A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some c... See more
Company replied
Personnel were friendly, helpful and very efficient. The showroom is well set out. Because I have purchased from this store before, Alex was able to look up my previous purchase and find me todays... See more
Company replied
Great service from start to finish. The sales team were extremely knowledgeable and helpful. We were kept informed throughout and the delivery and assembly was great. Would highly recommend.
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.7
Excellent
628 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly delivery guys
Friendly delivery guys, offered to put shoe covers on. Took bed upstairs to exact spot. Would highly recommend!
July 16, 2025
Reply from Bensons For Beds - Nottingham208
Thank you so much for your kind review! We are thrilled to hear that our delivery team provided excellent service and took care of your needs. We truly appreciate your recommendation, Megan at Customer Care
Very efficient and on time
July 10, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for sharing your positive experience with us! We pride ourselves on being efficient and timely for our customers. We look forward to seeing you again soon, Megan at Customer Care
Unforeseen additional cost
The overall experience was very good. We were not pressurised in any way. The only blemish arising from this sale was that we opted to purchase a mattress cover and when we came to make the payment we found that an extra £10 had been added to the delivery cost on the invoice. This was not mentioned beforehand and when we queried this addition we were told that the delivery now constituted two items and not just the mattress. We know that this is a small error but it left a negative impression.
June 19, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your positive review and for bringing this issue to our attention. We apologise for any inconvenience the additional delivery cost may have caused. We will ensure that this does not happen again in the future and we appreciate your feedback. We are glad to hear that overall, your experience was very good and we hope your next experience with us is even better, Megan at Customer Care
Excellent quality
Great experience! Has good collection of beds, straightforward process. Excellent customer service by Ray.
July 2, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for the fantastic review! We are thrilled to hear that you had a great experience and that our bed collection and process met your expectations. Ray and our team strive to provide excellent customer service every day. We look forward to seeing you again in the future, Megan at Customer Care
Wrong faulty bed delivered
Wrong faulty bed delivered. Ordered two mattresses with different firmness that zip together. Delivery was good and on time but one bed didn’t have zip to link together!!! Therefore could well slip on base. Had to leave this and reorder but have to wait over three weeks for replacement and wait again for delivery.
Very disappointing to get this wrong and no compensation offered for error and inconvenience.
July 2, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback. We apologise for the inconvenience caused and are working to resolve the issue with your order. For further support, please follow the link and reach out to us: Contact Us | Bensons for Beds
Thank you,
Megan at Customer Care
Good service and very easy to get what…
Good service and very easy to get what my wife love. Zero finance, love it
July 1, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your feedback! We're thrilled to hear that we were able to provide good service and make it easy to find something your wife loves. We also offer zero financing options to help make your shopping experience even better. We appreciate your support,
Megan at Customer Care
Was kept upto date with the delivery of…
Was kept upto date with the delivery of our new bed, called us 30 minutes before arrival on the day
Paul & Ian were excellent, delivered & erected the new bed plus disposed of the old bed and all of the packaging from the new bed.
Very pleased overall.
June 27, 2025
Reply from Bensons For Beds - Nottingham208
We're so glad to hear that you were kept informed about your new bed's delivery. It's great that the delivery team were excellent in delivering and assembling the bed, and removing the old one and packaging. Thank you! Take care, Megan at Customer Care
Reply from Bensons For Beds - Nottingham208
We are so glad you received excellent service and was looked after from beginning to end Sam. Thank you for your positive feedback; we appreciate it!
Take care, Megan at Customer Care
Reply from Bensons For Beds - Nottingham208
We're happy to hear that the service was helpful and friendly. We appreciate your positive feedback and thank you for your time, Megan at Customer Care
Lots of advice given to identify the correct mattress
Met on day one with Terry, who showed us many mattresses trying to identify which sort of mattress we were wanting. We got a bit confused so went away and came back a few days later with a clearer picture & saw Terry again. Tried the mattress we had in mind but then tried a couple more as suggested by Terry the previous time. This time we identified what we feel is the correct mattress & went ahead and purchased. Terry took us through the ordering process, was able to add in an offer to bring the price down & we are now awaiting our delivery date.
June 8, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found the perfect mattress with our assistance. It's great you felt supported during the selection and ordering process. We appreciate your positive feedback and hope you enjoy your new mattress! Sleep well, Megan at Customer Care
The salesman was very informative but…
The salesman was very informative but not pushy. He spent a while showing what was what we wanted. He was a great salesman if he had pushed too hard we would gave walked away. Great selection of beds and mattresses. Very happy with our purchase and shopping experiences
June 6, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that the salesperson was helpful and not too pushy. We're also glad you found a great selection and are happy with your purchase and shopping experience. Thanks for your feedback, Megan at Customer Care
Very friendly service
Very friendly service. Clear explanation but no hassle or pressure
June 5, 2025
Reply from Bensons For Beds - Nottingham208
We appreciate your feedback and are so glad you found our team friendly and helpful. It is our goal to provide clear service without pressure. Take care, Megan at Customer care
We were greeted by Lynette who was…
We were greeted by Lynette who was super helpful. Asked us about budget and what we wanted so that she could show us relevant products. Wasn't push - just really friendly, helpful and explained everything
May 31, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found our team member helpful and friendly. We appreciate you mentioning how they took the time to understand your needs and explain everything clearly. Thanks for your positive feedback, Megan at Customer Care
Horrendous experience!
Horrendous experience!! We were promised a date of delivery which was delayed 5 times. Each time we have called we got ambiguous answers with no solutions. I was in my last trimester of my pregnancy and thanks to bensons I had nothing to sleep on for weeks with a newborn ,tears and all.
We kept on informing them of our situation but they cared less after months of time and energy spent,they told us “ we can take our business somewhere else “. As if I’ll find beds on same day delivery somewhere else
On the day of delivery of my order there was miscommunication amongst them and the company failed to inform their transport department to collect and this made the delivery person very unhappy and unpleasant. we had to again call customer service and get this sorted which took a good few hours! Overall very poor experience
June 2, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're truly sorry to hear about the difficulties you experienced. We regret the multiple delivery delays and the miscommunication that occurred. We're taking your feedback seriously to improve our service and prevent similar situations in the future. Thank you for bringing this to our attention, Megan at Customer Care
Helpful and clear
May 31, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your 5 star review Robeena. We hope you love your new order. Take care, Megan at Customer Care
Third visit and the same person looked…
Third visit and the same person looked after us each time explained clearly about the product and pricing
May 29, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you consistently receive clear explanations about our products and pricing during your visits. Thank you for your positive feedback, Megan at Customer care
Excellent customer service
On arrival at the store we were advised to ask for Decland for the purchase of the bed . Decland showed us exactly what we were looking for and gave us information regarding different mattresses. He was very informative and assisted us with contacting us for assembly as well . Decland was approachable and gave excellent customer service.
May 26, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you received excellent customer service and found the perfect bed and mattress! We appreciate that you found the assistance informative and approachable. Thank you for your positive feedback, Megan at Customer care
My new bed
Got a good bargain on my bed compared to the other shops.
Ash was very knowledgeable and friendly.
May 26, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you got a good deal on your bed! We appreciate your positive feedback regarding the helpful and friendly service you received. Thank you, Megan at Customer care
Reply from Bensons For Beds - Nottingham208
Thank you for your wonderful 5 star review Andrea. Sleep well, Megan at Customer care
Bensons staff really helpful in store
Bensons staff really helpful in store, friendly and professional. The delivery guys Nathan, Lee and G were really polite, professional and helpful too. Items arrived as expected and within timeframe given.
May 13, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you so much for sharing your experience with our team at Bensons! We're thrilled to hear that our staff and delivery team provided exceptional service. We strive to make every customer's experience as friendly and professional as possible. Thank you for choosing Bensons! 😊
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.