Bensons For Beds - Nottingham208 Reviews 

From the expert and very knowledgeable Sales team to the highly efficient and friendly delivery operatives the experience has been over and above expectations. I can’t rate Bensons for beds highly enough and would particularly recommend the Nottingham store at castle marina retail park.

Very polite, made a nice job , gave notice before they arrived, I wouldn’t hesitate to use Bensons again, and I think the quality is good too

The delivery men (3) were very friendly and helpful,they chatted as they took our bed base upstairs and were very professional in their work
Great Service

Easy quick and simple experience from receiving advice in store, ordering and paying for a new bed and mattress, delivery (including notification of time) and assembly.

What a delightful companyBenson for beds are to deal with.
Before the goods were off loaded of the truck triple checked what I had being delivered was what I had ordered
A double divan base with draws and a king size mattress.
The delivery team Ian and Paul were so helpful and spotted an issue with the bed before I did. Took all the necessary photos and dealt with it all for me.
I would not have spotted it till I put the bedding on. Took the hassle away for me.
When I phoned on Monday as it was delivered late on Friday all the wheels put in place to replace it. Really did not have to make that call.
Super efficient service. Not what you have come to realise does not always happen in other companies.
Would truly recommend Benson for beds in Nottingham, especially the manager.
Used them before and that was good now exceptionally fantastic.
Keep it up

Fantastic service and advice . Quick delivery with all
The hassle taken out of it . Thank you

I was left to look around and try as many beds as needed. No pushy sales talk apart from requested information. A good all round experience.
Here's hoping the bed lives up to expectations!!!

Buying the bed was pretty simple process in store with delivery date confirmed within 24/48 hrs of purchase. About 3 weeks after this confirmation received notification that delivery was going to be delayed by a further 2 weeks (appreciate Christmas period may have impacted this slightly)

Being kept informed of delivery, tracking availability on the day and call from delivery team an hour before drop was really great. The two dropping the bed off were superb and really helpful.

Upon building the bed we noticed there was an issue and a couple of parts were faulty - contacted Customer Services (easy enough and a really great advisor) and replacement parts have been ordered, but here’s the kicker - I have to wait somewhere between 7-14 days for these to arrive so have a half built bed….

I get it, issues happen but being left in the lurch isn’t so great….lets see what happens next as this is the key part, there’s an issue how good are the team at Bensons in resolving and preventing a nightmare……

Customer service is second to none. One of the good guys 😀
Everytime we’ve been in store the staff are excellent, Alex looked after us this time and was friendly, knowledgeable and efficient.

Very efficient service. Staff not pushy at all. Delivery date was also good, not weeks away. Hopefully the mattress is as comfy ax it was in the shop..
Also a good variety of prices for those with different budgets.

Great customer service with well informed staff....i would recomend these guys to anyone

Everything from the purchase in store to delivery and Installation was perfect. All the staff were professional and helpful. Lee and Jay the delivery boys were amazing. They respected my home like it was their own.

Brilliant service from Shop staff and Delivery Staff everyone is very friendly and helpful we highly recommend Bensons for Beds at FAIRVIEW farm holiday accommodations in ravenshead Nottingham

My order was delivered to the wrong address. I waited for two hours and checked the delivery status, only to find that it was marked as “delivered.” I contacted customer service, who confirmed that it had indeed been delivered to the wrong address. The mattress was eventually retrieved and delivered to me late in the day.

My entire day was wasted waiting for this delivery, and the mattress arrived dirty. It has now been booked for cleaning by the Emiera team. Overall, this was far from a good experience.

I have had several other issues with Benson and would probably not buy from them again.

I'll leave the old review up but it turns out the customer service rep overestimated his cars ability to carry the two Simba Lux matteresses, He's arranged their move today, still one star off for lack of communication.
---------(Old review submitted in frustration below)--
It was made known I absolutely cannot accept a week day delivery, the agent offered to have it delivered to the store, and bring it to me on saturday the 13th of december, I waited in all day, no sign, I lack the means to move the two materesses I have been waiting for, I am thoroughly dissatisfied.
No phonecall or email explaining why no delivery, nothing, I do not spend two and a half thousand pounds to get nothing, I do NOT.

The staff in the shop were great and I am happy with the product. I really think the arrangements for delivery are too rigid. There is very little opportunity to choose a time which suits your circumstances. My partner is home every day from 2.30 so you would think it would be easy. When they contact you they want an immediate answer before you can discuss whether the day is good or not. They make no allowance for people out at work who can't take time off at will. It needs to be more flexible for the customer . Wouldn't it be better to have an agreed date and time rather than failed delivery attempts and emails that create stress for customers and only provide very limited options. I would think twice before making any further purchases.

All promises made in the showroom were met, delivery was on time and professional communication was regular and accurate

I recently purchased a new bed from Bensons for Beds in Nottingham, and I have to say that the service I received from Prakash Vaghela was absolutely outstanding. From the moment I walked into the store, Prakash made the entire experience effortless, enjoyable, and genuinely informative.

He took the time to explain all the different bed and mattress options in clear, friendly detail, helping me understand what would work best for my comfort and lifestyle. His knowledge was incredible—not just about mattresses, but also about pillows, frames, and even the side cabinets that would complement my room. At no point did I feel rushed or pressured; instead, Prakash made sure I had all the information I needed to make the right decisions for myself.

Thanks to his patience, expertise, and genuine care, I walked out confidently knowing I’d chosen the perfect bed, mattress, pillows, and cabinets. It was honestly one of the best buying experiences I’ve ever had.

If you’re looking for exceptional service and someone who truly knows their stuff, I can’t recommend Prakash Vaghela highly enough. He’s a credit to Bensons for Beds and a pleasure to deal with.

Very helpful. Staff made us feel welcome and gave us space without being too pushy, then when we needed assistance they provided all the help we needed in choosing the right bed