Our experience with Bensons for bed was good service we received in shop and the delivery drivers charles and chichi Thanks again
Company replied
Location
Switch locationUnit 6a, St James Retail Park, NN1 1EE Northampton, Northamptonshire, GB
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See what reviewers are saying
The gentleman we saw in the shop quickly understood what type of mattress we wanted and showed us three that he thought would be suitable. After trying them several times we picked one. We were kept... See more
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The delivery drivers were on time and called prior to delivery. They were very careful with the delivery around my house and were very polite.
Company replied
Simon made the whole process of buying two beds at the weekend smooth, effortless and an absolute joy. Confident in his bed knowledge, gave us time to try beds, di not at all feel rushed, answered my... See more
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Company details
About Bensons For Beds - Northampton725
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6a, St James Retail Park, NN1 1EE, Northampton, Northamptonshire, United Kingdom
- 1604752432
4.8
Excellent
259 reviews
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Reply from Bensons For Beds - Northampton725
We are happy to hear that our manager was helpful. We appreciate your positive feedback and your time. Thank you Abi, Megan at Customer Care
Lewis was brilliant
Lewis was brilliant. No hard sell, listened. Great customer service.
March 11, 2025
Reply from Bensons For Beds - Northampton725
We appreciate you taking the time to share your positive experience. We are so glad that you were listened to and received great service! Thank you, Megan at Customer care
All good
All good. No hassle looking around the store. Advice given when we asked for it
February 16, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you found everything to your satisfaction and that our advice was helpful. Thank you for your positive feedback, Megan at Customer Care
Good help at store
Simon who helped us was knowledgeable, patient and cared about our experience. Happy with the mattress we chose.
February 14, 2025
Unprompted review
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had such a positive experience! It's wonderful to know that our team member's knowledge and care made your mattress selection process enjoyable. Take care, Megan at Customer Care
We're not pushed to buy a product.
We're not pushed to buy a product.
Advisor helpful with entry of guidance.
February 12, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that our advisor was helpful and that you felt no pressure to buy. Thank you for your positive feedback, Megan at Customer Care
Benson were very good
Benson were very good. I was nervous going into the shop. The man put my mind at rest. I got discount 25%. The sale was on. They reminded me when the delivery date was and gave me a two hour window when it would arrive. They came on time , put the bed together and took the rubbish away. Would recommend.
February 10, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that your initial nervousness was eased and that you felt reassured during your visit. It's great to know you were pleased with the discount and the timely delivery, assembly, and removal of rubbish. We appreciate your recommendation, Megan at Customer Care
Reply from Bensons For Beds - Northampton725
We're glad you enjoyed your experience; we appreciate you taking the time to share your positive feedback with us.
Take care,
Megan at Customer Care
Initial purchase of the bedWe were guided through the beds on sale…
We were guided through the beds on sale and we were fully informed on our choice.
the sales experience was very good, no hassle, not pushed just well informed
January 27, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that you felt well-informed and supported during your purchase. It's great to know the sales experience was helpful and hassle-free. Thanks for your feedback, Megan at Customer Care
Polite and not pushy sales.
John assisted us and was not pushy and helped with what e needed.
January 8, 2025
Reply from Bensons For Beds - Northampton725
We're happy to hear that you had a great experience and received the assistance you needed without any pressure. Thank you for your feedback, Megan at Customer Care
Left alone but when needed assistance…
Left alone but when needed assistance it was there and not pushy
December 31, 2024
Great Deal
great service, quality beds, at good price. process to order was simple.
December 10, 2024
Unreliable
Around 20th September I bought a bed to be delivered 20th of October. The delivery date was already changed to 6th November, 20th November, 6th December, 10th December and today it is changed to 7th January. Looks as a bad joke taking into account that I needed the bed urgently already in September. The people working in Northampton shop just don’t care or at least they are are not helpful. They can’t offer any solution. I am very disappointed.
December 11, 2024
Unprompted review
Reply from Bensons For Beds - Northampton725
Thank you for sharing your feedback with us Alicja. We’re very sorry for the repeated delays and lack of solutions offered by the store team. We completely understand how frustrating this must be, especially after planning for an urgent delivery back in September. This is not the level of service we aim to provide, and we appreciate you bringing this to our attention. Your comments have already been to the relevant team, and have worked to resolve this. Thank you for your patience while we put this right,
Megan at Customer Care
Good Experience
Simon, the salesperson in the Northampton branch couldn't have been more helpful. He was very knowledgeable about the specifications of beds and mattresses which made our decision making that much more easier.
December 6, 2024
How to treat a customer
my experience purchasing a mattress with Simon at the Northampton branch was exceptional, he was kind, patient, and extremely helpful in choosing the correct product for me, above all else he was not pushy for the sale which I was grateful for, my experience was excellent, much appreciated,Simon
December 6, 2024
Northampton
The manger at northampton was amazing and very helpful. He went truly out of his way to help me when he didn't need to and becuase of that I was granted an amazing bed. Thank you so much for helping me with the BACS nunber truly grateful.
November 11, 2024
Good service
October 30, 2024
Benson for bed is good quality and…
Benson for bed is good quality and there service is very good
October 16, 2024
Great Service
The person helping us was very knowledgeable and gave us a lot of information but didn't pressure us into a sale. He also advised about delivery times and helped us to ensure we had thought of everything.
October 9, 2024
New bed shopping.
The salesperson was helpful and informative in store. This made it easier to reach a decision on eventual purchase.
September 19, 2024
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