Went into the store with a rough idea of what we were after and was greeted by Tina who showed us options within our price range and style we were after. When unsure with a few, she was patient with u... See more
Company replied
Location
Switch locationUnit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ Norwich, Norfolk, GB
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Very helpful and efficient two women in the store location was the beginning. The delivery was on time and since the truck was too large to get through The Great Hospital site Gates, the men carried t... See more
Very helpful advise from the Lovely lady in the showroom right through to delivery and set up, excellent service. We are very happy with our purchase so many thanks to all
Company replied
We were looked after well by Sinead, she was very helpful, and we were able to bring our little dog with us, so a good experience all round.
Company details
About Bensons For Beds - Norwich148
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 6 Sprowston Retail Park, Salhouse Road, NR7 9AZ, Norwich, Norfolk, United Kingdom
- 1603419702
4.6
Excellent
459 reviews
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Calm and useful experience
Judy was very helpful. Didn't pressure me into buying anything and came to me when I needed to ask questions. Very accommodating and let me browse without hovering around. Store very clean and inviting. Delivery within a month so very happy about that and even though there was a lot to go through she took her time to explain to make sure I knew everything I needed to know.
February 23, 2026
Reply from Bensons For Beds - Norwich148
Thank you so much for your wonderful feedback Miss Johnson! We’re delighted to hear Judy gave you helpful, pressure‑free support and made you feel comfortable to browse at your own pace. Great to know you found the store clean and inviting, and that everything was clearly explained. We’re also glad your delivery time worked well for you. Really appreciate you sharing your experience,
Megan at Customer Care😊
Double divan
At the end of the day, after doing my research, I wanted a decent bed and base for a fair price which Bensons provided.
February 21, 2026
Reply from Bensons For Beds - Norwich148
Thanks so much for the lovely review Elaine! We’re thrilled you found the perfect bed and base at the right price — sleep well,
Megan at Customer Care
Received our new headboard as arranged
Received our new headboard as arranged. Very happy with the ordering in store and also when it was delivered. Kept up to date when we would receive our item and also from the delivery drivers. Great experience!
February 19, 2026
Reply from Bensons For Beds - Norwich148
Thank you for your lovely feedback! We’re delighted to hear that your headboard arrived as arranged and that you were happy with both the in‑store ordering experience and the delivery process. It’s great to know you were kept well‑informed throughout and that the delivery drivers provided excellent service. We really appreciate you sharing your experience,
Megan at Customer Care
Reply from Bensons For Beds - Norwich148
Thank you for your feedback! We’re pleased to hear your delivery arrived on time and that the team were professional throughout. We really appreciate you taking the time to share your experience,
Megan at Customer Care
The store staff allowed us to look…
The store staff allowed us to look round without being pushy, but were close enough when we needed information, very friendly and informative, we love our new bed it’s so comfortable
February 19, 2026
Reply from Bensons For Beds - Norwich148
Hello Julie,
We're happy to hear that our staff were helpful and informative, without being pushy. It's great to know you love your new comfortable bed! Thank you for your positive feedback,
Megan at Customer Care
Staff were friendly and polite.
Staff were friendly and polite.
A very good range of products
Couldn't fault the service
February 13, 2026
Reply from Bensons For Beds - Norwich148
We appreciate your positive feedback! We're so happy to hear that you found our staff friendly and polite and that you enjoyed our range of products. Thank you for your positive review – Lauryn at Customer Care 💜
Fantastic customer service
As soon as we entered the store we were greeted politely and enthusiastically. The staff were very helpful in helping us discover what firmness and type of mattress we wanted, and helping us find pillows we liked and ensuring we left with a great deal. We tried every mattress store nearby and this was our favourite. Shoutout to Sinead for making sure we had a great experience!
February 15, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're happy to hear that you were greeted politely and enthusiastically upon entering our store. It's great to know that our staff were helpful in assisting you in discovering your preferences and ensuring you left with a great deal. Thank you for your feedback!
Staff in store were really helpful
Staff in store were really helpful. Ordering was easy and delivery date within 4 weeks.
February 11, 2026
Reply from Bensons For Beds - Norwich148
We appreciate your feedback! We're so happy to hear that our staff were helpful and that you found ordering easy with a timely delivery.
From start to finish service &…Benson bed purchase
From start to finish service & communication was top notch.
February 14, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that you experienced top-notch service and communication from the beginning to the end. We appreciate your positive feedback!
Stewart - Bensons Team
Friendly in store staff
Friendly in store staff. Easy to order. Delivered on the due date. Delivery staff were very nice.
February 13, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that you found our in-store staff friendly and the ordering process easy. We appreciate your positive feedback about the on-time delivery.
- Jessica at Team Bensons
Reply from Bensons For Beds - Norwich148
We are so pleased to hear that you received excellent service, thank you
- Jessica at Team Bensons
The perfect bed
The lady who served me was brilliant, knew about the product and helped me make the right choice for me
February 11, 2026
Reply from Bensons For Beds - Norwich148
We appreciate you taking the time to share your feedback. We're so happy to hear that our team member's knowledge helped you make the right choice.
Easy to order no hold ups
February 8, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that your order was easy and without delays. Thank you for your positive feedback; we appreciate it.
The men who made the delivery were…
The men who made the delivery were friendly, careful and helpful.
February 4, 2026
Unprompted review
Reply from Bensons For Beds - Norwich148
We're so glad the delivery team was friendly, careful, and helpful. We appreciate you sharing your positive experience with us!
Delivery was done within the alloted…
Delivery was done within the alloted time. Delivery guy's were very polite and very helpful. Taking the mattress up to the bed unwrapping and putting in place.
February 5, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that the delivery was on time and that our team members were polite and helpful in setting up your mattress. Thank you for your positive feedback!
If you need a bed then "bensons for beds" is the one
I ordered my Ottoman TV bed on the 10th of January 2026 and they managed to deliver my bed on the 2nd of February - within 23 days. That was so quick than expected.
On the delivery date, John and Steven called me 30 min prior to came to my place in Bradwell and they did a really good job. They managed to fix my bed within one and half hours. They were so professional in their field and explained everything about the bed - because it was surround music TV ottoman bed.
I am so happy about my purchase and highly recommend Bensons for beds if you are looking for a bed.
And I want to mention that I went to several other places around the area and I couldn't find any nicer beds like the one I bought.
February 2, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that your Ottoman TV bed was delivered quicker than expected. It's great to know the delivery team were professional and helpful with the bed setup. We appreciate your recommendation of Bensons for beds.
I bought a bed from Benson Beds Norwich…
I bought a bed from Benson Beds Norwich and had a great experience overall .The bed is comfortable & well -made . The delivery was smooth and well organised .The team Driver John H & Steven B (Driver assistant ) arrived on time .I got a good customer service as well on visiting the shop .I would recommend Benson Beds to anyone looking for a comfortable and well built bed .I am happy with my purchase
Thank you
February 3, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that you had a great experience at our Norwich location and are comfortable with your well-made bed. It's great to know the delivery was smooth and well-organized, and that you received good customer service. We appreciate your recommendation!
Judy at the Norwich store was lovely
Judy at the Norwich store was lovely, very friendly and helpful but not pushy. Left us to consider the beds without following us around like some sales people do so didn't feel rushed. We went away to debate which bed we liked best. Judy was kind enough to give us a follow up call the next day and we were able to order over the phone. Excellent customer service!
February 1, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that you found our staff member at the Norwich store lovely, friendly, and helpful. It's great to know you appreciated the no-pressure approach and the follow-up call. We appreciate your feedback!
Great choice great service
January 26, 2026
Reply from Bensons For Beds - Norwich148
We appreciate your kind words! We are so happy you enjoyed our service and the choices we offer. Thank you for your support,
Megan at Customer Care
Lora the salesperson was very friendly…
Lora the salesperson was very friendly and welcoming, she had vast knowledge of all the products and helped us choose the right bed for us!
January 17, 2026
Reply from Bensons For Beds - Norwich148
We're happy to hear that our salesperson was friendly and welcoming! It's wonderful that their product knowledge helped you choose the right bed. Thank you!
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