A lovely experience in shop. Staff available to ask questions and advice, but no pressure sales used. Plenty of time to chat over and decide on needs. Alex was very friendly and chatty which made... See more
Location
Switch locationUnit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX Nottingham, Nottinghamshire, GB
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I buy mattress and bed frame from bensons. I like the mattress. I have little issue with the quality of bed. It was delivered me almost a month late then initially agreed date which I am hoping some c... See more
Personnel were friendly, helpful and very efficient. The showroom is well set out. Because I have purchased from this store before, Alex was able to look up my previous purchase and find me todays... See more
Company replied
Very helpful person in the shop, with advice on buying the 2 mattresses. The 2 delivery people, were quick, efficient, polite and hard working. Very impressed, will certainly use Bensons again.
Company details
About Bensons For Beds - Nottingham208
Written by the company
Information written by the company
Bensons for Beds is a British bed retailer, selling a diverse range of beds, mattresses and bedroom furniture across its 170+ stores and online.
With over 100 years of retail and manufacturing experience to its name, Bensons understands the importance of creating the tailored sleep experience for customers, putting Sleep Wellness™ at the heart of everything we do. As proud members of FIRA (Furniture Industry Research Association), Bensons has access to an unrivalled hub of expertise, covering all aspects of the furniture industry. This is reflected in our product range, some of which have been awarded the prestigious BSI Kitemark Accreditation, for demonstrating the highest possible quality standards.
Contact info
Unit 9b Castle Marina Retail Park, Castle Bridge Road, NG7 1GX, Nottingham, Nottinghamshire, United Kingdom
- 1159598967
4.7
Excellent
627 reviews
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First class and professional service…
First class and professional service start to finish....
October 26, 2025
Reply from Bensons For Beds - Nottingham208
We are happy to hear that you had a positive experience with our professional service from beginning to end. Thank you for your feedback,
Megan at Customer Care
Alex is very friendly and helpful.
October 20, 2025
Reply from Bensons For Beds - Nottingham208
We appreciate your kind words! We are so glad that you found our team member to be helpful and friendly.
Thanks again for your support – we truly appreciate it,
Megan at Customer Care
Amazing service.
Great work. Friendly and knowledgeable. Ray was Fan.
Made it easy for us to buy the perfect mattress
October 24, 2025
Reply from Bensons For Beds - Nottingham208
We're so glad the sales team made the experience easy and enjoyable for you. Friendly, knowledgeable service is what we aim for — and it’s great to hear you found the perfect mattress with their help!
Thank you for an amazing review Darren– Lauryn at Customer Care 💜
Excellent service
Always had good service, this time bought two beds, mattress and two bedside tables excellent quality
Delivery was exceptional both times
October 18, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that you consistently receive good service and that you are pleased with the quality of your recent purchases and the exceptional delivery.
We appreciate you choosing us,
Megan at Customer Care
Good
Good, helpful people in the shop and delivery guys were on time and professional. Thanks.
October 13, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our shop staff were helpful and our delivery team was professional and punctual! Thank you for your positive feedback,
Megan at Customer Care
Exceptional
From initial visit to the store recognising the knowledge of sales person to the placing of the order and right through to delivery the experience without doubt exceeded my expectations.
The ability to change delivery dates as many times as required without charge worked perfectly for me having had to work around builders completion dates.
The delivery crew were also 5 star, courteous friendly and helpful. Nothing was too much trouble
Will definitely use bensons again not only on price but on exceptional service
Thank you to all the team in Nottingham
October 19, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
We're happy to hear that your experience, from the store visit to delivery, exceeded your expectations. It's great to know the delivery date flexibility and crew were helpful. We hope to welcome you back soon- Megan at Customer Care
Delivery men kept me informed of how…
Delivery men kept me informed of how far away they were, they were very quick in putting the bed frame in the bedroom. The service was excellent thank you.
October 14, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our delivery team kept you informed and quickly placed the bed frame in your bedroom. We appreciate your positive feedback regarding the excellent service.
Come back and visit us anytime!
Megan at Customer Care
Reply from Bensons For Beds - Nottingham208
We appreciate your positive feedback! We are so happy to hear you enjoyed our team's service. Thank you for your support, Megan at Customer Care
Expensive and no real after sales.
I purchased an expensive bed frame and mattress- 3.5k total 13-14 months ago
It was a tv frame and had very minor issues with remotes and bed speaker doesn’t work to this day.
But my main complaint is the mattress we were advised to go for a firm one and we tried it out but over time it has hardened and become firmer leading us to back pain and neck pain most mornings.
I recently enquired with the company to see if there after sales would help us with a mattress topper to soften it but they’ve had their money and not truly interested in our comfort. Not even 2 years and I already want a new mattress but in the future when I do look for a new mattress I won’t be using bensons.
October 1, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
We appreciate you sharing your experience. We're sorry to hear about the issues with your bed frame, remote, speaker, and mattress firmness. We have contacted you to discuss your review further and look forward to resolving your issue.
Thank you,
Lauryn at Customer Care
Very helpful and friendly.
September 29, 2025
Reply from Bensons For Beds - Nottingham208
We're glad you found our team helpful and friendly. Thank you for your positive feedback; we appreciate it!
Thank you,
Lauryn at Customer Care
Castle Marina Bensons for beds
Visited the store at Castle Marina and was assisted by Lynette no pressure listened to our requirements could not be happier with the service and can’t wait for the new bed and mattress to be delivered. Would highly recommend and a big thank you to Lynette
September 27, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
We appreciate you taking the time to share your experience at our Castle Marina store. We're happy to hear that our team member listened to your needs and provided a no-pressure environment. We hope you enjoy your new bed and mattress!
Thank you,
Lauryn at Customer Care
The attitude of your salesman.The…
The attitude of your salesman.The display of the furniture.
September 22, 2025
Reply from Bensons For Beds - Nottingham208
We're glad you enjoyed your experience with our sales team and the furniture displays. We appreciate you taking the time to share your feedback.
Thank you,
Lauryn at Customer Care
Reply from Bensons For Beds - Nottingham208
We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.
Best wishes,
Megan at Customer Care
Excellent salesman.
September 11, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your review! Our team takes pride in providing excellent customer service and we're thrilled to hear that our salesman exceeded your expectations. We appreciate your support and look forward to serving you again.
Purchase made easy by there staff
September 14, 2025
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! Our team takes pride in making the purchasing process effortless for our valued customers. We appreciate your support and look forward to serving you again soon! #CustomerSatisfaction #EffortlessBuying
Excellent delivery service
Excellent delivery service, guys were friendly and very efficient. Thank youbensons for beds. I highly recommend them.
September 12, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
"Thank you for choosing Bensons for Beds! We're so glad to hear that you had an excellent experience with our delivery service. Our team is always striving to provide friendly and efficient service. Thank you for recommending us!"
Great company
The whole process of buying and delivering were really good. And they have a nice after sale service as well.
September 12, 2025
Unprompted review
Reply from Bensons For Beds - Nottingham208
Thank you for your kind words! We are thrilled to hear that you had a positive experience with both the purchase and delivery process. Our after sale service team is dedicated to ensuring customer satisfaction at all times. We appreciate your business and hope to see you again soon!
Requirements quickly identified
We were fairly certain we knew what we wanted and the assistant quickly identified the ideal mattress. We were not pressurised into buying anything more expensive.
September 4, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our assistant identified the ideal mattress for you so quickly. We appreciate your feedback and are glad you weren't pressured to spend more.
Best Wishes,
Megan at Customer Care
Reply from Bensons For Beds - Nottingham208
We're happy to hear that our adviser was helpful, knowledgeable, and professional. Thank you for your positive feedback, Megan at Customer Care
Alex was very helpful and pointed out…
Alex was very helpful and pointed out some key things for our choice of bed
September 2, 2025
Reply from Bensons For Beds - Nottingham208
We're happy to hear that the assistance provided was helpful during your bed selection process. We appreciate you sharing your positive experience with us, Megan at Customer Care
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