My husband and me were met with Karolina. Karolina made our visit very pleasant. She answered all our questions and helped us to make a decision which mattress to buy. Karolina made us feel very rela... See more
Company replied
Location
Switch locationUnit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ Milton Keynes, Buckinghamshire, GB
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See what reviewers are saying
Ride was the young man who made my shopping experience a breeze so patient with myself as I was in lots of pain that day .Good selection of beds & mattresses thank you Bensons for you service Especi... See more
Company replied
Ben at the Milton Keynes branch was very knowledgeable, efficient and couldn’t have been more helpful. A good shopping experience and we found exactly what we were looking for. I hope that the deliver... See more
The staff in store were very friendly and helpful, without being pushy. There was a range of products available, in terms of budget and aesthetics. I rang customer services to amend part of my order a... See more
Company replied
Company details
About Bensons For Beds - Milton Keynes621
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 1b Winterhill Retail Park, Winterhill Retail Park, MK6 1AJ, Milton Keynes, Buckinghamshire, United Kingdom
- 1908732029
4.8
Excellent
807 reviews
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TOP OF THEIR GAME!
From the moment we walked in into the store to the after sales communication has been top rate. Parash in the Milton Keynes store could not have been more helpful from understanding what we were looking for and guiding us to suitable options. Great range, well priced and the store presentation and atmosphere in comparison to a nearby competitor, Dreams was head and shoulders above!!
February 21, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you so much for your fantastic feedback! We’re delighted to hear that your experience — from the moment you walked into the store right through to the after‑sales communication — has been top‑rate.
Thank you for taking the time to share your comments — they mean a great deal to us,
Megan at Customer Care
Hi ordering at the shop was quick and…
Hi ordering at the shop was quick and effecient. Delivery details, times etc were sent by e mail and text and also had a phone call. Graham and stevie delivered bedstead, they were polite and courteous and arrived on time.
February 26, 2026
Reply from Bensons For Beds - Milton Keynes621
Thanks so much Mrs Ring! Wonderful to know ordering was efficient, delivery updates were spot on, and that Graham and Stevie were polite, courteous and on time.
See you next time! Megan at Customer Care 🙌
Recommend Bensons
Excellent customer Service MK branch from purchase to delivery. Communication first class about delivery date and delivery and assembly of frame ottoman bed excellent. Received emails about order throughout at stages and also before day of delivery timed delivery and on day first class call telling me time to expect my bed .
February 26, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you so much for your fantastic feedback Lynne! We’re delighted to hear the MK branch provided excellent customer service from purchase through to delivery. It’s great to know communication was first‑class, with clear updates at every stage, including emails, timed delivery notices, and a call on the day. We’re also thrilled the delivery and assembly of your ottoman bed were carried out to such a high standard. Thank you for taking the time to share your experience,
Megan at Customer Care
Salesman was very knowledgeable
Salesman was very knowledgeable, helpful but not pushy
February 22, 2026
Reply from Bensons For Beds - Milton Keynes621
Thanks so much for your 5 star review Pete! Wonderful to know the service was informative and supportive without any sales pressure.
Thanks again for your support—it means a lot!
Megan at Customer Care
Mira - Milton Keynes
Mira, the lady that helped us with choosing our bed was fantastic, very knowledgeable and friendly. Can’t wait for our new bed, thank you Mira.
February 22, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you for your 5 star review Mr Ash! So lovely to hear that Mira was fantastic—knowledgeable, friendly and so helpful in choosing your new bed. We can’t wait for it to arrive for you. Thanks again,
Megan at Customer Care
From sale to delivery
From sale to delivery, it was a smooth experience, and Bensons kept us informed all the way through. The delivery men were very courteous and assembled the bed and headboard quickly and efficiently, removing all packaging when they had finished.
February 22, 2026
Reply from Bensons For Beds - Milton Keynes621
Thank you for the fantastic review John! We're delighted everything went smoothly from sale to delivery, and it’s great to hear our team kept you informed throughout. Wonderful to know the delivery crew were courteous, efficient, and left everything spotless. Enjoy your new bed,
Megan at Customer Care
"I had a fantastic experience with my…
"I had a fantastic experience with my recent mattress purchase. The sales manager was attentive and respectful of my needs, and the delivery team, Kev and Craig, demonstrated professionalism by using shoe covers and treating my home with care." The drivers worked well together with a great sense of humour. Thank you x
February 20, 2026
Reply from Bensons For Beds - Milton Keynes621
Hello Maria,
We're happy to hear that you had a fantastic experience with your recent mattress purchase. It's great to know that the sales manager was attentive and respectful, and that the delivery team demonstrated professionalism. Thank you for your positive feedback,
Megan at Customer Care
The service I got from Bensons for Beds…
The service I got from Bensons for Beds Milton Keynes when I bought my bedding stuff was excellent. The staff are very friendly and ready to help should you require more details about the item you want to buy. To all the staff I say you are professionals and keep up the good work.
January 24, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We're happy to hear that you received excellent service at our Milton Keynes location and that our staff were friendly and helpful. We appreciate your positive feedback regarding their professionalism.
Stewart - Team Bensons
Thank you to Natalia for helping and…
Thank you to Natalia for helping and the guidance she gave on beds.
Made it easy on decide and buying our bed.
February 18, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so glad to hear that you received helpful guidance in choosing your bed. We appreciate you taking the time to share your positive experience!
Stewart - Team Bensons
Friendly helpful staff who explained…
Friendly helpful staff who explained everything to us to enable us to make the correct purchase for our needs x
February 17, 2026
Reply from Bensons For Beds - Milton Keynes621
We appreciate you taking the time to leave us this amazing review! We're so happy to hear that our staff was helpful in enabling you to make the correct purchase.
Stewart - Team Bensons
Reasonable and easy
We has a great experience with the sales people not being too pushy initially. Allowed us to assess our sleeping habits with their technology which was interesting.
We were helped my Meera/Mira who was really friendly, helpful and informative. Wasn't too pushy whilst we were deciding.
We didnt have deposit so used finance to pay for our mattress which was relatively easy.
Was a little annoyed at being chased to sign the credit agreement as they 'wanted to wrap it up before they closed'. Other than thay element of experience, I would recommend Bensons as they were much more reasonable than some competitors. Looking forward to receiving our purchase.
February 15, 2026
Reply from Bensons For Beds - Milton Keynes621
We're happy to hear that you found our team helpful and informative, and that you found our technology interesting. We appreciate your feedback regarding the credit agreement process and will review this. We're glad you found us more reasonable than competitors and hope you enjoy your new mattress.
Would highly recommend Bensons from a…
Would highly recommend Bensons from a sales experience, flexibility, timeliness and their strong customer focus. Worth every penny.
December 27, 2025
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We appreciate your recommendation! We're so happy to hear that you found our sales experience, flexibility, timeliness, and customer focus worth every penny.
Reply from Bensons For Beds - Milton Keynes621
We're so glad the delivery team was polite and careful when moving the mattress through your house. Thank you for your positive review – Lauryn at Customer Care 💜
Superb customer service
Great customer service to make sure our purchase & delivery of a double bed mattress went smoothly.
Delivery went brilliantly too on the day & near to the time slot allocated.
February 14, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so glad to hear our customer service ensured your double bed mattress purchase and delivery went smoothly. We appreciate your positive feedback about the brilliant and timely delivery. Thank you for your positive review Jane– Lauryn at Customer Care 💜
Very pleased with purchase
We decided to change our bed and mattress. We went to a number of companies before we found exactly what we were looking for at Bensons for beds.
The quality and price structure were very good. Helpful staff allowed us to try a number of mattresses before deciding on the one we purchased.
We waited 5 weeks for delivery, which was punctual and the delivery guys were very polite and helpful.
Overall a very positive experience.0
February 12, 2026
Reply from Bensons For Beds - Milton Keynes621
We're happy you found what you were looking for with us after visiting other companies. It's great the staff were helpful and the delivery was punctual. Thank you for your positive review John – Lauryn at Customer Care 💜
Great customer service and the delivery…
Great customer service and the delivery team were excellent
February 13, 2026
Unprompted review
Reply from Bensons For Beds - Milton Keynes621
We appreciate you sharing that you received great customer service and that our delivery team were excellent!
Stewart - Bensons Team
I’m very excited about the bed
February 12, 2026
Reply from Bensons For Beds - Milton Keynes621
We're so happy you're excited about the bed. Thank you for letting us know; we appreciate your positive feedback very much.
Stewart - Bensons Team
Everything went according to plan
February 14, 2026
Reply from Bensons For Beds - Milton Keynes621
We're glad you had a great experience, and we appreciate you taking the time to leave us this positive feedback!
Stewart - Bensons Team
Excellent Service
The service from the team especially Prash and the delivery team was awesome!
February 9, 2026
Reply from Bensons For Beds - Milton Keynes621
We appreciate your awesome feedback regarding the team and the delivery! We are so happy to hear about your positive experience. Michael @ Team Bensons
From the sales experience through to…
From the sales experience through to the gentleman delivering, we received an excellent service. The guys delivering were extremely friendly and polite and went to great lengths to ensure a careful delivery and removal of our old mattress. Well done guys!
January 27, 2026
Reply from Bensons For Beds - Milton Keynes621
We're happy to hear that you received excellent service, from the sales experience to the delivery. It's great to know the delivery team were friendly, polite, and careful with the delivery and removal. We appreciate you sharing.
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