Bensons For Beds - Northampton725 Reviews 

259
TrustScore 5 out of 5

4.8

Unit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB


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Rated 5 out of 5 stars

Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi Thanks again

Company replied

Rated 5 out of 5 stars

The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... See more

Company replied

Rated 5 out of 5 stars

The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.

Company replied

Rated 5 out of 5 stars

Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... See more

Company replied


Company details

  1. Bedroom Furniture Store
  2. Bed Shop
  3. Bedding Store
  4. Mattress Store

About Bensons For Beds - Northampton725

Written by the company

Information written by the company Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online. With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.

Contact info

  • Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom

  • 1604752432

4.8

Excellent

TrustScore 5 out of 5

259 reviews

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4.8

All reviews

(259)

25,307 reviews in the last 12 months

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Rated 5 out of 5 stars

Mattress delivered to my elderly mother…

Mattress delivered to my elderly mother , who understandably was worried given she is frail . The delivery guys did everything including helping her with a valance sheet and unwrapping the mattress for her . They could not have done more or been kinder to her . Living at distance , it's always a worry when you can't be there to help . But happy mum and happy daughter . Thank you so much .
Oh and the mattress was great too , mum sleeping comfortably . Top marks !

July 29, 2023
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Reply from Bensons For Beds - Northampton725

Hello Vikki,
Thank you so much for your great review! You deserve nothing less than great customer service! - Team Bensons

Rated 5 out of 5 stars

John was exceptionally helpful and…

John was exceptionally helpful and patient. No pushy sales effort just friendly and useful advice. Great service and very pleased with our final choice.

August 11, 2023
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Reply from Bensons For Beds - Northampton725

Hello Mr Milner, we are happy to hear that you are satisfied with your experience within one of our stores! We hope you enjoy your new purchase and appreciate the time taken to leave us this lovely review. - Team Bensons

Rated 5 out of 5 stars

Very helpful

I was let down by another company on a bed and needed one asap the guy in the Northampton store was so helpful in finding me a bed that would arrive asap and within my budget. I really appreciated it and would shop there again.

July 26, 2023
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Reply from Bensons For Beds - Northampton725

Hello Mrs Mitchell,
What a lovely review! This is exactly the service we strive to give to our customers, I will pass this back to the store so that they can be aware of what an amazing job they are doing. - Team Bensons

Rated 5 out of 5 stars

I’ve already done a survey

I’ve already done a survey.

We visited Bensons at Northampton. From entering the store to leaving we had first class service.
The young man who looked after is was personable, knowledgeable and went out of his way to help us.

We bought 2 beds.

July 20, 2023
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Reply from Bensons For Beds - Northampton725

Hello Ann,
Thank you for your lovely feedback! We are so pleased to hear that the service in store has been nothing short of amazing! We really appreciate you taking the time to leave some positive comments. - Team Bensons

Rated 5 out of 5 stars

Lewis in the Northampton store…

Salesman Lewis in the Northampton store was extremely polite and helpful with my two visits to the store and then purchase of a SuperKing Artisan Mattress.

July 18, 2023
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Reply from Bensons For Beds - Northampton725

Thank you so much for your great review! You deserve nothing less than great customer service! I will pass this back to the store so that Lewis can be given the credit he deserves. - Team Bensons

Rated 5 out of 5 stars
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Reply from Bensons For Beds - Northampton725

We are thrilled to hear that the service was 5*! We really appreciate the time taken to leave us this lovely review, Kevin. - Team Bensons

Rated 5 out of 5 stars

Brilliant service team

The drivers, Dave and Chiechefu did exactly what Benson stated they would do.
They were very polite and helpful and arrived within the time slot allocated, calling 30 minutes before. They Delivered the bed in a great condition and carried it to the room I asked.

July 5, 2023
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Reply from Bensons For Beds - Northampton725

Thank you so much for your great review, Emma! You deserve nothing less than great customer service! I will feed this back to the warehouse, so the drivers can be given the credit they deserve. - Team Bensons

Rated 5 out of 5 stars

Fantastic service

Fantastic service, super knowledgeable and really relaxed not pushy sales at all.

July 1, 2023
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Reply from Bensons For Beds - Northampton725

Thank you for your great feedback! We really appreciate the time taken to leave us this lovely review. This is exactly the service we strive to give to our customers. - Team Bensons

Rated 5 out of 5 stars

Excellent service

Excellent service. Paul was excellent in listening to our circumstances and patiently answered our questions and led to to the perfect mattress for us! Would highly recommend.

June 13, 2023
Unprompted review
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Reply from Bensons For Beds - Northampton725

Hi Rosa, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Rated 5 out of 5 stars

New bed

John, the salesman offered his help as we entered the store then let us wander and have a good look round without constant hassling which was a breath of fresh air.
Once we had found a bed of interest John took us through our options and we finally purchased a bed.
We can’t thank John enough for his help, he was extremely knowledgeable about the bed and his cheerful, helpful nature was lovely and made the whole experience pain free even though it was a scorching hot day and we had visited several other showrooms previously.
My advice would be to go to Bensons first, helpful and friendly but not pushy, highly recommended.

June 11, 2023
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Reply from Bensons For Beds - Northampton725

Thank you for your feedback. -Team Bensons

Rated 5 out of 5 stars

Came into store 7/6/23 no hard sale…

Came into store 7/6/23 no hard sale FAB!!! John was very knowledgeable, we were able to scrutinise each element to designing our bed, this is the second bed we have purchased from BENSONS very happy and very quick delivery date. 5*****

June 7, 2023
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Reply from Bensons For Beds - Northampton725

Good Afternoon, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Rated 5 out of 5 stars

Buying a bed

The guy in the store was very knowledgable about his product and very helpful.

June 4, 2023
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Reply from Bensons For Beds - Northampton725

Thank you for taking the time to leave us a review. -Team Bensons

Rated 5 out of 5 stars

Very helpful and friendly service from…

Very helpful and friendly service from your colleague JOHN which enabled me to choose the right bed for my requirement.

May 31, 2023
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Reply from Bensons For Beds - Northampton725

Hi Susan, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

Rated 5 out of 5 stars

Salesman in store wasn't pushy in…

Salesman in store wasn't pushy in anyway gave us really good advice and left us alone to make our minds up couldn't be happier

May 30, 2023
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Reply from Bensons For Beds - Northampton725

Thank you for taking the time to leave us a review! -Team Bensons

Rated 5 out of 5 stars

Helpful staff

Helpful statt

May 29, 2023
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Reply from Bensons For Beds - Northampton725

Thank you so much for taking the time to leave us some positive comments. -Team Bensons

Rated 4 out of 5 stars

Great service great deal

Great service, talked through options, great deal
My only feedback would be not to jump on people as they get in the door, we wanted to have a look and decide what we need. Just a bit of space to start with.
However the sales man was lovely and very helpful once we were ready.

May 28, 2023
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Reply from Bensons For Beds - Northampton725

Hi Lisa, thank you very much for your recent review and comments. We are very pleased to hear you have had such a positive experience during your visit to our Northampton store.

Team Bensons

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