Angela was so helpful, showing us all the matresses she thought would suit our needs. As we tested each one and gave an opinion she then selected a different one to allow us to choose. Not pushy at al... See more
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Angela was super helpful. She took her time with us explaining about the different mattresses and, helped us narrow our decision down based on our needs. Before we finalised the sale Angela went tho... See more
Company replied
From the minute we walked into the metro centre Gateshead store Tony was most helpful and very professional. He took the time to show us round the show room, pointed out bensons 3 step promise/guarant... See more
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the delivery guys were very friendly,arrived on time, removed their shoes, without being asked. very good service
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Company details
About Bensons For Beds - Metro Centre279
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 7 Metro Retail Park, NE11 9XU, Gateshead, Tyne And Wear, United Kingdom
- 1914606158
4.9
Excellent
537 reviews
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Reply from Bensons For Beds - Metro Centre279
Thank you for the positive review! We're thrilled to hear that our selection of beds met your needs and that our staff provided friendly and informative assistance. Come back and see us soon! 😄👍
Assistant enabled us to make informed…
Assistant enabled us to make informed decision in a minefield of mattresses
August 17, 2025
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that our assistance helped you navigate the complexities of choosing a mattress and make an informed decision.
Take care, Megan at Customer Care
Our sales assistant Jamie at…
Our sales assistant Jamie at metrocentre was great. Easy to deal with and found us the perfect mattress!
August 12, 2025
Reply from Bensons For Beds - Metro Centre279
We're so glad to hear that you had a great experience at our Metrocentre location. We're happy that our sales assistant was able to find you the perfect mattress! Take care, Megan at Customer Care
So easy and very helpful staff
So easy and very helpful staff.
Would highly recommend
August 10, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your recommendation and are glad our staff was helpful and made things easy for you. Thanks for the positive feedback! Take care,
Megan at Customer Care
Recently bought two beds from Bensons…
Recently bought two beds from Bensons for Beds. The beds were for our spare rooms for visiting family so we didn’t require the mattress assessment but we were able to try mattresses and Louise was very knowledgeable and helpful, she was very patient and supported us in our choices.
Overall a very positive experience.
August 10, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for choosing Bensons for Beds for your spare room needs! We are thrilled to hear that you had a positive experience with our knowledgeable and patient staff. We hope your family will enjoy the new beds for years to come. Happy sleeping, Megan at Customer Care
Paul was awesome
Paul was awesome. Took us from start to finish. Explained everything thoroughly and the game is the space needed to deliberate.
August 3, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words, Paul! We are thrilled to hear that you had a great experience with us. Our team strives to provide excellent service and make the process as smooth and informative as possible. We are happy that you found the perfect space and we look forward to working with you in the future, Megan at Customer Care
I was happy with everything
I was happy with everything, all staff kindly and frindly👍💯
August 2, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your positive review! We are thrilled to hear that our staff was friendly and kind. We strive to provide excellent customer service and it's always great to hear when we meet that goal. We appreciate your business, Megan at Customer Care
Friendly Staff
Friendly Staff, with lots of knowledge and not pushy sales people.
Lots of choices for all budgets.
July 29, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your kind words! Our staff takes pride in being knowledgeable and helpful without being pushy. We're glad you noticed our wide range of options to fit every budget. We can't wait to see you again, Megan at Customer Care
Excellent Jamie
Jamie was excellent we were chatting about other stuff as well as buying he has a brilliant personality and is a credit to Bensons
July 27, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you for leaving us such a kind review! We're thrilled to hear that you had a great experience with Jamie. Thank you for choosing Bensons, Megan at Customer Care
Both mattress and headboard have marks…
Both mattress and headboard have marks the driver contacted customer service who said would ring later
No call contacted store who then contacted customer service again and said I would be contacted still waiting
Poor service
July 18, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
We are sorry to learn about the marks on your items and the insufficient communication. Since no order details were included with this review, we have requested additional information to contact you directly and resolve this matter. Thank you,
Megan at Bensons for Beds Customer Care.
Nice team
Nice team, DIDN'T PUSH ME HARD LIKE OTHER PLACES! There are too many brands on the market so ended up with Slumberland as its a recognisable brand. All turned out good and am now sleeping 6 inches closer to the ceiling as the new mattress doesn't have a giant dip in it.
June 28, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for choosing Slumberland! We're glad our team was able to provide a non-pushy and enjoyable shopping experience. We're happy to hear that you're now sleeping comfortably on our high-quality mattress. Sweet dreams! Megan at Customer Care
Louise made the experience worth while
Louise made the experience worth while, she was informative regarding the mattress I was interested in without trying to push for sale. She was pleasant and had a great sense of humour without loosing her professionalism as a sales lady.
July 12, 2025
Reply from Bensons For Beds - Metro Centre279
We are so glad to hear that Louise provided you with a positive and informative experience while shopping for a mattress! We strive to maintain a professional and friendly environment at all times. Thank you for taking the time to share your feedback with us. We truly appreciate your business, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
Thank you so much for your kind words about our staff and their friendliness! We're glad to hear you also found great deals at our shop. Come back and see us anytime! Megan at Customer Care😊
The store itself had loads of choice to…
The store itself had loads of choice to suit all budgets. The guy that served us was excellent, not pushy, knowledgeable and friendly, hopefully the mattress will now live up to our expectations
July 5, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you for taking the time to leave us a review! We are thrilled to hear that you had a great experience with our knowledgeable and friendly team. We hope the mattress meets your expectations and we look forward to assisting you with any future needs, Megan at Customer Care
I was satisfied for customer care…
I was satisfied for customer care service,price, quality and my item got delivered on time.
Thanks Bensons
July 2, 2025
Reply from Bensons For Beds - Metro Centre279
We are thrilled to hear that you had a positive experience with our customer care service, affordable prices, great quality, and timely delivery. Thank you for choosing Bensons, Megan at Customer Care
Sales rep was patient and took time to…
Sales rep was patient and took time to show us different options. Delivery folk were polite and helpful , took care to use shoe covers in the house and were efficient
June 26, 2025
Unprompted review
Reply from Bensons For Beds - Metro Centre279
Thank you for your kind words! Our sales team is dedicated to providing exceptional service and our delivery team takes pride in being respectful of our customers’ homes. We're happy to hear you had a positive experience, Megan at Customer Care
Helpful friendly staff
Staff know their products and can easily help you find what you want.
June 28, 2025
Reply from Bensons For Beds - Metro Centre279
Thank you for the kind words! Our staff takes pride in their knowledge and are always happy to assist customers in finding the perfect product. We look forward to seeing you again soon!
Megan at Customer Care.
Great sales experience
Great sales experience, no hard sell, helpful staff. Overall painless buying experience.
June 14, 2025
Reply from Bensons For Beds - Metro Centre279
We appreciate your feedback! We're happy to hear that our staff was helpful and that you had a painless buying experience with no pressure. Take care, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We're so happy to hear that you found our staff lovely and appreciated our regular updates. Thank you for your positive feedback, Megan at Customer Care
Reply from Bensons For Beds - Metro Centre279
We're happy to hear that you had such a positive experience Bryan! Thank you for your brilliant feedback; we appreciate it greatly. Take care, Megan at Customer care
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