The process, from advice and sales, through to delivery, was great. Tom, the sales person, was friendly, helpful and honest. He explained it'd take two to assemble the beds, which it did, but the in... See more
Company replied
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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We were impressed with the wide choice of beds and mattresses. Simon, the sales assistant, was very helpful without being pushy. He understood our budget and worked with us to find the right op... See more
Company replied
On the 2 occasions I and my daughter visited your store the gentlemen who spoke to us were very helpful and knowledgeable. I had known what mattress I wanted but was unsure of base.
Company replied
Helpful salesman. Didn't have to wait too long for delivery. Good communication throughout. Just a bit disappointed we didn't shop around as could have bought exactly same mattress for £225 less whic... See more
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Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
268 reviews
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Very helpful salesman pointed us the the right direction
Very helpful salesman pointed us in the right direction for the right matters
October 8, 2023
Very helpful store manager
Very helpful store manager, quickly found the combination of items we wanted.All Very efficient
September 28, 2023
From the second I walked in to the shop…
From the second I walked in to the shop I was impressed with the quality and layout. The prices were ok too. The fella that served me in Northampton branch had been there years a knew his product range extremely well. I bought a fantastic bed and firm mattress which arrived in a few weeks as they are made after the order…who knew. Great delivery driver thanks Robertas and Jack who carried it all upstairs. I assembled the bed in about 20 minutes.It’s a solid quality product thanks Bensons
A few years on now and it’s still excellent. Big thanks for your help bensons. Many sweet dreams so far no grumbles about the frame or mattress
August 23, 2023
Unprompted review
May use AI-assist with repliesRead more
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Good service
Knowledgeable sales person who was helpful without being pushy. Delivery expected within very reasonable time, just over two weeks. Benson's recycling service for old mattress worth paying for knowing it won't go to landfill.
August 28, 2023
Reply from Bensons For Beds - Northampton725
We really appreciate the time taken to leave us this lovely review. -Team Bensons
The gentleman that served us on 30th…
The gentleman that served us on 30th August 2023 was so helpful and let me try as many beds as I wanted to without being pushy at all. He was very informative regarding my needs and I never felt rushed in any way. Really lovely man. Thank you very much for your service.
August 30, 2023
Reply from Bensons For Beds - Northampton725
What an amazing review! We really appreciate the time taken to leave this feedback for us. -Team Bensons
Reply from Bensons For Beds - Northampton725
Thank you so much for taking the time to leave us some positive comments. -Team Bensons
Ordered a bed base
Ordered a bed base. Nothing extraordinary just a basic one. Received FOUR delivery dates still with no base arriving. The attitude of the staff was one of casual dismissal. In the end we got our money back. Will not recommend this company to anyone!!
August 22, 2023
Unprompted review
Reply from Bensons For Beds - Northampton725
Hello Mrs Lawes, thank you for feeding this back. we're sorry to hear about this and we reached out today to discuss any concerns. If you do want to discuss further, please let us know -Team Bensons
The salesperson was very disinterested…
The salesperson was very disinterested and if I hadn’t wanted item and could have found similar I would have
He failed to have any knowledge of things and was totally not empathetic to my situation
He need’s training in building rapport and went from being disinterested to pushy - halfway through he dealt with another couples complaint and I had to return later to complete purchase
August 22, 2023
Reply from Bensons For Beds - Northampton725
Thankyou for taking the time to discuss this with us over the phone, your feedback is really valuable to helping us improve - Team Bensons
Mattress delivered to my elderly mother…
Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !
July 29, 2023
Reply from Bensons For Beds - Northampton725
Hello Vikki,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons
John was exceptionally helpful and…
John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.
August 11, 2023
Reply from Bensons For Beds - Northampton725
Hello Mr Milner, we are happy to hear that you are satisfied with your experience within one of our stores! We hope you enjoy your new purchase and appreciate the time taken to leave us this lovely review. - Team Bensons
Very helpful
I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.
July 26, 2023
Reply from Bensons For Beds - Northampton725
Hello Mrs Mitchell,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons
I’ve already done a survey
I’ve already done a survey.
We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.
We bought 2 beds.
July 20, 2023
Reply from Bensons For Beds - Northampton725
Hello Ann,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons
Lewis in the Northampton store…
Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.
July 18, 2023
Reply from Bensons For Beds - Northampton725
Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Lewis can be given the credit he deserves. - Team Bensons
Helpful staff. Good advice regarding deals on a bed…
Good advice regarding deals on a bed frame and mattress combination.
July 15, 2023
Reply from Bensons For Beds - Northampton725
Hi Mr & Mrs Munday, Thank you so much for your great review! This is exactly the service we strive to give to our customers. - Team Bensons
1st class service from Simon
July 16, 2023
Reply from Bensons For Beds - Northampton725
We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review, Kevin. - Team Bensons
Brilliant service team
The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.
July 5, 2023
Reply from Bensons For Beds - Northampton725
Thank you so much for your great review, Emma! You deserve nothing less than great customer service! I will feed this back to the warehouse, so the drivers can be given the credit they deserve. - Team Bensons
Fantastic service
Fantastic service, super knowledgeable and really relaxed not pushy sales at all.
July 1, 2023
Reply from Bensons For Beds - Northampton725
Thank you for your great feedback! We really appreciate the time taken to leave us this lovely review. This is exactly the service we strive to give to our customers. - Team Bensons
Excellent service
Excellent service. Paul was excellent in listening to our circumstances and patiently answered our questions and led to to the perfect mattress for us! Would highly recommend.
June 13, 2023
Unprompted review
Reply from Bensons For Beds - Northampton725
Hi Rosa, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.
Team Bensons
New bed
John, the salesman offered his help as we entered the store then let us wander and have a good look round without constant hassling which was a breath of fresh air.
Once we had found a bed of interest John took us through our options and we finally purchased a bed.
We can’t thank John enough for his help, he was extremely knowledgeable about the bed and his cheerful, helpful nature was lovely and made the whole experience pain free even though it was a scorching hot day and we had visited several other showrooms previously.
My advice would be to go to Bensons first, helpful and friendly but not pushy, highly recommended.
June 11, 2023
Reply from Bensons For Beds - Northampton725
Thank you for your feedback. -Team Bensons
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