great customer service from Neal.
April 13, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you so much Janet for letting us know about your great experience, we love hearing good news.
Bought bedside grey velvet tables
Bought bedside grey velvet tables
Nice delivery lads driver Scott
And assistant David
April 11, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for the lovely review! We're thrilled to hear that you had a great experience with our delivery team and that you're enjoying your new bedside tables in grey velvet. We hope they add a touch of elegance to your bedroom. Happy sleeping! 😊
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your excellent review! We're so glad you had a positive experience with us. It's always our goal to provide top-notch service to our customers. We appreciate your support and hope to see you again soon! 😊👍
Great experience with Bensons for Beds…
Every member of staff were courteous and friendly. Not pushy at all and gave me space and time to make a decision on which bed and mattress to choose. Delivery was excellent as was Ryan and Craig
April 3, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your experience! We're happy to know that our team provided a courteous and friendly service, giving you the space to choose your perfect bed and mattress. It's great to hear the delivery was excellent. Take care, Megan at Customer Care
I was served by Jamie in the Metro…
I was served by Jamie in the Metro centre Bensons for beds shop. He was very helpful and didn’t try to push other more expensive products. He even helped us with the mattress to the car which was parked in the metro centre.
April 6, 2025
Reply from Bensons For Beds - Metro Centre279
Hi Customer, Thanks for taking the time to let us know about your experience, we are so glad you are happy.
excellent Benson Beds experience !
easy, quick , delivery of bed. the delivery workers were lovely, helpful , excellent customer care !
March 27, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our delivery was quick and easy! It's great to know that you found our delivery workers lovely and helpful. We appreciate your feedback, Megan at Customer Care
The customer service in the metro…
The customer service in the metro centre store was brilliant.
Just took my time to choose the mattress, without any pressure.
Plenty of helpful information from the member of staff too.
March 23, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate you sharing your positive experience at our Metro Centre store. We're happy to hear that our staff provided helpful information without any pressure, allowing you to choose the perfect mattress. Take care, Megan at Customer Care
The lads on the day were really great…
The lads on the day were really great and sorted everything I wanted and also the service with bensons from start to finish was exceptional
March 20, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that the team sorted everything you wanted. It's great to know the service you received from start to finish was exceptional. Take care, Megan at Customer Care
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