Great experience in store choosing our bed, very knowledgeable sales guy, no pressure sales, so much better than buying online, you need to test the mattress!
Company replied
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Very helpful in the store. The delivery driver Chris and his assistant Adam were great, nothing was too much trouble. We are very pleased with the quality and finish of our new mattress.
Company replied
Great service. Very knowledgeable and friendly staff who helped us choose the correct mattresses for our specific needs. Good choice in our local Northwich store. Seen by Lewis who was very helpful... See more
Company replied
The Manageress at Northwich (Sarah) was wonderful sales assistant. Kind, patient and clearly explained each bed. Followed by the step by step o% loan purchasing. Received helpful free bedding items i... See more
Company replied
Company details
About Bensons For Beds - Northwich600
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 4a Northwich Retail Park, CW9 5LY, Cheshire, Cheshire, United Kingdom
- 1606352657
4.7
Excellent
316 reviews
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Helpful staff,good well made…
Helpful staff,good well made products.And added extras a good extra.Bought our last bed and mattress off them and would definitely recommend.
March 24, 2025
Reply from Bensons For Beds - Northwich600
We appreciate your positive feedback! We're glad our helpful staff and well-made products met your needs. It's great to hear you recommend us based on your past experience. Take care, Megan at Customer Care
Great service, and knowledgeable
Peter at the Northwich store was friendly and very patient. Giving us plenty of time to make up our minds, we never felt rushed. We told him the type of mattress we were looking for and he gave us a few options to try. I always use Bensons and they never fail to get it right. Thank you.
March 19, 2025
Unprompted review
Reply from Bensons For Beds - Northwich600
We appreciate your kind words! It's great to hear that you felt supported by our team during your visit to the Northwich store. We're so glad they could assist you in finding the perfect mattress. Thank you for choosing us again, Megan at Customer Care
Reply from Bensons For Beds - Northwich600
We're glad you found it easy to order online. We appreciate your feedback, Megan at Customer Care
A few order teething problems but overall a great experience
A few teething problems during ordering, which were sorted out but overall a great experience and delighted with the product. We were kept informed at regular intervals from order to delivery and delivery was smooth and efficient. Just one bit of feedback- it would be useful if in store staff could deal with refunds, instead of having to contact customer services. An error was made on the initial order, where the discount wasn’t applied and it took a number of phone calls to both customer services and the store to resolve. After that, everything was perfect, and would recommend to friends and family. Thank you.
January 12, 2025
Unprompted review
Reply from Bensons For Beds - Northwich600
We appreciate your feedback and are glad you are delighted with the product. We're happy the delivery was smooth and efficient. Thank you for the suggestion regarding in-store refunds; we will consider this to improve our service. We regret the initial ordering issues and appreciate your patience in resolving them. We value your recommendation, Megan at Customer Care
Excellent team
The team were friendly, welcome and professional.
They answered all my questions and gave advice and support to help our choices.
January 28, 2025
Reply from Bensons For Beds - Northwich600
We appreciate you taking the time to share your experience. We're happy to hear that our team was friendly, welcoming, and professional while assisting you!
Take care,
Megan at Customer Care
Reply from Bensons For Beds - Northwich600
Thank you for your 5 star review Karen. We are pleased that you had a lovely experience with us. Take care,
Megan at Customer Care
Happy customer with service in Northwich
Store had very friendly and knowledgeable staff.
Plenty of choice of beds to choose from
January 1, 2025
Reply from Bensons For Beds - Northwich600
We appreciate you sharing your experience. We're happy to hear our staff was friendly and knowledgeable, and that you found a wide selection of beds.
Take care,
Megan at Customer Care
Brandon was a charming advisor
Brandon was a charming, helpful and knowledgable young man who served me as I bought a sofa bed.
He was a good advisor as I decided which to buy and very efficient in the sales process.
I have bought items from Bensons before and would be happy to be helped by Brandon again.
Well done young man!
January 17, 2025
Reply from Bensons For Beds - Northwich600
We appreciate you sharing your positive experience! We're happy to hear that our colleague was helpful and knowledgeable during your sofa bed purchase. We value your continued business and look forward to assisting you again in the future.
Take care,
Megan at Customer Care
Your assistant that day was very…
Your assistant that day was very helpful and knowledgeable about the product I wanted to buy. Never hurried me , never was pushy. The Northwich Cheshire branch was well laid out and had a good selection.
November 29, 2024
Staff were very helpful in choosing are…
Staff were very helpful in choosing are purchase.
November 23, 2024
A great shopping experience
The store was well laid out, it was easy to compare beds and mattresses. All our questions were answered. We had an enjoyable shopping experience. Lovely staff.
November 18, 2024
Excellent service
November 17, 2024
Excellent experience
Sarah was really helpful and kind, she understood what we needed and found something perfect for us. Can’t wait to receive our new bed!
November 2, 2024
Staff make or brick a company and the…
Staff make or brick a company and the staff at Northwitch are brilliant they give us time to try out the item we wanted. the young lady was very helpful and she did not push us in any way
October 27, 2024
Great service today from Sarah at the…
Great service today from Sarah at the Northwich store.Went in just for a look but after trying various beds and given loads of advice we decided to buy one.None of the usual hard sell,it was a pleasure.
October 29, 2024
Unprompted review
Beware of hidden costs added to the sale
Francesca followed us around the shop advising us which beds may be suitable for us. No problem with that.
We decided which bed we needed we were told delivery is free ! Not ! Headboard was included ! Not ! Lie after lie but we have spinal problems and needed a suitable bed.
Francesca did a calculation and although we thought it was a lot of money we trusted her and bought it.
Only to find we had been charged £200 for insurance , £50 delivery fee . NEARLY £500 For a headboard.
We may be elderly but we are NOT stupid !!!!
October 29, 2024
Not very good service and I will not be…
Not very good service and I will not be buying anything elese
September 22, 2024
Unprompted review
Went in for a mattress
Went in for a mattress. No fuss, given a quote.
Went back at a later date. Made purchase. Monthly payment explained and easy to set up.
Need to get the opening times on the website changed though.
October 5, 2024
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