A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some c... See more
Personnel were friendly, helpful and very efficient. The showroom is well set out. Because I have purchased from this store before, Alex was able to look up my previous purchase and find me todays... See more
Company replied
Great service from start to finish. The sales team were extremely knowledgeable and helpful. We were kept informed throughout and the delivery and assembly was great. Would highly recommend.
Company replied
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.7
Excellent
626 reviews
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Reply from Bensons For Beds - Nottingham208
We appreciate you taking the time to share! We are so glad you received excellent, friendly, and efficient service from our team.
They had a good range of pillows and…
They had a good range of pillows and was happy to demonstrate several ones.
February 7, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found a good selection of pillows and appreciated the demonstrations. Thank you for your positive feedback!
Professional and efficient service
Professional and efficient service. Met all my required expectations.
February 6, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We're happy to hear that you received professional and efficient service, and that we met your expectations.
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We're so happy that both the in-store service and the delivery met your expectations. Thank you!
Respect and knowledgeable workers
Two men who knew what they were doing, arrived on time,clean workers with respect for property and helpful . Took the packaging away with them
February 5, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our team's punctuality, expertise, cleanliness, and respect for your property impressed you. We appreciate you mentioning their helpfulness and the removal of packaging.
The personal friendly staff who…
The personal friendly staff who listened to our requirements, who went above and beyond to ensure we had a relaxed enjoyable experience. Very knowledgeable and extremely helpful. Thank you Alex
January 31, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our staff listened to your requirements and went above and beyond to ensure you had a relaxed, enjoyable experience. It's great to know you found them knowledgeable and helpful. Thank you!
Excellent service from the Nottingham…
Excellent service from the Nottingham branch, great Bed very happy
January 31, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you received excellent service from the Nottingham branch and that you are very happy with your great bed. Thank you!
From the expert and very knowledgeable…
From the expert and very knowledgeable Sales team to the highly efficient and friendly delivery operatives the experience has been over and above expectations. I can’t rate Bensons for beds highly enough and would particularly recommend the Nottingham store at castle marina retail park.
January 6, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Wow — this absolutely made our day Alan! 🛏️✨ Huge thanks for shouting out both our Nottingham team and our delivery superstars. We’re thrilled to hear everything was above and beyond!
Sleep well,
Megan at Customer Care
Very polite
Very polite, made a nice job , gave notice before they arrived, I wouldn’t hesitate to use Bensons again, and I think the quality is good too
January 29, 2026
Reply from Bensons For Beds - Nottingham208
We're so glad to hear that you were happy with our team's politeness and the work completed. It's great knowing that you appreciate the quality and would use us again!
Thanks again for your support—it means a lot!
Megan at Customer Care
Amazing service
January 26, 2026
Reply from Bensons For Beds - Nottingham208
Thank you so much! 😊 We’re thrilled to hear you received amazing service. We really appreciate you choosing us,
Megan at Customer Care
Bed Base…
The delivery men (3) were very friendly and helpful,they chatted as they took our bed base upstairs and were very professional in their work
Great Service
January 26, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear the delivery team was friendly, helpful, and professional while bringing your bed base upstairs. Thank you for your positive feedback about our service!
Easy quick and simple experience
Easy quick and simple experience from receiving advice in store, ordering and paying for a new bed and mattress, delivery (including notification of time) and assembly.
January 23, 2026
Reply from Bensons For Beds - Nottingham208
We're so glad your experience was quick and simple, from the advice in store to the delivery and assembly of your new bed and mattress. We appreciate your feedback.
Exceed expectations
What a delightful companyBenson for beds are to deal with.
Before the goods were off loaded of the truck triple checked what I had being delivered was what I had ordered
A double divan base with draws and a king size mattress.
The delivery team Ian and Paul were so helpful and spotted an issue with the bed before I did. Took all the necessary photos and dealt with it all for me.
I would not have spotted it till I put the bedding on. Took the hassle away for me.
When I phoned on Monday as it was delivered late on Friday all the wheels put in place to replace it. Really did not have to make that call.
Super efficient service. Not what you have come to realise does not always happen in other companies.
Would truly recommend Benson for beds in Nottingham, especially the manager.
Used them before and that was good now exceptionally fantastic.
Keep it up
January 26, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you had such a positive experience. It's great to know that our team's attention to detail and quick response made your purchase so easy. We appreciate your recommendation and are delighted to have exceeded your expectations. Thank you for your fantastic feedback.
Fantastic service and advice
Fantastic service and advice . Quick delivery with all
The hassle taken out of it . Thank you
January 26, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you found our service fantastic and the delivery quick. We appreciate you taking the time to leave us this positive feedback!
I was left to look around and try as…
I was left to look around and try as many beds as needed. No pushy sales talk apart from requested information. A good all round experience.
Here's hoping the bed lives up to expectations!!!
January 15, 2026
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you enjoyed the experience and appreciated the no-pressure environment. We hope your new bed provides you with many restful nights! Thanks for your feedback.
Mixed experience…
Buying the bed was pretty simple process in store with delivery date confirmed within 24/48 hrs of purchase. About 3 weeks after this confirmation received notification that delivery was going to be delayed by a further 2 weeks (appreciate Christmas period may have impacted this slightly)
Being kept informed of delivery, tracking availability on the day and call from delivery team an hour before drop was really great. The two dropping the bed off were superb and really helpful.
Upon building the bed we noticed there was an issue and a couple of parts were faulty - contacted Customer Services (easy enough and a really great advisor) and replacement parts have been ordered, but here’s the kicker - I have to wait somewhere between 7-14 days for these to arrive so have a half built bed….
I get it, issues happen but being left in the lurch isn’t so great….lets see what happens next as this is the key part, there’s an issue how good are the team at Bensons in resolving and preventing a nightmare……
January 5, 2026
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for taking the time to share such detailed feedback. We’re pleased to hear that your in-store experience was smooth, and that our delivery team kept you well-informed and provided excellent service on the day – we’ll make sure they receive your kind words.
We’re truly sorry for the delay in delivery and the inconvenience caused by the faulty parts. While issues can occasionally occur, we completely understand how frustrating it is to be left with a half-built bed. Your comments highlight an area we need to improve, and we’re already reviewing our processes to reduce wait times for replacement parts.
Thank you again for your patience and for giving us the opportunity to make this right,
Megan at Customer Care
Customer service is second to none.
Customer service is second to none. One of the good guys 😀
Everytime we’ve been in store the staff are excellent, Alex looked after us this time and was friendly, knowledgeable and efficient.
January 3, 2026
Reply from Bensons For Beds - Nottingham208
We’ll make sure Alex sees this—it’ll make his day! Thank you for recommending us.
Looking forward to seeing you again!
Megan at Customer Care
Good service with reasonably priced beds
Very efficient service. Staff not pushy at all. Delivery date was also good, not weeks away. Hopefully the mattress is as comfy ax it was in the shop..
Also a good variety of prices for those with different budgets.
January 1, 2026
Reply from Bensons For Beds - Nottingham208
Thank you for your detailed feedback! We’re delighted to hear you experienced efficient service, knowledgeable staff, and a smooth delivery process. It’s great that you found a variety of options to suit different budgets, and we hope your new mattress is just as comfy as expected! We truly appreciate your recommendation and look forward to seeing you again,
Megan at Customer Care!
Great customer service with well…
Great customer service with well informed staff....i would recomend these guys to anyone
December 31, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We’re thrilled to hear our team provided great service and helpful advice. Your recommendation means a lot to us,
Megan at Customer Care
Perfect from start to finish
Everything from the purchase in store to delivery and Installation was perfect. All the staff were professional and helpful. Lee and Jay the delivery boys were amazing. They respected my home like it was their own.
December 23, 2025
Reply from Bensons For Beds - Nottingham208
We’re delighted to hear everything from your in-store purchase to delivery and installation was perfect. It’s wonderful that Lee and Jay provided such respectful and helpful service. Thank you for your positive review – Lauryn at Customer Care 💜
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