We were served by Anil, who was both patient and very knowledgeable. He listened to our needs and took time and effort to show us the different options. Walked out satisfied. Experience slightly... See more
Location
Switch locationUnit C Shannon Corner Retail Park, Burlington Road, KT3 4RP New Malden, Kingston, GB
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See what reviewers are saying
Staff in the new Malden store were incredibly helpful. Not pushy at all showed me options and let me try the lift function for weight as I was interested in an ottoman. Then left me to browse for a wh... See more
I would definitely recommend Benson beds. I wanted a firm mattress something reasonable in price and good quality. I was greeted with a warm welcome. The store manager who dealt with me was amaz... See more
Company replied
Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient th... See more
Company replied
Company details
About Bensons For Beds - New Malden135
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit C Shannon Corner Retail Park, Burlington Road, KT3 4RP, New Malden, Kingston, United Kingdom
- 2083362302
4.7
Excellent
263 reviews
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Very helpful staff member ...great…
Very helpful staff member ...great variety of beds. very positive experience
August 14, 2023
Reply from Bensons For Beds - New Malden135
Thank you for taking the time to leave us a review! -Team Bensons
Excellent service at New Malden Shop
The person who assisted us in the shopping was excellent. He is very knowledgable, provided as many information as we needed. And he knows very well of our needs. Thank you.
August 14, 2023
Reply from Bensons For Beds - New Malden135
Thank you for taking the time to leave us a review! -Team Bensons
Charlie at New Malden was a great help…
Charlie at New Malden was a great help & answered all our questions. Very good service, polite & cheerful. Found the perfect mattress. Benson's was recommended as the place to go. Very happy with the price compared to other competitors.
August 12, 2023
Reply from Bensons For Beds - New Malden135
Hello Estelle,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Charlie can be given the credit he deserves. - Team Bensons
IGel bed
Charlie in New Malden branch was very knowledgeable and helped us make our choice which we are very pleased with.
August 12, 2023
Reply from Bensons For Beds - New Malden135
Hello Julia,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Charlie can be given the credit he deserves. - Team Bensons
Understood exactly what I was looking…
Understood exactly what I was looking for . Made good suggestions about an alternative
July 31, 2023
Reply from Bensons For Beds - New Malden135
Hello Mr Harris,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Salesman was helpful
Salesman was helpful, knowledgeable and a good listener.
Most importantly not pushy
August 1, 2023
Reply from Bensons For Beds - New Malden135
Hello Lorraine,
Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
Reply from Bensons For Beds - New Malden135
Hello Maria,
Thank you for your feedback! We really appreciate the time taken to leave us this review. - Team Bensons
Easiest bed purchase ever!
Staff member was extremely helpful, knowledgeable and gave us time to reflect on the information he gave us. A very stress free, easy purchase.
July 30, 2023
Reply from Bensons For Beds - New Malden135
Hello Doug
This is a fantastic review! Thank you so much for taking the time to leave us some lovely feedback. Easy and stress-free is exactly how ordering a new bed should be - Team Bensons
Reply from Bensons For Beds - New Malden135
Hello Naomi,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
A very knowledgeable saleswoman and…
A very knowledgeable saleswoman and very helpful and no rush. Plenty of time to test matresses
July 29, 2023
Reply from Bensons For Beds - New Malden135
Hello Mr & Mrs Beck,
Thank you for your feedback! We really appreciate the time taken to leave us this lovely review. - Team Bensons
Professional and knowledgeable
Well looked after and under no pressure to buy.
Faced with an overwhelming choice of beds, we were guided very professionally by the sales person (Keafer) who listened to everything we said and who managed to narrow down the choice very effectively. He knew his stuff and drew up a quote for us, which we were under no obligation to buy. We left the shop to have a think and returned at a later date to purchase, with a slight alteration to our original quote. Huge choice of delivery dates and some were quite soon. All in all a very satisfying shopping experience and we chose Bensons because it was so much better than our experiences with other bed companies we visited.
July 20, 2023
Reply from Bensons For Beds - New Malden135
Hello Rachel,
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Kearan can be given the credit he deserves. - Team Bensons
Need to implement a queuing ticketing system in store
Went to the New Malden store on Sunday afternoon.
Couldn’t get served.
Used the QR codes to get further info - went to an error page.
July 22, 2023
Reply from Bensons For Beds - New Malden135
Hi Kristina,
We're sorry to hear of your experience when visiting our store. We can see your order has now been placed and we'll be sure to take on board your feedback. If you require any further assistance, please do not hesitate to contact us. -Team Bensons
A pleasant experience
The gentleman who served us (Simon) was courteous, helpful and knowledgeable who explained the features and benefits of different mattresses. He also explained the delivery process and the various options for returns etc. My wife and I were impressed by the level of service
July 20, 2023
Reply from Bensons For Beds - New Malden135
Hello Samuel,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that Simon can be given the credit he deserves. - Team Bensons
Colleague helped us find a bed within…
Colleague helped us find a bed within less than 1 week delivery which was key for us. Happy with the service
July 22, 2023
Reply from Bensons For Beds - New Malden135
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
Rude salesman
The salesman was fine
Nice and polite and trying to help. We picked a bed and asked about discounts. He said no to that and when asked about an NHS discount he said only online, that it wasn't very much and we'd be waiting months for a mattress that way. I looked online & decided to go with that as it was £50 cheaper there due to a deal. After I told him I'd order online he became rude and dismissive. I was going to complain to the store but he may have been having a bad day. I wouldn't shop there again.
July 16, 2023
Reply from Bensons For Beds - New Malden135
Hello Emma, thank you for your feedback and we apologise for this. We did call today to discuss any concerns. If you do need anything, please don't hesitate to reach out -Team Bensons
Good service from salesman- friendly…
Good service from salesman- friendly and knowledgeable.
Would have liked to have received better offers- such as: free delivery and removal of old mattress
July 8, 2023
Reply from Bensons For Beds - New Malden135
Thank you for leaving some positive comments Keith! -Team Bensons
Great service at New Malden Branch!
Great customer service when buying a mattress yesterday at New Malden branch! Very impressed with the man who dealt with my order - Charlie North I think. He was cheerful, knowledgeable & efficient throughout - made the process very easy. He had many customers to deal with but managed to answer various questions whilst flitting between everyone, and always with a smile - what a credit to your company! Many thanks.
July 3, 2023
Reply from Bensons For Beds - New Malden135
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! I will pass this back to the store so that Charlie can be given the credit he deserves. We really appreciate you taking the time to leave some positive comments. - Team Bensons
The services they provided is very…
The services they provided is very professional. I told them I made order already for bed and drawer. They tried to see any further discount if combine them together.
July 2, 2023
Reply from Bensons For Beds - New Malden135
Thankyou so much for your review, we are thrilled that you were happy with your experience in our store! - Team Bensons
Polite and welcoming staff
Polite and welcoming staff, no pressure all questions answered and straight forward ordering
June 21, 2023
Reply from Bensons For Beds - New Malden135
This is a fantastic review. Thank you so much for taking the time to leave us some positive comments Julie -Team Bensons
Purchase of new bed
A very helpful fellow, dealt with our enquiry and purchase.
whole process very straightforward.
June 24, 2023
Reply from Bensons For Beds - New Malden135
That's great to hear Mr Yeandle, We really appreciate the time taken to leave us this lovely review. -Team Bensons
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