Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... See more
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
Company replied
We were looked after well by Sinead, she was very helpful, and we were able to bring our little dog with us, so a good experience all round.
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
459 reviews
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A straightforward buying process
We explained exactly what we wanted/needed to the person selling. She listened carefully and showed us 3 different possibilities. Once we had chosen, she was knowledgeable about the product and the buying process was easy. Delivery will be straightforward and in good time. The bed will be delivered to the appropriate room. The staff member was friendly and professional.
May 12, 2026
Reply from Bensons For Beds - Norwich148
That’s brilliant to hear! 😊 Sounds like you had a smooth and well-guided experience from start to finish—thanks so much for sharing! ✨
Great information
Great information, very informative of the products.No pressure to buy discussed options on how to buy for affordability .
May 5, 2026
Reply from Bensons For Beds - Norwich148
We appreciate you taking the time to leave us a review! We're so glad to hear that you found our team informative and helpful with options to consider.
Team Bensons
Friendly and knowledgeable about their…
Friendly and knowledgeable about their products. Quick delivery too.
April 30, 2026
Reply from Bensons For Beds - Norwich148
We're glad you found our team friendly and knowledgeable, and that you experienced a quick delivery. Thanks for your positive feedback!
Team Bensons
Prompt, tidy and very professional.
They turned up at the time they said, were courteous and respectful. The men worked well as a team and were very quick and professional - I would certainly recommend John H and Steven B.
April 27, 2026
Reply from Bensons For Beds - Norwich148
Lovely to hear! We’ll share your kind words with John H and Steven B — thanks so much for recommending us.
Extremely helpful sales assistant
The sales assistant was extremely helpful, we were able to try several mattresses before coming to a decision. Delivery service was first class. Wouldn't hesitate to recommend Bensons.
April 16, 2026
Reply from Bensons For Beds - Norwich148
Thank you for the wonderful feedback! We’re delighted our sales assistant could help you try several mattresses and find the right one for you. It’s great to hear the delivery service was first class — thanks so much for recommending Bensons!
Best service and beds
We went to the Norwich store and we were assisted by Lora. We had the best service! Lora was very friendly, providing us with information as we browsed. We bought a bed, headboard and mattress and it was the easiest experience, thanks to Lora. Highly recommend Bensons, excellent quality goods and the best service.
April 22, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Friendly, easy, and great choices—classic Lora! Thanks so much,
Megan | Customer Care Specialist⭐
Very professional kept us updated on…
Very professional kept us updated on our order from start to finish deliverd when they said it would be lovely staff will definitely use them again and recommend then.
April 21, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback! We're delighted our professional service kept you informed and that our lovely staff delivered as promised. We look forward to serving you again!
Thank you for your positive review – Lauryn at Customer Care 💜
Great customer service
Great customer service sales lady very knowledgeable and helpful with what we were looking for was easy to talk to would recommend
April 16, 2026
Reply from Bensons For Beds - Norwich148
Thank you! We’re delighted our sales colleague was knowledgeable, helpful, and easy to talk to — we really appreciate the recommendation,
Megan | Customer Care Specialist
Had a great experience in Bensons for…
Had a great experience in Bensons for Beds in Norwich. Lora was amazing! She was very knowledgeable about all the products available and went through all the requirements I needed to pick a comfortable mattress and suitable bed. She was very friendly and helpful. Would definitely go back/recommend!
April 8, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy you had a great experience at our Norwich location. It's wonderful to hear that our colleague was so helpful and knowledgeable in assisting you to find the perfect mattress and bed. Thank you for your recommendation!
Team Bensons
Brilliant service from Lora
Brilliant service from Lora, everything was perfect from order to delivery. Great price as well 👍.
April 12, 2026
Reply from Bensons For Beds - Norwich148
Thanks so much for the lovely review! ⭐ Lora will be delighted to hear this. We’re so glad everything from order to delivery was spot on—and at a great price too!
We hope to continue providing you with excellent service in the future,
Megan | Customer Care Specialist✨
Sofa bed shopping
We were looking for a sofa bed and Judy couldn't have been more helpful. She was more than happy to show us them as sofas and beds and measured everything so we knew we had the right size for our room. She was informative without being pushy and we ended up buying a new wardrobe as well.
April 7, 2026
Reply from Bensons For Beds - Norwich148
We're so glad that you found the assistance you received to be helpful. It's great to know that the demonstration and measurements were useful, and that you were able to find both a sofa bed and a wardrobe that suited your needs!
Team Bensons
Excellent all round setvice
Exceptional
Such helpful staff, clearly explained all the options to us, no pushy sales techniques won the purchase.
We are delighted with our new mattress and glad we did lots of research ending up at Bensons for beds.
November 21, 2025
Reply from Bensons For Beds - Norwich148
Thank you for the lovely feedback! 😊 We’re delighted to hear you found the service exceptional, with clear explanations and no pushy sales. It’s great to know all your research paid off and that you’re happy with your new mattress. Enjoy the comfort,
Megan | Customer Care Specialist💜
Lovely staff
Had the best experience with Judy, she’s the main reason we came back for a second look instead of ordering it online, so knowledgeable and patient with us. Always wanting to help
March 29, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for the lovely feedback! We’re so glad Judy’s knowledge and patience made such a difference — she’s exactly why in‑store service still matters. We’re thrilled you came back, and we’ll be sure to pass on your kind words,
Megan | Customer Care Specialist😊
Wardrobe fitments
Very good knowledge. Did bot feel rushed or pushed to buy. Good delivery team. Install in an hour.
March 25, 2026
Reply from Bensons For Beds - Norwich148
Thank you for the great feedback Cheryl! 😊 We’re pleased to hear our team’s knowledge made the difference and that you felt relaxed with no pressure to buy. It’s also great to know delivery and installation went smoothly. Enjoy your new bed,
Megan | Customer Care Specialist🛏️✨
Fantastic …
From shop floor to delivery the service was great and the quality of the bed is eexcellent
March 16, 2026
Reply from Bensons For Beds - Norwich148
Thanks for the great review Teresa! So glad everything was smooth from the shop floor to delivery — and even better that you’re loving the quality of the bed! Enjoy every comfy night,
Megan at Customer Care🌟
Would not recommend
Would not recommend, customer service is appalling!! We purchased the bed in January and not due to be delivered until middle of may. We were told when buying the bed that if the price goes down before we recieved the bed then they would price match… when calling the store they are now saying that’s not the case. Since reading the bad reviews I wish we had purchased elsewhere. The bed wasn’t cheap and expected better service… lesson learnt! Never again
March 21, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you for sharing your experience — I’m really sorry to hear how disappointed you’ve been left feeling. Waiting several months for delivery and then being given conflicting information about price matching is understandably frustrating, especially after being told something different at the point of purchase.
Your feedback is extremely important, and we will be passing this on internally to ensure this is reviewed with the relevant teams.
I’m sorry this has affected your confidence in us.
Thank you again for taking the time to let us know,
Megan at Customer Care
Great service and friendly advice!
We were met by Sinead instore at the Norwich branch, she was knowledgeable and friendly without being pushy, she helped us find the perfect bed for our needs, would highly recommend!
March 7, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
Thank you so much for your lovely review! I’m really pleased to hear that Sinead at our Norwich branch took such great care of you. It’s wonderful to know she was knowledgeable, friendly, and supportive without being pushy — and that she helped you find the perfect bed for your needs.
We truly appreciate your recommendation,
Megan at Customer Care
We were well treated
We were well treated, given comprehensive information and allowed time to reach a decision.
March 8, 2026
Reply from Bensons For Beds - Norwich148
Richard Price,
We're delighted you felt well-treated and had ample time to decide, with comprehensive information provided. Thank you for sharing your experience!
Team Bensons
Polite and pleasant service
Polite and pleasant service, and Sinead was very helpful and knowledgeable, a credit to Bensons
February 25, 2026
Reply from Bensons For Beds - Norwich148
Mrs Tedstone,
We appreciate your feedback! We're so glad to hear you received polite and pleasant service, and that our team member was so helpful and knowledgeable.
Team Bensons
First class service from the moment we…
First class service from the moment we walked in the door to the delivery / bed assembly being completed.
Wouldn’t hesitate to use Bensons again.
February 27, 2026
Reply from Bensons For Beds - Norwich148
Really appreciate your feedback! Delighted the experience was first class from start to finish. Thank you—hope to see you again,
Megan at Customer Care⭐
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